Optimvs Posted December 9, 2021 Share Posted December 9, 2021 Hi @Marc Stridgen, not runs correctly but I dont know if can be a new issue but is related. I've a Monthly Plan for 87€/month and a Annual Plan for 897€/year. If I update from actual monthly to annual plan charges a difference of 669.42€. So did not calculate correctly this upgrade. Should be 897€ - 87€ = 810€ if I update the same day that renew the monthly plan, If I consume some weeks should be more than 810€. Can you take a new look again? I deactivate the upgrade/downgrade function again. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 10, 2021 Share Posted December 10, 2021 I have split this into a new topic, as its not the same issue there. Please let me know which user you attempted that upgrade on, so I can then take a look Optimvs 1 Link to comment Share on other sites More sharing options...
Optimvs Posted December 10, 2021 Author Share Posted December 10, 2021 1 hour ago, Marc Stridgen said: I have split this into a new topic, as its not the same issue there. Please let me know which user you attempted that upgrade on, so I can then take a look User id=471 for example, I test in more users with the same problem. I think that IPS not compare subscription time to calculate this charge. You compare the monthly price with annual price divided for 12 months, so the result allways will be wrong. If I change to annual subscription today will have access for 1 year since today, so should charge complete annual price less the monthly time not covered. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 10, 2021 Share Posted December 10, 2021 I have created a ticket for you so that we can take a closer look Link to comment Share on other sites More sharing options...
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