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Marc

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Everything posted by Marc

  1. Marc
    Please could you provide an example user where IPs have not been removed?
  2. Marc

    Check-in item

    Marc replied to kmk's topic in General Questions

    Unfortunately, Im not sure what you mean here. Do you have an image perhaps of what you are trying to achieve from elsewhere that you have seen?
  3. Marc

    IPS usage feedback

    Marc replied to annadaa's topic in Feedback

    Thank you for your feedback on the product. Quite often people will post feedback only to say what they dislike or what to change on a product, while remaining quiet if content. Thats fine. Its just the way of the world 🙂 So its nice to hear details on why someone likes the direction we have been taking
  4. Marc
    Ive tagged devs on this to see if this is possible to do. In terms of hosting invision yourself, you would need a classic license in order to do this
  5. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  6. Marc
    There is no known issues with the spam defense service no. If these are genuine users, you can of course whitelist them using the section provided at the top of the spam defense page
  7. Marc
    I have created a ticket for you on this, so we can take a closer look.
  8. Marc
    Please ensure that cloudflare is disabled on the test site too
  9. Marc
    There isnt anything we can really investigate at present, as its working. If you do see it happen again though, let us know and I can escalate
  10. Marc
    Try just removing the code on them on your test site one at a time, and see if it comes back. I suspect it will
  11. Marc
    On point 1 there, I have just noticed from the users ticket to you there, they actually stated it started Sun/Mon. This was days before the issue occurred. They are not related here
  12. Marc
    Sorry you are frustrated here, but we are indeed crossing each other in communication 1 - The 2 issues - One was an issue with communication between 2 items on your site (redis in this case) and the other is related to change in data on your site. I completely understand you feeling they are related, but its like saying because it was raining at the same time your data changed, it was caused by the rain. 2 - The question on the group, you are misunderstanding entirely. Im not asking what moved them out of the group you believe they should have been in. Im asking what put them in the group they should have been in firstly. Im asking this, as if this was by something that was automated, such as a purchase, a promotion, or something similar, it could be something wrong in that process that has caused it to revert.
  13. Marc
    Do you perhaps have any custom blocks?
  14. Marc
    Could you please see if you can pinpoint the time it nexts happens, then leg us know that time so we can investigate accordingly? I suspect they indeed may be, but I would need that to know for sure. Please also leave the issue in place while I take a look
  15. Marc
    It would be worth checking server error logs to see if you see anything happening in there too
  16. Marc
    That is correct
  17. Marc
    Could you provide me with the example of this? Actually, thinking on this, I am in the UK. So if you post something new now and PM me the link so I can take a look
  18. Marc
    If you did a conversion, check the converter login method, which is linked to this
  19. Marc
    Glad to hear you got where you need to be 🙂
  20. Marc
    That is correct. Has this resolved the problem for you?
  21. Marc
    You are mixing 2 things here. The issue you are having is unrelated in any way. The exception you were getting rendered your site inaccessable. It does not change data. You're also misunderstanding the question there. Im asking what put them in the group in the first place.
  22. Marc
    I have tagged devs to get confirmation, but Im not sure thats something we have control over.
  23. Marc
    I will bring this up internally, thank you Its not feesable
  24. Marc
    Are you both using the same hosting company at all?
  25. Marc

    Allowed File type

    Marc replied to Rulex's topic in Feedback

    Done
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