Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 4 replies
- 934 views
Can you tell me how to link a page to the base url? Any other tips?
Last reply by Jim M, -
- 4 replies
- 941 views
I just purchased the Pages app and I'm just curious as for where do I download it from? Do I have to redownload the whole invision forum software again or is it a separate download? Thanks!
Last reply by Greek76, -
- 1 follower
- 7 replies
- 783 views
As per title. I have following error while upgrading How to fix it?
Last reply by Jim M, -
- 3 replies
- 638 views
Hello, I would like to know how to download an application from the market because I have a button or these say "install" could you tell me how? Thank you in advance and wish you a good day Cordially.
Last reply by sousou, -
- 1 follower
- 3 replies
- 695 views
How can I prevent users from removing their reactions? I spent a lot of time searching for this setting but haven't found it. All I've found was the daily limit for reactions.
Last reply by Ghost Face, -
- 2 followers
- 22 replies
- 1.1k views
What would be best email settings? Do I need to use a SMTP server? PHP is not enough? SendGrid? Any recommendations?
Last reply by Marc, -
- 2 followers
- 3 replies
- 595 views
I think forum is replacing text smileys with something non-existent. Can I replace those in Admin CP, with some other images? I deleted two ancient custom emoji tables I had, is it possible these were from there?
Last reply by Marc, -
- 2 followers
- 2 replies
- 626 views
Hello I've noted we have some "duplicate" tags. One is uppercase (like "Figuren") and one is in lowercase ("figuren"). When clicking on the tag the topics shown are with the exact same spelling. But when editing even when I select the one with the Uppercase first letter it will use the lower-case tag. I'm not sure how we created this mess. Visually the ones with the Uppercase are more readable - but I can live with using all lower-case tags. But I want to "merge" the tags with different upper and lowercase letters. Is there a way to achieve that? (The UI seems a bit confused with our tags, that didn't work out. I'm ok with some database work)
Last reply by ossipetz, -
- 2 followers
- 3 replies
- 611 views
HTTPS defiinitely works on my website. Friendly URL's also work currently with provided .htaccess. But because of this .htaccess file, everything something is clicked it goes back TO HTTP. Should I just preconfigure HTTP -> 301 -> HTTPS by default for everything or is there a procedure for this?
Last reply by Marc, -
- 3 followers
- 6 replies
- 1k views
As per title, would be thankful, so we can use it as base for own mods.
Last reply by PatrickRQ, -
- 1 follower
- 6 replies
- 918 views
Hi, Today I noticed that there has been plan changes and I can no longer upload Custom Plugins/Apps. Unless I go onto a new plan, which will cost me 3x what I currently pay. No email was sent out to inform me of these new plan changes. In a search I read that Cloud customers will not be impacted by these changes but only new customer plan purchases. Can I please ask IPS to allow Custom Plugins/Apps for current customers, as this is devastating 😞
Last reply by Marc, -
- 1 follower
- 1 reply
- 392 views
Hey, I have ads on my site and out of no where it does weird ad pop ups How do you disable that? It looks really bad.
Last reply by Marc, -
- 1 follower
- 2 replies
- 480 views
Hey, I recently moved host and everything is now working fine on the site. But when i try to create a new AD in the admincp and supply the google ad supply code it will cause a error and not let me continue. I tested it further and if i simply post a picture it will allow the ad to be displayed and creates the ad. However HTML code it will not allow. Now i don't have any errors on the front end and i can post files there, screenshots, forum posts etc. So i find it rather weird it does it for something simple as an ad. What could be the cause of it? I kind of assume execute or write error or that the server is forbidding HTML posting, which i think …
Last reply by Marc, -
- 1 follower
- 5 replies
- 829 views
As far as I can tell the module is enabled. But I keep getting this screen. I see an error code in the lower right. Is there some other place to turn this on, or some step I am missing? Thanks JM
Last reply by Marc, -
- 2 followers
- 19 replies
- 1.5k views
How come I don't have email support anymore. I had it. Moreover clicking there does absolutely nothing. Also, I lost so many days of true support over holidays I was thinking we can extend it a bit but now I am missing it completely.
Last reply by Marc, -
- 1 follower
- 6 replies
- 478 views
Hello, I have installed my forum in a directory (forum) at the root of my wordpress site, the installation went well, the admin works fine, but ... ... The forum opens, and as soon as I click on a link, a subject, a forum, or that I try to connect, it sends me to the wordpress error page with the correct url, for example: https://ctoulon.com/forum/2-a-test-forum/ ??? I had already had this bug, some time ago, but I have a blackout, if anyone remembers ?! Maybe add something to the .htaccess file ??? Thanks
Last reply by byMarcoX, -
- 1 follower
- 2 replies
- 340 views
Not sure what the "non-default" theme is and how to delete it? Can you help? "Disable Customizations" does not help. Pressing orange button, renders this message and does nothing, just creates one more IPS Default theme... I want to delete ANY and ALL third party customizations. I don't need anything. Each time I pressed disable it created new IPS Default theme. The one on top is the default theme created by the upgrade. The one "BMW Club Romania" I just renamed it and changed some colors. I do not need any. Just default.
Last reply by dutchsnowden, -
- 2 followers
- 15 replies
- 1.2k views
I can't find my database in my cPanel. ie myphp. Ido see one but it is not that where on the admin side of my IPB cn I see the location? might sound silly. Thanks Stan
Last reply by Randy Calvert, -
- 2 followers
- 4 replies
- 1.5k views
I'm trying to move the forums to php 8.0 - I'm getting a 500 error which I asked the hosting company to look into and this is their response. Any ideas? The error we saw for the forums site when PHP 8.0 was implemented looks to have been related to the following script: /public_html/forums/init.php[06-Jan-2022 15:04:05 UTC] PHP Fatal error: Declaration of IPS\hook28::link($warningRef = null, $groupFormatting = false) must be compatible with IPS\_Member::link($warningRef = null, $groupFormatting = null, $anonymous = false) in /home/dzxzyz/public_html/forums/init.php(903) : eval()'d code on line 5]This is stating that the way that some items in the init script ar…
Last reply by IveLeft..., -
- 1 follower
- 1 reply
- 797 views
I can see you cannot upload SVG for the logo or icons. Is this somehow possible?
Last reply by Jim M, -
- 1 reply
- 573 views
Hello, The upgrade feature from forum used to work well but for the last few months, I am not able to do it. Any suggestion? Thanks.
Last reply by Jim M, -
- 1 follower
- 4 replies
- 594 views
Hello Everyone, I recently upgraded my phone and lost my log in of google authenticator app. Now when I go to my admin CP, it asks me for google authenticator code, which I don't have and I have tried selecting the option, "Get verified using another method" and then "Get an email to recover access", but the email never comes. Does any one know how to fix this as I am locked out of my admin CP. Thanks.
Last reply by Mark H, -
- 2 followers
- 18 replies
- 1.1k views
I opened this message in the wrong place. Everything is up to date on my IPS including the theme. When I try to edit templates in my custom databases I am getting this error: It doesn't seem to affect every template, just the one I want to use to display the database record. Help!
Last reply by Daniel F, -
- 2 followers
- 3 replies
- 542 views
When you hover over a topic text here on IPS it turns green. Where exactly do I change that color? Is it in the button theme colors? If so which one? Thanks
Last reply by Marc, -
- 7 followers
- 17 replies
- 1.8k views
Can you please clarify how and when this is processed? What date exactly will that happen? Is is a specific date or tied to the renewal terms? What happens when someone doesn’t upgrade in time? Will they have their accounts put on hold? Or deleted entirely and instantly?
Last reply by Allen Bradford,
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