Brian Heg Posted November 18, 2021 Share Posted November 18, 2021 Hi - I am still setting up my board as an Admin and was able to get all of my profile fields working, etc. I was always able to update my profile as I was testing it. Now, whenever I go to update the profile and change something, when I go to save-- I get the dreaded circle that keeps spinning (see attached). I have tried this on 4 separate computers in different locations, so I know it is not a hardware and connection issue. Any ideas on what may be causing this to happen? I seemed to have coincided when I added a profile section where people could select multiple checkboxes to show which industries they had experience in. Thank you! Brian Link to comment Share on other sites More sharing options...
Daniel F Posted November 18, 2021 Share Posted November 18, 2021 Do you see any logged errors in your system log? Link to comment Share on other sites More sharing options...
Brian Heg Posted November 18, 2021 Author Share Posted November 18, 2021 Thanks @Daniel F. I see two errors coded 3S101B. Please see attached. However, the system errors were on Nov 4th, and the profiles issues just happened today. Also, the error url says: /forum/admin/?app=forums&module=forums&controller=… Link to comment Share on other sites More sharing options...
Daniel F Posted November 18, 2021 Share Posted November 18, 2021 I mean the system log and not the error log! Link to comment Share on other sites More sharing options...
Brian Heg Posted November 18, 2021 Author Share Posted November 18, 2021 @Daniel F In looking at the system log, the only things I see in there (see attached) are from a few days ago when I was clicking on an invalid URL . Thanks! Link to comment Share on other sites More sharing options...
Daniel F Posted November 18, 2021 Share Posted November 18, 2021 I‘m going to investigate this further via a ticket which I have just crested for your account. Link to comment Share on other sites More sharing options...
Brian Heg Posted November 18, 2021 Author Share Posted November 18, 2021 Many thanks Daniel- Appreciate it. Link to comment Share on other sites More sharing options...
Daniel F Posted November 18, 2021 Share Posted November 18, 2021 9 minutes ago, Brian H. said: Many thanks Daniel- Appreciate it. I have already replied few hours ago with further instructions because of the missing credetials! SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 29, 2021 Share Posted November 29, 2021 Please could you confirm if you have now resolved this? I see your ticket is still awaiting access, so not sure if its just you have now resolved the problem? Link to comment Share on other sites More sharing options...
Brian Heg Posted December 7, 2021 Author Share Posted December 7, 2021 Hi @Marc Stridgen- I still havent had this resolved. Let know I need to submit something new. Thanks for the follow-up. SeNioR- 1 Link to comment Share on other sites More sharing options...
Daniel F Posted December 7, 2021 Share Posted December 7, 2021 You got an email from us on nov. 18, asking to review the login credentials we have on file. Please make sure that they’re correct so that we can investigate this issue. SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 18, 2022 Share Posted January 18, 2022 Looking at the ticket there, we are still awaiting access details for this Link to comment Share on other sites More sharing options...
Solution Daniel F Posted January 18, 2022 Solution Share Posted January 18, 2022 We have located the issue. A chrome extension was causing issues with the request?! Very very very weird, but once it was disabled, editing profiles worked again. SeNioR- 1 Link to comment Share on other sites More sharing options...
Recommended Posts