March 10, 2022 in Technical Problems
I can't remember how to backup my forum and for some reason can't submit a ticket anymore even though I am a paying customer.
How do I back up the forum and can this be set to automatically do somehow?
You should have received an email a few months ago about support being moved from tickets to in our community here. It is fully staffed by the same individuals and you will receive the same level of support, etc... If needed, our team can still escalate or move your response elsewhere if required.
As you are a self-hosted customer, please contact your hosting provider for assistance in backing up your community. They will have the best, most efficient manner in doing a full back of your files and database.
@Mediamage If your on a cPanel host then go to your cPanel
In there in files is backup wizard, generate a full backup and then use FTP to download it or go back to the backup page once you get an email from cpanel that its finished (generate full backup) and click the backup link and you will be able to download it
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