
Everything posted by Jim M
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Setting Up Product Delivery Commerce
I'm afraid, there is not a facility for that in the software to provide pre-generated keys that our software did not create. The following third party add-on looks to facilitate something similar but please reach out to the author to confirm before purchasing:
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How to Center Youtube Video Embeds?
If you'd like to see something added, I would advise on placing your suggestion in our official Feature Suggestion forum for further evaluation for a future release.
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Error Log issues I don't know how to fix
These would be that the user attempting to pay does not have a payment available in our system to pay during checkout. As in, your settings could be restricting them from seeing the PayPal option to pay with when checking out. Nothing here would be related to PayPal itself yet as they haven’t been passed over yet. Payment methods can be restricted by region so if you restricted to only United States users, for example, and the user has a Canadian address, they wouldn’t see the payment method. You will want to look in ACP > Commerce > Payments > Settings > Payment Methods
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Hump Day: Bionic Reading in communities
Same here. Even with a few bad word breaks
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Do I need to create an app to share links on Facebook?
I'm afraid, that would be outside our scope of support.
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Do I need to create an app to share links on Facebook?
Correct. You have added custom tags so the default tags will not work as they would without them. You would need to modify/remove your custom tags if the current outcome with them in place is not what you desire. The "default tags" would be those which are automatically added to a page by the software. They will not show up in the meta tag editor but if you add any of the same meta tags or similar ones which branch off of a tag, it will cause the default tag to not appear.
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Do I need to create an app to share links on Facebook?
This is due to you have overlaid the default tag with a custom tag. I would recommend deleting that in ACP -> System -> Search Engine Optimization -> Meta Tags. If this is not desired or changing it to one which is desired.
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Do I need to create an app to share links on Facebook?
When using Facebook's sharing debugger tool, I am seeing that the og:image provided in the core software is being used in the link preview (note: I've blurred specific information about your community just in case you don't want that public): Here is the tool: https://developers.facebook.com/tools/debug/ If you're seeing something different and are using custom meta tags or a third party application, I'm afraid, that would be outside our scope of support. However, if you are not, please share the URL you're attempting to share and we can review.
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How long it will take to discard original images?
Just to clarify here so there is no confusion to the community. As these particular images are Gallery images, the original resolution file is kept. This is due to in Gallery, the quality/resolution of an image is of utmost importance so if we do anything to the image in settings that requires a rebuild of any of the thumbnails we display, we require that original image to do that (otherwise, technically speaking there are a lot of compromises or incompatibilities that would need to be accounted for). Normal attachments anywhere else in our software do not follow this technical design and follow the settings mentioned at the top of this topic in ACP -> System -> Posting. Of course, if you disagree with this technical design, please leave your feedback in our official Feature Suggestion forum for further evaluation.
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Sign Up & Sign in Area missing for no reason.
Glad to hear you found a solution to your hosting issue there 🙂 .
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Changed to a New Content Delivery Network
Glad to hear that fixed the issue 🙂
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Changed to a New Content Delivery Network
Testing this on your community, I am seeing the URL which is in the ACP present and the emoticon image is showing up. Have you tried clearing your browser's cache? If you're still seeing it, could you please provide a URL to the topic/post which you're seeing this?
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Please be aware that Invision Community does not yet support PHP 8.1
- Why not offer push notifications solution
Next week!? Yesterday would be preferred 🤣.- My Community crashed when I configrute it
Please update the credentials on file to be an email address rather than a display name as that is what is required from your login on your community. I can then take a look.- My Community crashed when I configrute it
Sorry, we would be unable to directly support a third party service. We do not recommend CloudFlare so setup and any issues from it, would be on yourself and CloudFlare to support. Please check to see if there is an update to your theme, if not, please switch to an unmodified theme and try again. If this is present on the unmodified theme, please contact your theme author for assistance. If you're still having issues, please disable all third party applications/plugins then try again to load the page on the unmodified theme.- My Community crashed when I configrute it
Are you able to provide us the System Log for this issue? I'd like to ensure we resolve this for our PHP 8.1 compatibility. Alternatively, please feel free to update your administrator login credentials in our Client Area and I can grab it. Here's how: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.- My Community crashed when I configrute it
- How Do I Transfer Ownership?
Please be advised, I have responded to your ticket which you have submitted.- How to associate a product with another one
I'm afraid, here in support I can only instruct you on what is currently possible in the software today. If you would like any feature changed, please provide your suggestion in our Feature Suggestion forum. There are only two options currently: Your products are optionally associated where, what I described above, would be the only way to reference and prompt your users to buy the optional product. Your products are required to be associated where, when the user buys x, they are forced to buy y. From what I've read here, you're looking for both at the same time, which I'm afraid, is not possible. If you are looking for an alternative, you could always create 2 products, one has your support/renewal baked in and the other does not. This way you can accomplish the above with separate products.- Getting a 500 error
I would not recommend placing it in logs, rather it's own directory but this is your call. The permissions should be writable for your server. If you are unsure what these are, please contact your hosting provider. With all the above said, if your community is running fine without template disk caching, you may not require it at all.- How to associate a product with another one
Is "Up-sell in store?" enabled with your renewal product? This will show it below the next steps screen when a user adds the associated product to their cart. NOTE: it will not show anything on the checkout screen to recommend it, only right after the user adds the associated product to their cart.- One member reports not being able to upload images?
Unfortunately, I am not having an issue uploading this image as the user or your user provided. Either this was a one-time bizarre issue at the server-level at the time of upload and has passed or the image provided has been altered since it left the user's computer and is now not encountering an issue. I would have the user try uploading again.- One member reports not being able to upload images?
Have you tried uploading the same image this member is trying? Do you get the same error? Ultimately, trying to understand if this is a user issue or a file/server issue. If you would like to provide us the file they are attempting to upload in a zip folder, so all metadata stays intact, we can test as well. (NOTE: we will also need access to the ACP as requested in your other ticket)- How long it will take to discard original images?
Unfortunately, your FTP access details are still incorrect. I am receiving issues with your username/password provided. - Why not offer push notifications solution