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Marc

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Everything posted by Marc

  1. Marc
    I would assume it would run each rule against the relevant items. So if there are no rules to be run against them, they would just complete. I have however tagged devs to confirm this
  2. Marc
    I have created a ticket for you on this, so we can look closer at the issue
  3. Marc
    I would need an example of the items they cannot see, and the name of the users, so we can take a look for you.
  4. Marc
    I have created a ticket on this for you, and someone will be in contact
  5. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  6. Marc
    No problem. Glad to hear you appear to have located the issue
  7. Marc
    Could you provide a link to that item so I can take a look? (feel free to PM this if needed)
  8. Marc
    System->Datalayer is what you would be looking for here, and indeed as mentioned, you would need to create one to suite your own needs with google tag manager
  9. Marc
    This is not something I have seen happen on anyones site. I know that doesnt help you much, but it does point to the fact its very likely 3rd party
  10. Marc
    The issue with your emails there, is that you appear to be emailing support, so they will automatically be rejected without a valid license. You would post here as you just have for support 🙂 In terms of the issue you are having, please PM me both your IP and the displayname on your trial site, and I can get that looked at for you no problem
  11. Marc
    If you can provide me with an example, I can take a look for you to see if I can see why this is the case
  12. Marc
    This is in the support section of commerce, for outgoing emails. I would advise checking there to ensure your configuration is correct
  13. Marc
    Yes, you can keep the ranks and icons, and just import rules and badges
  14. Marc
    Im not sure what that would achieve over them simply following the item?
  15. Marc
    Any updates relating to version 5 will be announced within our blogs 🙂
  16. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  17. Marc
    I have created a ticket for you on this, and someone will be in contact as soon as possible
  18. Marc
    Please could you confirm which site, as its currently set to 18
  19. Marc
    While I understand why that would cause some confusion, it doesnt really change the fact that the error is that your mysql instance is not accessible to that instance. Which unfortunately is a hosting issue rather than a software one.
  20. Marc
    I would need more information on exactly what was set. I set this from 20 seconds to 18 seconds and it saved with no issue
  21. Marc
    You would need to contact your hosting company on this. MySQL gone away is an issue with the mysql instance
  22. Marc
    This is still actively being investigated, as mentioned
  23. Marc
    The above is indeed correct. Its for inserting an existing attachment that 'you' have added elsewhere
  24. Marc
    You would post on here. Please let us know what issue it is you are having with test installs
  25. Marc
    Go to the support section of your admin CP. The patch is shown in the top left box
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