Atherys Posted November 4, 2021 Share Posted November 4, 2021 Specified key was too long; max key length is 1000 bytes /home/www/atherys.com/public_html/system/Db/Db.php::2181 ALTER TABLE `core_attachments_map` ADD KEY `map_lookup` (`location_key`(250),`id1`,`id2`) I wanted to know how we can fix this in order to update to the lastest version Link to comment Share on other sites More sharing options...
Jim M Posted November 4, 2021 Share Posted November 4, 2021 I have transferred this to a ticket to better suit you with this issue, obtain access, and escalate this ticket to be further investigated. Please see our email asking for further access details 🙂 . Link to comment Share on other sites More sharing options...
Atherys Posted November 4, 2021 Author Share Posted November 4, 2021 12 minutes ago, Jim M said: I have transferred this to a ticket to better suit you with this issue, obtain access, and escalate this ticket to be further investigated. Please see our email asking for further access details 🙂 . are you able to contact our alt contact to deal with it? Link to comment Share on other sites More sharing options...
Jim M Posted November 4, 2021 Share Posted November 4, 2021 6 minutes ago, Atherys said: are you able to contact our alt contact to deal with it? they can reply to the email if they are authorized for support. Link to comment Share on other sites More sharing options...
Atherys Posted November 4, 2021 Author Share Posted November 4, 2021 14 minutes ago, Jim M said: they can reply to the email if they are authorized for support. the alt contact checked their email and didnt see anything Link to comment Share on other sites More sharing options...
Jim M Posted November 4, 2021 Share Posted November 4, 2021 Just now, Atherys said: the alt contact checked their email and didnt see anything you would need to provide them the email, I'm afraid. Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted November 8, 2021 Solution Share Posted November 8, 2021 I see from your ticket this appears to be an issue with your table types not all being INNODB and collation issues. Once those are resolved, that should solve the issue for you Link to comment Share on other sites More sharing options...
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