Hi

I have noticed when a user open a ticket in online support there is no notification for him from moderator side. Which means the user does not know when a moderator replied back to his ticket.

For an experienced user this is perfectly fine. But for joe average it may be a problem because he doesnt know when a moderator reply to his message. How can i solve this problem ? And when moderator reply to a ticket the user to be notify somehow (not by email).

The only means in the Commerce Support ticket system to receive a notification is via email. If you wish to see other alternatives, please leave your suggestion in our official Feature Suggestion forum for further evaluation.

24 minutes ago, Jim M said:

The only means in the Commerce Support ticket system to receive a notification is via email. If you wish to see other alternatives, please leave your suggestion in our official Feature Suggestion forum for further evaluation.

Thanks Jim

i will do this

👍