L00PING Posted January 13, 2022 Share Posted January 13, 2022 (edited) Hello I have an error message that appears on our forum [[Template forums/front/index/forumRow is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] everything is correct with the themes. What should I do to stop seeing this message? Edited January 13, 2022 by L00PING Link to comment Share on other sites More sharing options...
Runar Posted January 13, 2022 Share Posted January 13, 2022 21 minutes ago, L00PING said: everything is correct with the themes. It doesn't seem so. Have you tried to run the support tool to restore the default theme like the message says, or have you tried different themes to see if they too are affected? You should also deactivate any third-party applications or plugins you have recently installed, as they may cause issues such as this. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 13, 2022 Share Posted January 13, 2022 I cant actually seem to get to a few pages on your site. Have you moved servers? Also, have you tried disabling all 3rd party items to test this? Link to comment Share on other sites More sharing options...
L00PING Posted January 13, 2022 Author Share Posted January 13, 2022 @Runar everything was working fine until two days ago, we have been using the theme: ChameleonDark 4.6.8 for several months @Marc Stridgen We have made some changes since a few days. Mainly with "page" and databases. and also some graphical modifications. we moved some forums, but using the tree structure of the admin. We did not move our servers they are still hosted at the same place and we did not touch that side. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 13, 2022 Share Posted January 13, 2022 I cannot get to the post content at present due to a block you have on post content from certain locations. In order to take a look at that, you need to ensure the user on file has full admin access, and that item is disabled. Link to comment Share on other sites More sharing options...
L00PING Posted January 13, 2022 Author Share Posted January 13, 2022 can you tell me which publication is the problem ? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 13, 2022 Share Posted January 13, 2022 This is the one I just clicked onhttps://swissstarships.org/forums/index.php?/topic/7130-commandes-de-base-star-citizen-clavier-qwerty-316/ Its showing recaptcha, which is not something that is stock on topics like that Link to comment Share on other sites More sharing options...
L00PING Posted January 13, 2022 Author Share Posted January 13, 2022 is this a legal issue. Because the member does not have access to the HTML. And I edited the iFrame thank you for your help but I do not understand this problem of recaptcha? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 13, 2022 Share Posted January 13, 2022 You have a recaptcha item on your page. I cannot get through it as its broken. Im not sure what you mean by it being a legal issue there. Link to comment Share on other sites More sharing options...
L00PING Posted January 13, 2022 Author Share Posted January 13, 2022 sorry my English is very bad, I wanted to talk about permission. I don't see any application or recaptcha plugin in the admin. Is there an option in the admin menus? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 13, 2022 Share Posted January 13, 2022 This is not something that is within our software. So something being added by a 3rd party item, or by your server. If you are unsure, you should contact your hosting provider Link to comment Share on other sites More sharing options...
L00PING Posted January 13, 2022 Author Share Posted January 13, 2022 we have not made any changes to our host. Would you like to log in to our admin to check? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 13, 2022 Share Posted January 13, 2022 As mentioned, you need to make sure the account on file has admin access. At present there is nothing I can check Note, the front end of your site is also now showing in maintenance Link to comment Share on other sites More sharing options...
L00PING Posted January 13, 2022 Author Share Posted January 13, 2022 the forum in question has administrator access I think I understand. You have admin permissions on the account: ips_forum Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 13, 2022 Share Posted January 13, 2022 Its access to the admin CP we are missing Link to comment Share on other sites More sharing options...
L00PING Posted January 13, 2022 Author Share Posted January 13, 2022 (edited) You have admin now Edited January 13, 2022 by L00PING Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 13, 2022 Share Posted January 13, 2022 Something is causing this on your server. You need to find out what that is, as its causing issues with your site unfortunately. Link to comment Share on other sites More sharing options...
L00PING Posted January 13, 2022 Author Share Posted January 13, 2022 These are external links I deleted the posts, but I still have the problem. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 13, 2022 Share Posted January 13, 2022 I need a specific page you are seeing that issue on in order to advise. If you can provide this, we can take a closer look for you Link to comment Share on other sites More sharing options...
L00PING Posted January 13, 2022 Author Share Posted January 13, 2022 I have an error message only on the forum home https://swissstarships.org/forums/ Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted January 13, 2022 Solution Share Posted January 13, 2022 As mentioned in my first response, you should disable all 3rd party items to test. This is being caused by the 3rd party item "collaboration", which is named "Academy" on your site. When that is disabled there are no issues present Link to comment Share on other sites More sharing options...
Nathan Explosion Posted January 13, 2022 Share Posted January 13, 2022 19 minutes ago, Marc Stridgen said: his is being caused by the 3rd party item "collaboration", which is named "Academy" on your site See the following posted in Community Support: Link to comment Share on other sites More sharing options...
L00PING Posted January 13, 2022 Author Share Posted January 13, 2022 thank you very much for your help. Sorry I had disabled the group collaboration application. But when I wanted to uninstall the application, it must have activated. I wish I could uninstall Group Collaboration permanently, but I get an error message: I don't want this application anymore, its author doesn't update it and it doesn't work with version 4.6 Link to comment Share on other sites More sharing options...
Jim M Posted January 13, 2022 Share Posted January 13, 2022 Please contact the author for assistance in uninstalling it. Link to comment Share on other sites More sharing options...
L00PING Posted January 17, 2022 Author Share Posted January 17, 2022 Thanks, I'll ask him. Link to comment Share on other sites More sharing options...
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