Error upgrade

[Peter Wagemans]

Self hosting setup here. After the last 2 updates went smoothly, this update is acting up as before.

The update experience should be flawless. Already by experience I know how I can restart a stuck update. Had to do it twice, each time the update routine said I had to upload manually ( where ? ). Each time restarting the browser (Safari), because Invision has incorrect cache management. Then the third time it actually worked WITHOUT changing anything on my setup. Not really rock solid. If the same code acts up twice and then works the 3th time, I have questions…

Then I get the 501 errors in the middle of the update. I know now - also from experience - I have to reload in order to get the update to continue. Again, this should not happen.

This is a plain vanilla web site, the only plug-in is a language file - en even that update goes wrong with a 501. After which I hope it is installed correctly, but not really sure.

This site is running on a Synology NAS. No tinkering, just plain graphical installs. I expect that a commercial product does not act up when updating it. If I want to tinker, I would use freeware and open source software. Getting the "new release" sign - which I cannot ignore, I always have this awkward feeling in my stomach, because I know that possibly some interesting times are about to follow.

[Marc Stridgen]

I have split this into a new topic for you.

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The update experience should be flawless. Already by experience I know how I can restart a stuck update. Had to do it twice, each time the update routine said I had to upload manually ( where ? ).

You would upload these to your server, in the location  your site is installed. This is something that you should know as a self hosted customer there. If you are unsure, you would need to contact your hosting company.

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Each time restarting the browser (Safari), because Invision has incorrect cache management.

Please could you provide more information on the incorrect cache management you are referring to? There is no information on this.

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Then the third time it actually worked WITHOUT changing anything on my setup. Not really rock solid. If the same code acts up twice and then works the 3th time, I have questions…

This would actually indicate caching on your server (usually opcache or varnish) which is showing incorrect files. There is no way programatically for the software to know this.

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Then I get the 501 errors in the middle of the update. I know now - also from experience - I have to reload in order to get the update to continue. Again, this should not happen.

A 501 error is one thrown by the server rather than the software. Usually as a result of resource issues, but can be from other issues. Given it restarts correctly, that would indicate resource issues.

This is a plain vanilla web site, the only plug-in is a language file - en even that update goes wrong with a 501. After which I hope it is installed correctly, but not really sure.

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This site is running on a Synology NAS. No tinkering, just plain graphical installs.

When you say this is running on a synology NAS, this would indicate it is not being run at a hosting company as such, is this correct? Where is this being run?

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I expect that a commercial product does not act up when updating it. If I want to tinker, I would use freeware and open source software. Getting the "new release" sign - which I cannot ignore, I always have this awkward feeling in my stomach, because I know that possibly some interesting times are about to follow.

I can completely understand the frustration, however from the above, these unfortuanetly do point toward hosting issues. Especially if you are experiencing this on every update. We have thousands of clients update constantly without issue. 

 

[Marc Stridgen]

Have you since resolved this? I noticed there hasnt been a response from you, and wanted to ensure you were sorted