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Marc

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Everything posted by Marc

  1. Marc
    Not sure if you missed my message above, but we need more information as to what you mean there
  2. Marc
    Did you find that moving your host resolved the issues there?
  3. Marc
    I see this was sorted out for you in your ticket, so will mark this as resolved. As mentioned by my colleague, its very likely the issue was related to the server move there, but should you see it happen in future, of course let us know.
  4. Marc
    Have you since resolved this? I noticed there hasnt been a response from you, and wanted to ensure you were sorted
  5. Marc
    Looking at the ticket there, we are still awaiting access details for this
  6. Marc
    You would not be able to use wildcards for those, no. It has to be the values you are expecting only.
  7. Marc
    Did you resolve this?
  8. Marc
    Did you check if you have anything running there as mentioned?
  9. Marc
    Glad to hear it 🙂
  10. Marc
    Have you since managed to get this resolved?
  11. Marc
    I have just been informed by my colleague this is a known issue, which will be resolved in the next upcoming release
  12. Marc
    Have you managed to resolve this?
  13. Marc
    Did you manage to find the answer to this?
  14. Marc
    Did you manage to get this sorted?
  15. Marc
    Labels would come from your shipper. Im not sure what you mean by the issues you are having. Perhaps screenshotting this may help?
  16. Marc
    We would not usually delete topics once the solution is found, as it can help others to resolve similar issues
  17. Marc
    No problem. Please do let us know
  18. Marc
    I have looped in our developers to advise on this. Someone will respond as soon as they get to it
  19. Marc
    That is not the same issue. If your system requires different permissions you would need to change the permission of that folder. You can add a constants.php file with the relevant permissions if required also.
  20. Marc
    Also have those users clear their browser cache, and check from the theme link at the bottom to see what they are seeing as the selected theme. I am seeing a dark theme on my end
  21. Marc
    Taking a look at what you have there, it looks like you are using the Twitter API v2, which is not shown in our docs. YOu need to be clicking "Create App" and not "New Project" on there. I will take a look at the docs and make that clearer, as V2 did not exist when the documentation was created
  22. Marc
    Of course, anything you add to the site outside of our normal functions has the potential to break things I suspect there that it's the static width you have set on that iframe, but would not be able to tell you for certain. It would be for you to take up with the ad provider. You can disable it for mobile using code as shown here
  23. Marc
    This is being caused by your custom advertisement code. When that is disabled, there are no issues present
  24. Marc
    Hello, You are correct. In the same way, if you have it on light and you specifically select white, you also would not be able to see it. If you select no colour manually, it will show black on a light theme, and white on the dark theme
  25. Marc
    Could you please provide a specific example user? We can then take a look at that for you
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