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Marc

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Everything posted by Marc

  1. Marc
    It looks like there has been an issue at exact part there looking at your screenshot. You would need to upload a fresh set of files from your client area, then run the upgrade from /admin/upgrade directly. Its stating there are no applications to upgrade, as its not been unpacked
  2. Marc
    This would be correct. They arent an item which is stated by any of the 2 purge options
  3. Marc
    We dont set this to deny in this area. You would need to contact your hosting company to correct this
  4. Marc
    Ive created a ticket for you on this, so we can look further into it
  5. Marc
    The better option here, to be honest, would be to get a mail provider who can deal with your sites volume. We offer integration such as sendgrid for this purpose, which many use to ensure mail deliverability. It may be worth taking a look at that in your case
  6. Marc
    Its worth pointing out here, that this is incorrect. There is no responsibility on our part to provide EU compliance. That is not to say we do not provide tools to help you do so, as we do. But the responsibility to be compliant on your own site is for yourself as the owner of your site. Please feel free to post up any amendments you wish to have made, to our feedback area. At present you are stating this in an area for tech issues in another topic, and this is not something that has changed in any way at all. Its simply the way it works and has always worked. We're open to change on the platform in all areas, but complaining about something that doesnt work you thought it worked without a constructive suggestion for change is really not going to get you anywhere.
  7. Marc
    Im not sure what you mean here as they are 2 different things. As they are not physical items, there would be no concept of how many are in stock, but yes users can add products and pay an amount as you can at present There is no status for delivery etc, as there is no longer physical items to be delivered on the platform.
  8. Marc
    There is no ability to download records at present as thats not an intended function of the platform.
  9. Marc
    Yes. As previously mentioned, you have added a display name into the login details on file. Your site uses email to log in, so we dont have the details for this
  10. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  11. Marc
    Ah I see, on the admin cp 🙂
  12. Marc
    Please visit the support area of your admin CP and apply the patch shown which resolves this issue
  13. Marc
    That would indicate you didnt run through the patch completely. As mentioned above, go to /admin/upgrade and complete the upgrade there
  14. Marc
    Thats something that you would need to enquire within your local jurisdiction. We provide tools that enable you to do certain things within the platform. We don't provide tools that interpret local laws unfortunately. As per the description on the functions there, one deleted IPs from content items, and the other removes IPs from the member history section. These functions have never removed anything from moderator and administrator logs
  15. Marc
    Glad to hear it 🙂 No problem at all, thats what we're here for
  16. Marc
    The items you are looking at there are moderator logs. Moderator and Admin logs are not removed during the prune process. This is not something that has changed for this version, and has always been the case
  17. Marc
    It would have been wrong if I wasnt asked if the product features will still work 😄
  18. Marc
    If you click to refresh those in System>License key, does it correct the problem?
  19. Marc
    yes 🙂
  20. Marc
    Anything related to selling a physical item will be removed. Everything else will stay. So unless you are selling and shipping items using commerce, you should be good. What 3rd party authors want to write would really be up to themselves.
  21. Marc
    You have it set to delete any over 30 days. There are no IPs present I can see that are over 30 days
  22. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  23. Marc
    Please provide an example user and ensure access details are up to date on your site. I can then take a look for you
  24. Marc
    These are things that would be accessed on general web ports (80 and 443 for example), so it's very very unlikely to be that I would think.
  25. Marc
    Has the task run yet? Bear in mind it runs every 24 hours
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