Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,922 topics in this forum
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- 1 follower
- 4 replies
- 330 views
Although my site is running ok. anybody knows what's the cause?
Last reply by Marc, -
- 1 follower
- 5 replies
- 958 views
Hi Everyone, One of my forums is devoted to providing Helpful Tips on using aspects of my membership site. Typically I include short videos/screencasts that members can refer to as they use different features of my membership, etc. Said differently, each post is devoted to a short-topic. Originally, I didn't posts these resources in any specific order. However, I want them to now show in the order which I recommend that members view the videos (e.g. Lesson 1, Lesson 2, etc). What is the easiest way for me to reorder these lessons in my desired sequence--so where lesson one shows as the first post in that forum, then 2, 3, 4, etc? I know there are p…
Last reply by Bethanyrayne, -
- 3 followers
- 5 replies
- 1.1k views
Not sure how to fix this issue. Was working fine, then one day - not showing with error. Is there any documentation on how to fix this or check into why this isn't working any longer? They are blocks. I tried making new blocks and that is not working as well - thinking that there was a disconnect and refreshing new would possibly work. no. Anyone run into this issue before?
Last reply by Daniel Simoes, -
- 3 replies
- 641 views
Hi All, How can I make discussion icons bigger and stop them from fading? Thanks!
Last reply by Jim M, -
- 2 followers
- 7 replies
- 1.1k views
My site uses subscriptions. It also requires member accounts to be approved. However, I'm seeing people purchase subs without having an approved account. How do you stop non-approved members (members pending approval) from purchasing subscriptions? Thanks
Last reply by Marc, -
- 2 followers
- 3 replies
- 527 views
Hello, One of my users has reported issues with searching on my site. User is searching for the term doctor who. I tested out several different search combinations and results are very strange sometimes. Why would some of these searches return 0 results or expected results to not be found? Below are a couple tests that I ran using the same search for Doctor Who. Search for Lower case doctor who. This search temr returns 0 results. When actually there are close to 30. Search "Doctor Who" with quotes and proper capitilization, returns no results. Search "doctor who" in quotes in lower case, returns results. S…
Last reply by Marc, -
- 1 follower
- 5 replies
- 642 views
The members of my community are saying that they area receiving a lot of emails with notification. Where I can see what is sending?
Last reply by Sonya*, -
- 3 followers
- 18 replies
- 1.4k views
Hello, we recently upgraded our forum from V3 to V4.5. The upgrade was flawless, lasted for around 3 days. We thought we could finally turn the board online but then the software started rebuilding everything! Believe me when I say SLOW. The rebuilding process is progressing at 5% in a 24 hour period! That's 20 days offline! The good thing we copied everything first to another VM and made a subdomain classic.website.com. Our members are there now... the problem will happen when we turn on the main URL, we will have missing registrations and content for a month! hahaha My question. How do we possibly speed this up? The server loads on the machines are 0.1 for the DB S…
Last reply by Marc, -
- 2 replies
- 726 views
Hi All, How can I change the word "Forums", please see below. Thanks!
Last reply by Meddysong, -
- 1 follower
- 1 reply
- 841 views
I recently added the application, Pages to my Invision Community Suite, but am unable to find a way to install the new application. I tried the following expecting to see a way to install the new application. 1. I clicked the "Refresh license data" button. 2. I went to ACP -> System -> Applications and clicked the "Check for Updates" button. Also, I did read the help guides, and searched the forums, but was unable to find a section that addresses my situation.
Last reply by Richard Arch, -
- 2 followers
- 3 replies
- 603 views
Showing in my marketplace in the acp: Here on marketplace: So, if I want to renew a plugin in my acp I pay the full price and here on IPS for the same plugin the renewal price. Also there is a discrepancy about the renewal price here and there ($7 vs $6)
Last reply by Marc, -
- 2 followers
- 7 replies
- 1k views
All 3rd Party applications are disabled and yet I'm getting this error when trying to enter my club labeled Tech. Any help is appreciated. I am running the latest version of IPS and increased memory from 128M to 512M in case it was a memory issue. I'm not sure what else I should look at. No customization on the theme that I'm aware of. OutOfRangeException: (0) #0 /eventguyz.net/system/Application/Application.php(236): IPS\Patterns\_ActiveRecord::load('IPS', 'app_directory', NULL) #1 /eventguyz.net/system/Member/Club/Club.php(1350): IPS\_Application::load('IPS') #2 /eventguyz.net/system/Member/Club/Club.php(1893): IPS\Member\_Club->nodes() #3 /ev…
Last reply by Marc, -
- 2 followers
- 2 replies
- 623 views
Hello, I have a marketplace item which I purchased installed. Today received an email alert about available update. But when I go to marketplace I am prompted to buy the software, rather than download the update. This is the application in question [BNS] CJ Duplicate Member Logger Thank you.
