Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Philip_B,
23,026 topics in this forum
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- 2 followers
- 8 replies
- 823 views
I was unable to upgrade. This is the first time it came up with the message unable to find license key. So I went to IPS website client area, copied my license key, applied it. The same message see attached. The worst part is that it locked my upgrade with now way to back out and my website was shut down. So I had to do a restore. Attached is my end state.
Last reply by Marc, -
- 1 follower
- 13 replies
- 684 views
[04-Oct-2022 12:42:51 UTC] PHP Fatal error: Declaration of IPS\chatbox\Rooms\_Chat::getItemsWithPermission($where = [], $order = null, $limit = 10, $permissionKey = 'read', $includeHiddenItems = IPS\Content\Hideable::FILTER_AUTOMATIC, $queryFlags = 0, ?IPS\Member $member = null, $joinContainer = false, $joinComments = false, $joinReviews = false, $countOnly = false, $joins = null, $skipPermission = false, $joinTags = true, $joinAuthor = true, $joinLastCommenter = true, $showMovedLinks = false) must be compatible with IPS\Content\_Item::getItemsWithPermission($where = [], $order = null, $limit = 10, $permissionKey = 'read', $includeHiddenItems = IPS\Content\Hideable::FILT…
Last reply by bosss, -
- 2 replies
- 505 views
Hi I have noticed when a user open a ticket in online support there is no notification for him from moderator side. Which means the user does not know when a moderator replied back to his ticket. For an experienced user this is perfectly fine. But for joe average it may be a problem because he doesnt know when a moderator reply to his message. How can i solve this problem ? And when moderator reply to a ticket the user to be notify somehow (not by email).
Last reply by mark2012, -
Hey Everyone, So, I updated to the newest version today and got locked out of AdminCP. Jim helped me get back in to the AdminCP -- disabled all plugins and applications. Using default theme and I still get this error: Fatal error: Cannot use "parent" when current class scope has no parent in /home/customer/www/taxidermy-talk.com/public_html/system/Theme/Theme.php(2703) : eval()'d code on line 41 This is the line. I'm not a programmer so -- does anyone see anything wrong with this line? Do I just take out the word parent? Can't be that easy. if ( eval( "namespace IPS\\Theme;\n\n" . str_replace( array( ' e…
Last reply by Marc, -
- 1 follower
- 3 replies
- 500 views
Have this sys. errors Admin (Administrators) Just now The URL of page the error occurred on was https://www.oldlibar.website/admin/?app=core&module=support&controller=support&do=getBlock&block=hookscanner&csrfKey=8c7e24dfecffe477a28272bb642a4027 TypeError: count(): Argument #1 ($value) must be of type Countable|array, bool given (0) #0 /home/oldlndse/public_html/system/Application/Scanner.php(786): IPS\Application\_Scanner::scanExtendedClasses(false, true, 500, 5000, Array) #1 /home/oldlndse/public_html/applications/core/modules/admin/support/support.php(519): IPS\Application\_Scanner::scanCustomizationIssues(false, true, 500, Array) #2 /ho…
Last reply by Marc, -
- 1 follower
- 1 reply
- 957 views
Line 1224 in applications\nexus\sources\Fraud\Rule.php is currently: 'subscriptions' => iterator_to_array( \IPS\Db::i()->select( 'p_id', 'nexus_member_subscription_packages' ) ), But should be 'subscriptions' => iterator_to_array( \IPS\Db::i()->select( 'sp_id', 'nexus_member_subscription_packages' ) ), Trying to check my anti-fraud rules in the admincp results in the following exception due to the this faulty code: SELECT p_id FROM `nexus_member_subscription_packages` IPS\Db\Exception: Unknown column 'p_id' in 'field list' (1054) #0 /var/www/vhosts/[snipped]/httpdocs/system/Db/Select.php(388): IPS\_Db->preparedQuery() #1 /var/www/vhosts/[sn…
Last reply by Daniel F, -
- 1 follower
- 5 replies
- 603 views
Hi team, I've my IPS cloud system out of service, return 500 error and the network status is ok. Can you take a look? I dont change anything in my domains. Thanks a lot.
Last reply by Marc, -
- 7 replies
- 799 views
Hey Everyone, I just updated to the newest version. The system told me my theme was not compatible and Im going to update that -- stupid me updated an outdated app first and now I get this: Fatal error: Cannot use "parent" when current class scope has no parent in /home/customer/www/taxidermy-talk.com/public_html/system/Theme/Theme.php(2703) : eval()'d code on line 41 I can not seem to get back into my AdminCP to fix the issue. Is there a work around to get into the control panel with this error? Can not seem to find the solution in the forums. Thank you, Robert
Last reply by Jim M, -
- 1 reply
- 572 views
Is it possible to change the order of replies to a message or on a forum topic? So one could have the last reply show first?
