Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 1 follower
- 2 replies
- 542 views
Hi, when I try to save Settings Privacy Policy I recive a Forbidden error "You do not have permission to access this document." admin/?app=core&module=settings&controller=terms How make to fix it? Thanks a lot, David Invision Community v4.6.9
Last reply by Marc, -
- 1 follower
- 12 replies
- 806 views
hello i notice my meta tag is not working properly . this is my meta tag for this link and if this is my home page and its showing like this forum - mywebsitename.com here is the screenshot please check this issue thanks
Last reply by Marc, -
- 2 followers
- 10 replies
- 940 views
Hello, I have this error every 4 days: Logs are:
Last reply by Marc, -
- 1 follower
- 2 replies
- 529 views
Following a long illness I find I cant access my membership site forum. It is linked to my wordpress site via an SSO link which was installed back in 2017 by a developer who I am no longer in touch with. I don't have the details of the link. Can you advise what can be done? I need to access my forum as it is the main teaching hub of my site. I manage to get onto my wordpress site OK but when asked to put in my login details to the forum , it is refused.
Last reply by Marc, -
- 1 follower
- 4 replies
- 1.1k views
Ok, we had in the older 4.5 (I think) a system set up where a new member was a NEWBIE and they couldn't post links and various other stuff, We upgraded to 4.6.8 and now 4.6.9 and we were getting a lot more first post spammers with links so the upgrade broke this rule (group promotion) setting. Looking at Group promotions - Our promotion is still there but because of the new badges system all areas were blank so a new member joins as a newbie and automatically as there is nothing to say different in group promotions becomes a member with privileges I have now added a 2 post badge and put this as a group promotion into the system which is now working again Y…
Last reply by Marc, -
- 1 follower
- 4 replies
- 711 views
Hi team, I've the error code 2C137/2 visiting a page without permision and appears the "Get Support" button whe I havent active the support function. Can you take a look if can be an issue? Thanks a lot.
Last reply by Marc, -
- 1 follower
- 9 replies
- 939 views
Hi all My ibf_core_cache table keeps growing to a very large size. As I understand it there should be a task they prunes that table. If that is the case it is not working. Any hints on what to do about it?
Last reply by Marc, -
- 1 follower
- 5 replies
- 542 views
Hello everyone, I just accessed my forum this morning and noticed the following message at the top of the screen: [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Nothing has changed on my site in the last month and it has been several weeks since the last Invision update, so I'm not sure why all of a sudden this is coming up when nothing has been changed that may have caused it. I'm not able to login to the Admin CP to take a look at the issue as directed in the above error message. Any help/suggestions on how to fix and troubleshoot th…
Last reply by Marc, -
- 2 followers
- 12 replies
- 975 views
Hi - I am still setting up my board as an Admin and was able to get all of my profile fields working, etc. I was always able to update my profile as I was testing it. Now, whenever I go to update the profile and change something, when I go to save-- I get the dreaded circle that keeps spinning (see attached). I have tried this on 4 separate computers in different locations, so I know it is not a hardware and connection issue. Any ideas on what may be causing this to happen? I seemed to have coincided when I added a profile section where people could select multiple checkboxes to show which industries they had experience in. Thank you! Brian
Last reply by Daniel F, -
- 1 follower
- 2 replies
- 1k views
Self hosting setup here. After the last 2 updates went smoothly, this update is acting up as before. The update experience should be flawless. Already by experience I know how I can restart a stuck update. Had to do it twice, each time the update routine said I had to upload manually ( where ? ). Each time restarting the browser (Safari), because Invision has incorrect cache management. Then the third time it actually worked WITHOUT changing anything on my setup. Not really rock solid. If the same code acts up twice and then works the 3th time, I have questions… Then I get the 501 errors in the middle of the update. I know now - also from experience - I have to …
Last reply by Marc, -
- 1 follower
- 12 replies
- 942 views
Hi, just upgraded to latest version and now members can't type PMs, the wysiwig box to type the message in doesnt load fully.
