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Marc

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Everything posted by Marc

  1. Marc
    While I understand what you are saying about not having updated any addons, you have updated our software. So if something is no longer compatible with the latest release, of course it could cause issues. So our advice would still be to disable all 3rd party items, including theme while you are testing
  2. Marc
    You would ask on here. There is no way to directly post a ticket. If we needed to create a ticket from it for some reason, we would. If you can let us know what problem you are having, we can then advise for you
  3. Marc
    If you look at the source of the page itself, the code you added is actually being added to the footer. So its what you are adding that is the issue
  4. Marc

    Forum down

    Marc replied to Owdy's topic in Technical Problems

    Glad to hear it was solved 🙂
  5. Marc
    No. It just means its not worth releasing a patch for people generally. It would not be reverted once there is a new release, as the fix will be in that release
  6. Marc
    The issue we know at this point is when people are using the swiftkey keyboard
  7. Marc
    You would need to check your code. It is indeed in the source
  8. Marc
    You would need to look at your code to ensure its compatible with the latest release. We would not be able to assist with custom written pages. It may be worth removing blocks one at a time to see if its one specific one causing you issues though.
  9. Marc
    I have created a ticket for you on this, so we can take a closer look for you
  10. Marc

    Forum down

    Marc replied to Owdy's topic in Technical Problems

    It was indeed. As mentioned by my colleague, it was indicating your server was full. It may be they store your mysql data on another disk (obviously just a guess)
  11. Marc
    As mentioned above, we do provide support for elastic search integration if you would like more advanced search functionality
  12. Marc
    I can certainly report this as a bug in that case. It is worth noting however that swiftkey is not stock, so there is no guarentee we will be able to do anything on that.
  13. Marc
    Glad to hear things are now working for you.
  14. Marc
    Before we continue, please could you check if you are still getting these? I suspect you wont be
  15. Marc
    Ive just passed this on to see if we can get this looked into for you.
  16. Marc
    Thats certainly a fair comment. I think at this point, let us know if you see anything like that happen again. Its certainly an odd one if thats the case
  17. Marc
    Of course I can only tell you how it works at present. I have reported this internally, as its letting you select it. We should probably either not allow it to be set in the first place or show it somewhere. But that would be for the people who design to decipher 🙂 You would of course need customisation in order to achieve this. Its not something i have looked at myself, but Im sure if you employ a developer for this, its achievable.
  18. Marc
    It wouldnt really be suitable as a subforum type for a fluid view
  19. Marc
    There is currently no facility in which to show this within the filters unfortunately
  20. Marc

    Check-in item

    Marc replied to kmk's topic in General Questions

    There is nothing like this in the core platform. Even in a pages database, you wouldnt be talking about replies. Instead you would be looking at the topic/database entry itself
  21. Marc
    Can I please clarify that you have facebook set up on your site, the embeds side set up on facebook, and that they have checked your specific account for an issue, rather than generally?
  22. Marc
    I'm not sure I would agree with you there, to be honest. Users have their own notification settings, which while I understand some may not know how to use, I would think the ones posting all the time will tend to. There is also the fact that there is the follow topic shown below where those users are posting.
  23. Marc
    I have to be honest, and say you are the only person I have seen this happen to. It would lead me to believe its very likely that member wasnt actually in the group you thought they were. If its not a problem now, we can leave it there, and if you see anything like this happen again please let us know. Alternatively, my first call would be for me to get a backup of the database from prior to that point in time, in order to check the groups. As you mentioned yourself, there, its not possible to move a user from a group without it actually being reported in the members page
  24. Marc
    Check permissions on your uploads folder. It looks like you may have permissions issues there, or even missing parts of the folder on your migration
  25. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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