Last reply by virap, -
- 1 follower
- 5 replies
- 1.3k views
Hello, We are currently experiencing a problem with the validation of a member who has applied for a club: mysqli_sql_exception: Duplicate entry '13-7236' for key 'PRIMARY' (1062) #0 /var/www/vhosts/fallout-generation.com/httpdocs/system/Db/Db.php(659): mysqli_stmt->execute() #1 /var/www/vhosts/fallout-generation.com/httpdocs/system/Db/Db.php(938): IPS\_Db->preparedQuery() #2 /var/www/vhosts/fallout-generation.com/httpdocs/system/Member/Club/Club.php(1154): IPS\_Db->insert() #3 /var/www/vhosts/fallout-generation.com/httpdocs/applications/core/modules/front/clubs/view.php(586): IPS\Member\_Club->addMember() #4 /var/www/vhosts/fallout-generation.com/htt…
Last reply by Marc, -
- 2 followers
- 13 replies
- 1.3k views
Hi there, From several version until now, sometimes (I don't know when neither why) when clicking in "download file" button, it downloads a file with "descarga" name. I really don't know how to explain. Best option is to see with your eyes: https://www.fmsite.net/files/file/1165-actualización-fm-2022-temporada-21-22 As you can see in the following image, the file name is "Actualización juan_clarinet 21-22.fmf". However, when you download the file, you will download a file with "descarga" filename such as the last image attached. I think that it has sth to be with the filename. Maybe there's issues with files names with "accent mark" or s…
Last reply by Marc, -
- 1 follower
- 3 replies
- 733 views
Instaled aplication and after that got locked all forum have no access to that just to adminn CP.Disable didnt help. Members Social Info 3.1.0Disabled Marketplace By Adriano Faria
Last reply by Marc, -
- 1 reply
- 403 views
Is there a limit on the API calls per second or minute or day? We are trying 1226 calls in a very short time, but it looks like there is a limit of 1000 posts.
Last reply by Jim M, -
- 1 follower
- 3 replies
- 854 views
Hi I've a question about force member to accept new Terms and Privacy Policy. What's happend when I force this notification? Sends mail for all users? Send a private notification? I've a membership, so I've old users registered but don't have access to private forums, so I dont need to send this notifications for this users, only need to active users. Can I select the users group to receive this advise? Thanks a lot for your help.
Last reply by Marc, -
After working with my hosting provider to resolve a recent error, I'm now seeing the following when I try to view a subforum on my site: Unfortunately, when I try to login to my ACP, I see the exact same error.
Last reply by Marc, -
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- 2 followers
- 8 replies
- 1.1k views
Hello, since activating elasticsearch the logs a piling up...with empty log entries.
Last reply by Matt, -
- 1 follower
- 8 replies
- 459 views
I'm having some minor issues with my pages app. Maybe it's just a browser issue which in my case I'm using IE who knows but the issue that I'm having is changing the size of the text on the WYSIWYG editor wont work. I highlight the text and click on size button to change the font to something large but does nothing. Also whenever I visit a page that I created it automatically goes to edit mode as opposed to just viewing it as a normal page. Any ideas?
Last reply by Marc, -
- 2 followers
- 2 replies
- 1k views
As per title, is there such functionality? In IPS3 I had one.
Last reply by Marc, -
- 1 follower
- 2 replies
- 414 views
When viewing forums and or after making a purchase I get error codes Viewing forums error: Error: Class 'IPS\Theme\hook38_tmp' not found (0) #0 /var/www/html/106155/system/Theme/Theme.php(820): IPS\_Theme->compileTemplates('forums', 'front', 'topics') #1 /var/www/html/106155/applications/forums/modules/front/forums/topic.php(553): IPS\_Theme->getTemplate('topics') #2 /var/www/html/106155/system/Dispatcher/Controller.php(101): IPS\forums\modules\front\forums\_topic->manage() #3 /var/www/html/106155/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute() #4 /var/www/html/106155/applications/forums/modules/front/for…
Last reply by Marc, -
- 1 follower
- 0 replies
- 851 views
I have a custom field, where I set Truncate in listing: When I use the field in the Pages template, the truncate is not respected: {$record->customFieldDisplayByKey('my_field', 'listing')|raw} If I change Listing View Format then it is considered. Only truncate is ignored.
Last reply by Sonya*, -
- 1 follower
- 1 reply
- 289 views
Hi, after last update, my site is down, I did a change of default theme, it works fine, then I change back to original default theme then I found the theme name is removed in other language so I set again the name in the field, after that I visit my site and it works ok, now I try to login, after did it the site is crashed again... Now it seems works fine as Guest but not for members. I did as it recommended, clear cache with support, but nothing. How can I restore that theme? I don't want to just use another default theme, because I will have to invest again time to check which changes and css past into it.
Last reply by Randy Calvert,
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