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Marc

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Everything posted by Marc

  1. Marc
    Also please try updating to the latest release of the platform. I suspect that message will then stop happening
  2. Marc
    When you say it doesnt show on the day view, are you looking at the day it starts? Do you have an example I can look at?
  3. Marc
    Thanks for the username/id there. You havent confirmed if you have asked the user how they switched it there. This would be helpful information as to locate the source of the issue
  4. Marc
    There isnt, but it's the only thing that will have changed between the 2. If you go to Forum Settings, you can switch that off and let it unarchive, then see the difference there
  5. Marc
    The software on cloud will archive old data, which is why Im asking if that may be the case here
  6. Marc
    I would need to know the name (or just ID if needed) or that member in order to take a look. Also, I would ask, have you asked the member themselves?
  7. Marc
  8. Marc
    There isnt much else I can really advise on this, other than at present you are hitting that max connections
  9. Marc
    You need to contact your hosting company on this again, or change hosting company. You cannot change the numbe rof connections your site makes to the database, as thats what it is requiring
  10. Marc
    There is no built in facility to add captcha to login forms at present
  11. Marc
    You would add/remove access to this from moderator permissions. So members->Staff->Moderators, and edit the relevant entries there. It would be "Can use sidebar" you are looking for
  12. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  13. Marc
    Do you know who that person is?
  14. Marc
    Thats what we like to hear 🙂
  15. Marc
    If you are referring to your card details on file for paying for your renewals here, you update it within our client area, not your site. https://invisioncommunity.com/clientarea
  16. Marc
    You would need to contact your hosting company if you have issues with tables that are crashed. We are unable to assist with hosting related issues unfortunately.
  17. Marc
    Not entirely correct. That will download the structure, not its contents There is no way in which to export and import a pages databases content. But Im suspecting here you may not actually be referring to databases as in the pages application, but rather the invision platform itself? If so, you would need to use the converters for that, and would need to upgrade that other site to the latest release to use these.
  18. Marc
    Im a little confused by your response there. mov is an accepted filetype, however they are also apple specific and will only play on apple devices. This is not something over which we have control. You can of course limit the uploading to specific types of file if you wanted to do so
  19. Marc
    There is no way in which to count only new users unfortunately, no. You would indeed need to put a trigger before you can add a milestone such as how long. So you would add "When member logs in for the first time that day" then add the milestone of how long they have been registered
  20. Marc
    To clarify, this isnt an issue with the software. Its that your browser will not play it
  21. Marc
    Ive added this one as a bug report, as I suspect this may actually be an oversight. Of course, there may well be good reason for it, but that will be confirmed if it is the case.
  22. Marc
    Just to explain. It happens because the databases 'page' determines the URLs of all your articles pages. So if you remove it from the page in which the main database belongs on your site, it will remove the link for all articles.
  23. Marc
    I have created a ticket on this for you, and someone will be in contact as soon as possible.
  24. Marc
    If it's your "articles.html" page, its because you actually have no database attached to it. You would need to edit that page, and add the database to the page again.
  25. Marc
    It sounds like rewrites are not properly working on your server unfortunately. Either that or there is something else also redirecting
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