mark2012 Posted October 4, 2022 Share Posted October 4, 2022 Hi I have noticed when a user open a ticket in online support there is no notification for him from moderator side. Which means the user does not know when a moderator replied back to his ticket. For an experienced user this is perfectly fine. But for joe average it may be a problem because he doesnt know when a moderator reply to his message. How can i solve this problem ? And when moderator reply to a ticket the user to be notify somehow (not by email). Link to comment Share on other sites More sharing options...
Solution Jim M Posted October 4, 2022 Solution Share Posted October 4, 2022 The only means in the Commerce Support ticket system to receive a notification is via email. If you wish to see other alternatives, please leave your suggestion in our official Feature Suggestion forum for further evaluation. mark2012 and SeNioR- 1 1 Link to comment Share on other sites More sharing options...
mark2012 Posted October 4, 2022 Author Share Posted October 4, 2022 24 minutes ago, Jim M said: The only means in the Commerce Support ticket system to receive a notification is via email. If you wish to see other alternatives, please leave your suggestion in our official Feature Suggestion forum for further evaluation. Thanks Jim i will do this 👍 Link to comment Share on other sites More sharing options...
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