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Downloads - Using gif as screenshot causing server error


Circo
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Hello Guys,

I'm not sure if this is an IPS error or an actual server error. I've already opened a ticket with my server hosts to check the server side, but I think this may be an IPS issue as gifs are used on other parts of the site without issue. 

I have users that create some animated images.  When they go to upload these images they are uploading an apng filetype, but using a gif as the screenshot.  When this happens we are seeing an Internal Server Error.  

I had a user uploading this file:
https://vpuniverse.com/forums/files/file/8820-creepshow-animated-wheel/

Trying to use the following gif as the screenshot.
Creepshow_Animated.gif.f5efd52a6fd2307d028ccdfcc944548d.gif

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at @vpuniverse.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.


Server log shows the following error:
[Sun Jan 23 06:07:53.253273 2022] [core:error] [pid 2123385:tid 140682730784512] [client XX.XX.XX.XX:60783] End of script output before headers: index.php, referer: https://vpuniverse.com/forums/files/submit/?do=submit&category=149
[Sun Jan 23 06:32:52.383040 2022] [fcgid:warn] [pid 2277607:tid 140682772748032] (104)Connection reset by peer: [client XX.XX.XX.XX:61502] mod_fcgid: error reading data from FastCGI server, referer: https://vpuniverse.com/forums/files/submit/?do=submit&category=149
[Sun Jan 23 06:32:52.383093 2022] [core:error] [pid 2277607:tid 140682772748032] [client XX.XX.XX.XX:61502] End of script output before headers: index.php, referer: https://vpuniverse.com/forums/files/submit/?do=submit&category=149
[Sun Jan 23 06:44:50.773542 2022] [fcgid:warn] [pid 2343483:tid 140682739177216] (104)Connection reset by peer: [client XX.XX.XX.XX:62023] mod_fcgid: error reading data from FastCGI server, referer: https://vpuniverse.com/forums/files/submit/?do=submit&category=149
[Sun Jan 23 06:44:50.773842 2022] [core:error] [pid 2343483:tid 140682739177216] [client XX.XX.XX.XX:62023] End of script output before headers: index.php, referer: https://vpuniverse.com/forums/files/submit/?do=submit&category=149
[Sun Jan 23 07:08:24.754821 2022] [fcgid:warn] [pid 2463787:tid 140682772748032] (104)Connection reset by peer: [client XX.XX.XX.XX:62819] mod_fcgid: error reading data from FastCGI server, referer: https://vpuniverse.com/forums/files/submit/?do=submit&category=149
[Sun Jan 23 07:08:24.754884 2022] [core:error] [pid 2463787:tid 140682772748032] [client XX.XX.XX.XX:62819] End of script output before headers: index.php, referer: https://vpuniverse.com/forums/files/submit/?do=submit&category=149
[Sun Jan 23 07:18:10.018103 2022] [fcgid:warn] [pid 2463787:tid 140682739177216] (104)Connection reset by peer: [client XX.XX.XX.XX:63214] mod_fcgid: error reading data from FastCGI server, referer: https://vpuniverse.com/forums/files/file/8820-creepshow-animated-wheel/?do=newVersion
[Sun Jan 23 07:18:10.018166 2022] [core:error] [pid 2463787:tid 140682739177216] [client XX.XX.XX.XX:63214] End of script output before headers: index.php, referer: https://vpuniverse.com/forums/files/file/8820-creepshow-animated-wheel/?do=newVersion

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On 1/24/2022 at 3:11 AM, Marc Stridgen said:

Try increasing your memory limit. It may well be that the server is hitting that when its processing the GIF image

Memory limit is already at 2000M.  I think I narrowed down the problem to be the adding the site watermark to the image that's causing the hangup.  I removed the watermark as a test and was able to sucessfully upload and post the file with the animated gif thumbnail.

Is there a way to have watermarking on a category by category basis instead of everything?

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25 minutes ago, Circo said:

Memory limit is already at 2000M.  I think I narrowed down the problem to be the adding the site watermark to the image that's causing the hangup.  I removed the watermark as a test and was able to sucessfully upload and post the file with the animated gif thumbnail.

Is there a way to have watermarking on a category by category basis instead of everything?

There is no way in which to have this category by category only at present.

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