Mediamage Posted March 10, 2022 Share Posted March 10, 2022 I can't remember how to backup my forum and for some reason can't submit a ticket anymore even though I am a paying customer. How do I back up the forum and can this be set to automatically do somehow? Link to comment Share on other sites More sharing options...
Solution Jim M Posted March 10, 2022 Solution Share Posted March 10, 2022 You should have received an email a few months ago about support being moved from tickets to in our community here. It is fully staffed by the same individuals and you will receive the same level of support, etc... If needed, our team can still escalate or move your response elsewhere if required. As you are a self-hosted customer, please contact your hosting provider for assistance in backing up your community. They will have the best, most efficient manner in doing a full back of your files and database. Link to comment Share on other sites More sharing options...
IveLeft... Posted March 11, 2022 Share Posted March 11, 2022 (edited) @Mediamage If your on a cPanel host then go to your cPanel Normally https://yourdomain.whatever:2083 In there in files is backup wizard, generate a full backup and then use FTP to download it or go back to the backup page once you get an email from cpanel that its finished (generate full backup) and click the backup link and you will be able to download it Edited March 11, 2022 by Muddy Boots removed my email.... Emediate and Mediamage 2 Link to comment Share on other sites More sharing options...
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