Last reply by Marc, -
- 2 followers
- 4 replies
- 731 views
Hi there, I received a notification that an invoice would soon be due. Owing to the price increases and the fact that I still hadn't got around after several years to making use of the Forums application on that license, I decided to ask for it to be removed. Not doing a good job of navigating the client area to find a way of relaying that message, I sent it to Sales, since Technical Support wasn't an option, and I didn't consider that a public-facing forum was the appropriate place to quote license numbers. Having not received any acknowledgement, I've simply removed my card details to prevent getting charged for an app I've asked to be removed, with the knock-on ef…
Last reply by Marc, -
- 1 follower
- 5 replies
- 717 views
Upgrading from v4.4.10 to v.4.6.9 w/ MySQL 8 for DB. All tables are InnoDB w/ utf8mb4_unicode_ci engine. Stuck with the error shown in the attached screenshots. How can I resolve and complete the upgrade? Also included MySQL table status and status output for reference. NOTE: I would open a support ticket, but the Client Area says Email support expired 5 days ago, but our license is through June 2022. We seem to have no easy way to remedy this either. mysql_table_status.txt
Last reply by Marc, -
- 1 follower
- 2 replies
- 411 views
I can not change the default theme to my new dark theme and people are seeing things different then I am. I have selected all of the member groups and made the new theme the default. I've even deselected the old default theme. Please help? https://forum.orioleshangout.com/forums/
Last reply by Marc, -
- 2 followers
- 19 replies
- 835 views
I am pretty sure this did worked before, but now, on a mobile, when I open the menu, the menu is completely to the right out of screen, and you need to scroll to see it. This is when I clicked the hamburger menu, it opens right of the screen and is very annoying. And you need to scroll right to see it: Can I do something about this issue?
Last reply by dutchsnowden, -
- 2 followers
- 9 replies
- 1.3k views
Hi everyone. I put in a request to have a mobile app done via the AdminCP but it's been over a year and nothing has happened. When can I expect my forum to show up on the app?
Last reply by Randy Calvert, -
- 6 replies
- 1.1k views
Hello. I would appreciate if someone can help me fix this. Some of my members mentioned that on mobile interface sometimes they see image urls instead of the actual images being embedded within the post. Please see the attached screenshot and this example url https://www.enotalone.com/topic/382979-what-is-the-weather-right-now-in-your-citytownvillage-part-2/page/29/ So on desktop, android everything works perfectly fine and fails on chrome, safari in iOS. I suspect this might be due to wrong Cloudflare configuration. If so can someone tell me what feature, setting in Cloudflare causes this? Thank you.
Last reply by Jim M, -
- 2 followers
- 11 replies
- 702 views
When having ACP in dark mode, the editor background is displayed in dark mode too, that makes editing nearly impossible, as black text, etc is barely visible.
Last reply by Jim M, -
- 1 follower
- 2 replies
- 449 views
Hello, I've noticed something strange when creating new Clubs. I have a test site and a production site, both of which are running IPB 4.6.9. When I create a Club on my test site there's an option to automatically create Club features as per the menu below: However, this is missing from the Club creation menu on my production site. As I mentioned, both are running the same version of IPB, and disabling all customisations on my production site doesn't resolve this. Is there some setting I'm missing? Thanks!
Last reply by LiquidFractal, -
- 2 followers
- 8 replies
- 960 views
Hello, I just recently renewed my subscription to the forums, and I'm unable to create a support ticket. This is what it says: As for my support issue, what are my options for this issue: I have my website CMS which relies on PHP 7.1 and cannot be upgraded to PHP 7.2 or higher, which means I can't use Invision Power Board. Is there a version I can download that has support for PHP 7.1? Thanks!
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 667 views
Hi Could you please refund Rzak their payment for the following resource, and remove them as a purchaser of the application? https://invisioncommunity.com/files/file/9975-ne-display-my-badges/ Thanks NE
Last reply by Nathan Explosion, -
- 2 replies
- 466 views
Hello, I was attempting to adjust our "Admin" user profile to a more appropriate email, and I am not too sure what happened but now none of my admins can log into AdminCP. I am truly at a loss here and trying to figure out what courses of action I may have.
Last reply by Jim M, -
- 1 follower
- 1 reply
- 243 views
Hi, We've had a number of users report that they are not receiving automated badges based on their activity. For example, users are set to receive a badge when they gain their first follower and for whatever reason, that automated rule is not being triggered. Nothing has been changed in our admin backend and everything about the rule and badge looks completely fine. Is this a known issue? Liam
Last reply by Marc, -
Display problem 1 2
by L00PING- 1 follower
- 26 replies
- 1.2k views
Hello I have an error message that appears on our forum [[Template forums/front/index/forumRow is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] everything is correct with the themes. What should I do to stop seeing this message?
Last reply by Marc, -
- 2 replies
- 325 views
Hi, At the moment can not access the site as well the admincp with this error for the admincp link: "Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme." The problem while I was installing a plugin my internet had a proble, Thanks in advance. Regards
Last reply by abobader,
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