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Marc

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Everything posted by Marc

  1. Marc
    This has now been resolved for you I see. Its worth noting that while I understand the frustration there, unfortunately your issues happened to be during Christmas day/Boxing day, when almost everyone is off work for the christmas period.
  2. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  3. Marc
    I see from your tickets this has now been resolved.
  4. Marc
    Indeed. Unfortunately we could not replicate it there either
  5. Marc
    You would need to contact account services. If you click on contact us at the bottom of the page and select accounts, we can go through this process with you
  6. Marc
    There is no simple way in which you would be able to do that, no. The correct way to do this would be for them to create the registration, rather than yourself. If you create it, you are opting to bypass the normal registration process
  7. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  8. Marc
    It will indeed show that to anyone who cannot see these users
  9. Marc
    Done
  10. Marc
    We are working periodically on urgent issues, but support will be much slower than usual. Noting our usual SLA is up to 48 hours. Your case is a little different, as you are aware. I will response more in your ticket.
  11. Marc
    Glad to hear things are working for you 🙂
  12. Marc
    Click on "More sharing options" 🙂
  13. Marc
    There are 3 lots in total. I will PM you with them in a second. I would suggest then sorting those ones out, and upgrading to the latest release of the platform. If you then see it happen again, see if you can ask the user if there were any issues when they registered.
  14. Marc
    That shouldnt actually be something possible, however of course it has. Do you use any external methods to register? In terms of what to do with them. You would simply merge them together
  15. Marc
    Do you perhaps have any plugins running on your browser? Im unable to replicate this even on your system
  16. Marc
    Are you ok for me to add things for a min on your system?
  17. Marc
    Could I ask first of all if you have tested this with all 3rd party items disabled?
  18. Marc
    I have created a ticket on this one for you, so we can take a closer look
  19. Marc
    Glad to hear you managed to find the issue there 🙂
  20. Marc

    Store

    Marc replied to ToeJam's topic in General Questions

    We are yet to release anything of that nature, as currently there are physical products within commerce on version 4, and version 5 is not yet released 🙂
  21. Marc
    If you click "Add button" it actually tells you there which version you should be using 🙂
  22. Marc
    Im not sure what news you would be hoping for here, as we are still on 4.7.14. As mentioned above, it will take some time for new items like this to be included. Its not likely something you are going to see over the course of a few weeks unfortunately.
  23. Marc
    Could you clarify where this was reported? I can then take a look at that for you to see if there are any updates
  24. Marc
    Are you referring to when you are logged in, or after your session is terminated as my colleague mentioned? If its after the session is terminated, then that is by design
  25. Marc
    All I can really suggest is disabling that first of all to see if it still occurs. This will at least then give you a starting point. If it is indeed related to that, you would need to contact google. If its not then your host would be your first contact
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