We are 2 different administators with exactly the same permissions.

Suddenly the one account cannot see anything else than the global template at original

and at custom themes.

Tested with 3 different browsers in 2 pc

version 4.5.4.2

any opinions ?

Thanks

Are both accounts setup as unrestricted administrator users? Are there any errors in the browser console? If you close the red warning at the top of the page does this help?

Both accounts are exactly the same.

With my account which is the one with the problem I usually done every change in templates

and i `ve noticed this problem because we are preparing our community for update.

Even with the red warning closed the problem exists.

Accidently i resolved it but i cannot understand why that happend.

the steps i followed

inspect page>toggle device toolbar(mobile mode)>revert back to original view 

and everything appears normal.

If you wish to take a better look at it I can send you a video with pm.

Thanks for your quick response 😄

 

 

10 minutes ago, rastafari said:

Both accounts are exactly the same.

With my account which is the one with the problem I usually done every change in templates

and i `ve noticed this problem because we are preparing our community for update.

Even with the red warning closed the problem exists.

Accidently i resolved it but i cannot understand why that happend.

the steps i followed

inspect page>toggle device toolbar(mobile mode)>revert back to original view 

and everything appears normal.

If you wish to take a better look at it I can send you a video with pm.

Thanks for your quick response 😄

 

 

Were you accessing both accounts from the same computer/browser? Sounds like something might have been off there and triggering the browser to rebuild resolved it. If you're still encountering this on the account, we can take a look though, please ensure your access details on file are up to date.

The accounts were from different computers and from different place/ip .

In my place i couldn't solved it even in private browsing and I couldn't understand what was wrong.

It had happened in the past but after the upgrade it was solved.

Before i post here I have tried with 3 different browsers in 2 pc as I say in my 1st post.

Anyway thanks again for your response 🙂

problem solved

Very odd. Glad to hear it is resolved though. If you encounter it again, please let us know and we can investigate further.