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Jim M

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Everything posted by Jim M

  1. Jim M
    They would need to be on the same server for it to be able to access the directories here.
  2. Jim M
    Can I confirm that both our software and the WoltLab installation are on the same server and that the user for your web server has access to both locations?
  3. Jim M
  4. Jim M
    The software will automatically recreate the file if it is deleted. It's not uncommon that a false positive would be thrown on these cache files for code that is intended to be there but we're happy to look if you would like to update your access details in the Client Area.
  5. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  6. Jim M
    I've downloaded it a few times on the English language pack and am unable to reproduce. Are you using Chrome?
  7. Jim M
    The following two constants will disable Commerce from initiating any live communication with your payment gateways and the second will disable outbound emails. For information on how to create a constant.php file, please see this guide: https://invisioncommunity.com/4guides/advanced-options/configuration-options/using-constantsphp-r25/ define( 'NEXUS_TEST_GATEWAYS', true ); define( 'EMAIL_DEBUG_PATH', "/dev/null");
  8. Jim M
    Have you tested this on the default language pack? Wondering if perhaps something changed in the language string and is causing an issue now with your custom language pack.
  9. Jim M
    Excellent! Glad to hear you were able to resolve your issue 🙂
  10. Jim M
    The HEIC, unfortunately, is an anomaly that I cannot reproduce even on my iPhone. However, let's try to take that out of our investigation for the time being, do you have any other image which is natively a JPG, PNG, etc... which is also having this issue?
  11. Jim M
    Please ensure you are uploading a HEIC if you have more than one file in your file storage.
  12. Jim M
    Thank you, it looks to have been brought online again but the community has not been updated. Please update to the latest release, we can then investigate this further.
  13. Jim M
    Is it being uploaded as a JPEG? Something in your process is converting it as when I upload the file you provided it us. It is remaining as a HEIC as seen here:
  14. Jim M
    Views are updated in the background via a task. Are they not updating at all or just taking a while to update?
  15. Jim M
    @Optimvs, as you are requiring a purchase for registration, you would need to require Terms & Conditions in ACP -> Commerce -> Payments -> Settings -> Checkout tab.
  16. Jim M
    Most likely the user converted the HEIC to a JPEG then if there is nothing third party you are aware of. Tried to test this on your community but the credentials are not valid but of course, you can test this by uploading the HEIC file.
  17. Jim M
    We have not done compatibility testing. Therefore, things may work but if you run into an issue as you've done here, our advisement would be to downgrade as we investigate the issue.
  18. Jim M
    It looks like you took the community offline so I was unable to fully test as an individual outside the administrator group. However, I did notice you are not up to date. Please update to the latest release and disable all third party applications/plugins then try again.
  19. Jim M
    Believe there is either some confusion or terminology mix up here but badges are a part of our Achievement system. Generally, only administrators and moderators would give out badges for whatever reason you would deem. Therefore, this is a moderator permission. If you are meaning reactions (i.e. like, haha, thanks, etc...), that is controlled by a member group permission in ACP -> Members -> Groups -> edit group -> Social tab -> Reactions heading.
  20. Jim M
    While I appreciate what you're saying here, there is nothing natively in our software that would convert HEIC to JPEG. Therefore, what we are trying to get across is this may be the root of your issue. Whomever is uploading this image is either converting this before upload or you have something third party which is performing this. Each of these may be creating your issue. If you have a non-HEIC image which is having this issue, please provide us that image and we can investigate.
  21. Jim M
    We would require an example of an un-altered photo from that topic in a zip so we can analyze what is happening here. When a file is uploaded to our software the metadata could be stripped or otherwise so we need to see the original file.
  22. Jim M
    What exactly are you looking to do? There isn't a specific integration with Squarespace which we have. However, there may be things that are already present which you could utilize.
  23. Jim M
    It would be advised to wait for the response from your hosting provider. Short of hitting an error, we would not be able to tell more than you at this point if there is caching involved.
  24. Jim M
    You may wish to reach out to your hosting provider, they may be imposing some cache on your account here.
  25. Jim M
    I'm afraid, there is no copy/duplicate option for pages inside the Pages application. If you would like, I can move this to our Feature Suggestion forum to be reviewed for a future release?
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