Last reply by Jim M, -
- 2 replies
- 708 views
Is there an option to make a specific member or group with admin rights to be followed by all members? I want all members to be informed of anything that is posted by a news editor. I think there was an option during first setup but I had no use for it then. I haven't found a way now.
Last reply by Hisashi, -
- 2 followers
- 11 replies
- 831 views
Creating a new activity stream is great, but is there a reason why topics and posts are combined into one? I cannot seem to create a new stream with just new topics for example. It's always showing recent posts made in topics too.
Last reply by Jim M, -
- 2 followers
- 7 replies
- 1.2k views
I have a problem upgrading my WordPress SSO plugin (see marketplace) from v1.2.2 to version 1.2.3. After trying to upload the xml-file for the first time the following error message appears: When clicking on "upload a new version", however, another error message is displayed: I do not see any means to upgrade via the Marketplace. What can I do? The problem is somehow critical since the new PHP8 Compatibility Scanner won't allow v1.2.2 ...
Last reply by Randy Calvert, -
- 3 followers
- 5 replies
- 758 views
I tried to send this image to the user and the system prevented me 😅 In this website.
Last reply by Matt, -
- 1 follower
- 3 replies
- 428 views
Following a problem I have encountered with positioning Embedded Player custom fields as in my post here I find no option to set (above or below content) for Embedded Player custom fields on my installation v4.7.2.1. Is it a problem on my installation or how do I go about it? Thanks.
Last reply by Marc, -
- 1 follower
- 3 replies
- 904 views
Hi, Just saw your event/calendar page : Is it possible to replicate the layout you are using ? (nice photo view, date in the photo, calendar month by month, ...) Or is it a specific development ? Can't find a way to display events like you. Thank you in advance for your help. Olivier
Last reply by DawPi, -
- 2 followers
- 3 replies
- 749 views
Hi Why i am getting this error? As i understood, until the November release the server does not require to be supported PHP8
Last reply by Marc, -
- 1 follower
- 1 reply
- 559 views
Hello, ive been paying for a invision community forums subscription for around 2 monthes now, but i havent used it. Is there any way i can cancel the subscription? & also get a refund on a theme ive bought? (45$ theme)
Last reply by Marc, -
- 1 follower
- 5 replies
- 1k views
Couple of us getting this today, nothing changed recently and the Help section linked doesnt really offer much either
Last reply by Marc, -
- 1 follower
- 8 replies
- 1k views
Members now get an error: [[Template forums/front/topics/topic is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] but admins don`t - which is kind of crazy ... I updated IPB to the latest version 4.7.2.1 and everything seems to be fine. After that I updated php 7.4 to 8.0, which made some problems, because I forgot three modules. After installing them the white window vanished. Looking for the error, I used the rescue mode and turned that off afterwards. Now I could write as admin and another one can too, but then I got a mail from a user seeing the above error while posting. …
Last reply by Marc, -
- 1 follower
- 8 replies
- 790 views
I have just updated to the latest version and I am getting a lot of system errors relating to the app scanner! An app contains a hook that extends \IPS\cms\Records but it's associated file /home/******/public_html/applications/cms/sources/Records/Records.php could not be found. Backtrace #0 /home/****/public_html/system/Application/Scanner.php(1438): IPS\_Log::log('An app contains...', 'app_scanner') #1 /home/****/public_html/system/Application/Scanner.php(1025): IPS\Application\_Scanner::log('An app contains...', 'Hook Scanner Is...') #2 /home/****/public_html/system/Application/Scanner.php(754): IPS\Application\_Scanner::scanHooks(false, true, 500, Arr…
Last reply by Marc, -
- 2 followers
- 7 replies
- 891 views
Hello, I updated to the PHP 8.0 version. and the forum is no longer displayed, please tell me what else needs to be done?
Last reply by Marc, -
- 2 followers
- 2 replies
- 553 views
all the banners with the html code are enabled and implemented, but the banners don't appears ! the problem only after the latest IPB update, no change in the banners code
Last reply by Marc, -
- 1 follower
- 10 replies
- 702 views
Hello, i tried to active the php8 and don't work, i get the error 500. https://prnt.sc/fhFIosQl5GSu What more i need to to do to avoid this error?
Last reply by Marc, -
- 0 replies
- 614 views
https://lunargamingrp.com/ changed dns to invision nameservers
Last reply by chera, -
- 2 replies
- 935 views
Hello everyone, can someone tell me what this passage does?
Last reply by Jim M,