Marc

The 403, please could you clarify if thats showing from googles side or your side? (Is it a google page?) It sounds very much like its coming from your server direct, so I would suggest making sure you check your server error logs, and anything like mod_security that is on the server, as the server itself is denying the request

If everything is in one folder, then you would be moving everything there, so Im a little confused by what you mean

If you are having issues with a 3rd party resource, you would need to contact the author of that resource for assistance. We are unable to assist with 3rd party items unfortunately

There isnt really a list of files, no. The only way you could really find out is if everything was in separate locations

You would really need to do your test with nothing in terms of 3rd party items added. If you have radical tags installed, it may well be what is causing issues

If you select that option, it doesnt matter who the customer is or what memberships etc. They would all be forced to accept

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

No problem. In any case, glad to see you are getting sorted 🙂

I was using edge. As a courtesy however, I have just tested edge, firefox, and chrome. All result in the file "Actualización juan_clarinet 21-22.fmf" If you log out and test this, what are you getting then?

You need to use the referral link given by someone to register, in order for it to be added as a referral on register

What happens is when they log in, or the next thing they click if already logged in, they will be forced to the terms and privacy policy where they will have to accept it before they can continue viewing. It would be all members. There is no selection for only set groups.

If you could, that may be helpful

Of course make sure you set up permissions to allow this

Looking at your database, it appears to be being caused by the 3rd party plugin "(TB) Show IP to Admins Only"

Do you have the capability to record what you are seeing? That may help us to understand the issue there.

No problem. The ticket is there in any case so our devs can take a look

You dont need the SDK code, as we already added that for you. So you can ignore that part of it

There is no way in which to do that at present time, unfortunately. I have moved this topic to our suggestions forum for you, so it may be considered for future releases

mod_security or securi . If you are leaving those disabled, you should be able to change the rules accordingly. Please let us know if that resolves the issue

If exif data is stripped, that would indeed happen, yes. This is because that is where the orientation data is kept. This said however, it would not explain the heic/jpg part of this. Also they are being uploaded here on our own community with the same issue

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

To clarify here, this is actually related to missing tables, which was very likely caused by the disk space. While your database is larger than it should be, it would not directly cause issues on your site. We have sites using the software with much much larger sets of data.

Just as an update for anyone looking at this. The issue is the member still having a subscription, albeit expired. An existing subscription must be renewed or deleted in order to see new items.

I see the issue there appears to have been related to disk space. My colleague is working with you to resolve some related issues, but it would be advisable to ensure you monitor your disk space and ensure you have the space to expand when needed. Of course if this is something you would rather us take care of, we do have a cloud solution which may be easier for you to manage. Feel free to let us know if thats something you may be interested in.

Standard responses can be up to 72 hours. With advanced escalated items, those can take longer as per message on escalation. I have added the information above to that support request though, so that they can use this during their investigation. Especially if you have never changed that setting.