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Marc

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Everything posted by Marc

  1. Marc
    As this is an issue related specifically to your account, I have created a ticket for you. Someone will be in contact as soon as possible.
  2. Marc
    Those however are 2 different blocks. The advanced item is on the page builder text block, not the WYSIWYG block.
  3. Marc
    I have created a ticket for you on this, and will get it escalated to see what the problem is
  4. Marc
    Before we do anything else, please disable all 3rd party items and then test this again. You have quite a lot of errors in your system logs related to those
  5. Marc
    Please update your access information on file. You can do this from your client area, by selecting your license, then clicking "Review/Update Access Information" under the "Stored Access Information" section.
  6. Marc
    They are right there on the page just under the description tag <![CDATA[
  7. Marc
    This would usually be an indication you have not updated all applications. First of all, go to System>Site Features>Applications and check the application is not simply disabled. If it shows it's a different version, then you need to upgrade it. Go to /admin/upgrade and log in there to see if there are any upgrades waiting. If not you need to upload a fresh set of files from your client area, then visit /admin/upgrade and log in again Once you have upgraded the applications, you may find you need to enable them again from System>Site Features>Applications
  8. Marc
    You would only see the "Source" button in the editor, if you have the "Can use HTML" option selected for you group. At present it seems you do not have this permission, so you would need to edit your group to gain this
  9. Marc
    Please update all access details on file if you are still having issues. You can do this from your client area, by selecting your license, then clicking "Review/Update Access Information" under the "Stored Access Information" section.
  10. Marc
    Not sure what it is you are having problems with there. You would simply click the button "Instalar"
  11. Marc
    No problem. I will take a look now for you
  12. Marc
    As mentioned in the ticket, those details appear to be incorrect unfortunately
  13. Marc
    Just to let you know, we are awaiting yourself with access details there as per ticket.
  14. Marc
    I see my colleague resolved the original issue there, however we're awaiting your response on a subsequent related problem. Could I confirm you have seen that response, or have you resolved that part too?
  15. Marc
    This has now been sorted out for you
  16. Marc
    I have just seen your ticket and responded. You need to respond from your licensed customer email in order for us to assist with this. Then we can certainly sort that out for you
  17. Marc
    Excellent. Glad to see that was resolved
  18. Marc
    Please check this again now. The issue should be resolved
  19. Marc
    Added as potential cause
  20. Marc
    We have many people who decide to which our product has not been tested with. For example people will use litespeed, nginx, and some even windows server which we dont provide support for at all. But we have to draw the line somewhere and say "this is what we support" I suppose is the answer to the question there. Theoretically there would be nothing stopping us providing support for it, the same as anything else you can name. But these all come at a cost of extra development time, testing, and of course introduction of more bugs. I think you may have taken 'many' out of context there. Many is not the majority. In fact it would be a long long way away from a majority in this instance
  21. Marc
    Thank you for reporting. I will get this issue passed on to our developers to take a look at
  22. Marc
    The software itself is built around an apache based environment. nginx is used by many, but rewrites for example arent something we provide by default. Therefore the same would apply here.
  23. Marc
    I think its very likely this was an anomaly in your data there, but will pass on the information in any case. I havent seen this happen in the thousands I have seen updated from those releases
  24. Marc
    Could I please first of all confirm the site this is related to, so we can ensure that is correct? You should indeed be able to access the marketplace, but bear in mind you would only be able to access free items or items you have purchased from the marketplace. You would not be able to access items the owner has purchased from the marketplace
  25. Marc
    Thank you for letting us know of this. Could I please confirm if the issue occurred from 3.4 to 4.4.10 or from 4.4.10 to the current release? Also, just making sure you aren't still having to use a plugin to correct yours. If that's the case, you shouldn't have to be and we need to get that resolved properly for you
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