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Marc

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Everything posted by Marc

  1. Marc
    I will pass this on, thank you
  2. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  3. Marc
    Please could you ask that member? I can add the extra info to the bug report
  4. Marc
    Yes, this is an open bug report at present
  5. Marc
    Can you log into that IPS4 instance? If so, go to System>Files>Storage Settings>Configuration. You will probably see the path there
  6. Marc
    Not in the core, other than them logging in as you
  7. Marc
    It is as simple as that, however bear in mind your users will also be informed there is a live event, as shown here Also bear in mind you have the announcement feature you could use if needed
  8. Marc
    There is no way in which to do this at present, but I have moved this to our feedback area as a suggestion
  9. Marc
    In the feedback area here 🙂 https://invisioncommunity.com/forums/forum/499-feedback/
  10. Marc
    Glad to see this is now working correctly for you 🙂
  11. Marc
    Im not sure what the bug would be there, to be honest. Its stating there it could be presented with more features, but as there isnt really an author, thats not the case
  12. Marc

    V5 image sizes

    Marc replied to Seylerg's topic in Feedback

    Thats not something we have available at present. Once we have a working version for you to look at, you will of course then be able to see those areas. Its worth nothing however, as with v4, there is no "ideal" size, as its responsive in nature
  13. Marc
    Are you ensuring you check the "security" section? If so, I would need the example member to check on your site
  14. Marc

    IC5: Theme Tools

    Marc commented on Matt's entry in Blog

    We will of course blog about this once we are ready 🙂
  15. Marc
    Thank you for providing your feedback there, it is always very much appreciated as we always want to make these experiences as smooth as possible. Very happy to have got you over 🙂 A couple of notes on the items you mention there On the uploader, I had at one point offered to pull this from your server. However, this may have been better offered earlier in the process so I will note that for future 🙂 On the communication on migration, I think the confusion here is in that you had purchased cloud and we have no way to really know if you want to migrate unless you let us know of this. I do concede however, that we could maybe make it clear that if you do want to migrate to us, to make contact.
  16. Marc
    Im not sure what photos you would be expecting to show up there. If the gallery was not previously installed, users have not uploaded any. Im assuming you are referring to attachments they may have uploaded in forums etc. If so then no. The only items that will show in the gallery are items that are uploaded in the gallery. I think your confusion here is in thinking the gallery will somehow grab any image that has been uploaded anywhere, and that is not the case. It's a separate item from attachments in the community
  17. Marc
    If you take a look at the guide here, it shows where you update details Note, if you are looking for the details as you mention, you will not get the password as its not shown
  18. Marc
    Also please check you have nothing showing up in the support section of your admin CP.
  19. Marc
    Should this need escalating, we will need those details. I have taken a look at that user, and while they do indeed have a few email addresses showing, all of those have been used in the last 30 days, so would not be deleted under the rules you have set up
  20. Marc
    5 will be available to all our cloud customers, yes. In terms of pages, it would be worth seeing what those changes are once we announce them before migrating entirely. After all, even if the changes were huge, it would still involve change no matter where you move them to
  21. Marc
    There would be no way in which to do this without customisation, unfortunately
  22. Marc
    We do not offer an upgrade service for classic self hosted customers, unfortunately. It may be worth looking at the provider directory if you do want to employ someone for that purpose. You can find those here https://invisioncommunity.com/third-party/providers-directory/ Is this an upgrade from 3.4?
  23. Marc
    Im a little lost there. According to our records you appear to be on 4.7.15?
  24. Marc
    We can assist with blocks created by invision, but not custom written blocks unfortunately. You would need a developer to see where the issue is in your block code there
  25. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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