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Marc

Invision Community Team
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Everything posted by Marc

  1. There is no way in which to change this at the present time. Only PayPal is accepted in the marketplace
  2. In addition to the above, I have created a new ticket for you and assigned it to our sales team so that they can go through with you what is needed to achieve this. I'm sure we can get you sorted out so that you no longer have to think about the hosting side of things.
  3. As mentioned, I would suggest disabling 3rd party items, unless you know you are using cloudflare at all?
  4. Go to Pages->Page Management, and you will see that item there. Just click the pencil icon at the side of it to rename
  5. There is no way in which to group by product association at present. I will however move your ticket to our suggestions area so it can be considered in future releases.
  6. As mentioned, I have added notes to this ticket for a developer to review for you
  7. Have you tried removing that whitelisting?
  8. Was the above what the issue was?
  9. I will get that looked into. Thank you for letting us know
  10. Very glad to hear you managed to get that conversion through. 🙂
  11. Are these items whereby you have uploaded the image banner, or code that is loading the image from another location?
  12. Incidentally, the admin CP support area would prompt you if you have these and is a one click process to remove them. Just adding in case anyone sees this in the future.
  13. At present you would indeed just share the link. I have added a suggestion internally for this however
  14. If you are creating a backup as of x point in time, you should be backing up all files and folders, not just some. However if you are restricted on space you could actually exclude items such as admin, applications and system. But only do this if you ensure you make a full backup every time you upgrade, or add any applications/plugins (you should do this anyway) The reason you could technically exclude those, is you could always just download a copy of them from your client area.
  15. You cannot move the site and keep the same URLs. That's simply not possible. You could possibly redirect to the new locations from those old friendly URLs. If you were using pages at root, that is something that has not been in use for a substantial amount of time unfortunately.
  16. This is a large process, and will take quite some time. Note that on your server, the amount of memory you have is not equal to the amount of memory your configuration is allowing it to use. You can increase items such as memory limit, timeouts on mysql and more in order to change performance
  17. I'm a little confused as to the response there to be honest. You can indeed control permissions for who can and cant upload attachments
  18. Before anything else, please could you test this on a default unaltered theme, with all 3rd party items disabled? If you are then still having the same problem, please let us know
  19. We are unable to use key access for SSH at the present time as part of our standard support offering. We require password level access in order to assist. With regard the upgrader, you would need to ensure your server can access remoteservices.invisionpower.com at all times. While of course you can check the IP that is using at present, there is no guarantee that will always be the same, so you should be whitelisting that domain. I have sent you a PM with other IPs relating to staff access
  20. I am not seeing any issues on my macbook here. Could you please give an example of this?
  21. We cannot give specific dates on when an item will be resolved. It first needs to be looked at by a developer, then that developer needs to fix the issue, and it needs to be reviewed. Only at that point would we be able to determine which release it would be in. Keep an eye on the topic however, as the prefix will change once there is a fix, and we will come back and update once its been released
  22. Its not really something that would be possible, as the you would need the platform to work on.
  23. First of all, very sorry to hear of the loss of one of your members to this horrible disease. Certainly that is no age for anyone to pass away. With regard the rank, the simplest way to do this would be to increase that members points to higher than the highest rank. You can do that manually from their account in your ACP by selecting "Manage points" under the Rank section of their account, then selecting Edit points at the top.
  24. Have you checked to ensure that after switching over, everything else is compatible? You can do this by running the requirement checker here
  25. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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