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Marc

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Everything posted by Marc

  1. Marc
    You would need a custom SSO solution in order to achieve that. So it would need development
  2. Marc
    My apology @opentype, I was meant to come back and respond to that question, then got sidetracked with the bug report
  3. Marc
    I see from your ticket that the issue has been resolved for you. Please do let us know if you see any further issues.
  4. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Marc
    Its depends on your own expertise, and what is available within the site you currently have. The example above requires no coding knowledge on our end, you just enter the MySQL details. We cannot of course assist with the other side of it. If your other site allows for OAuth 2.0 connection, that can also be used as a login method. . Anything outside of that, you would need development to achieve.
  6. Marc
    Please feel free to post up the suggestion part within our suggestions area Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  7. Marc
    I have flagged this for one of our developers to take a look at for you, to confirm how it is supposed to show.
  8. Marc
    That is correct. In addition, you can see them in the moderator logs in the admin CP, if you want a more over all view. See the following on that
  9. Marc
    I have taken a look at this, and it will need to be escalated to be looked at by one of my colleagues. I have therefore created a ticket for you on this, and someone will be in contact as soon as possible.
  10. Marc
    Do you have an example I can take a look at?
  11. Marc
    I would suggest they do that. If they are then still having the same issue, ask that they provide a full screenshot, so we can verify the actual issue and who they are logged in as
  12. Marc
    It does indeed! In fact what you mention is the intention of doing support in this way. We can build a database of similar issues. It does have other advantages too, for example while we will provide official answers based on how we would use the software, some customers may have other ways to implement different solutions. So its pretty win win
  13. Marc
    You could simply add a profile field for this, and set it to show.
  14. Marc
    You dont have to pay priority support. There is no force to do that in any way at all, unless you want to contact us using your email rather than our official support channel. All that has happened is our official support channel has moved, and is now here. This is fully staffed, we can escalate were needed, we have access to your account details as we did previously, and can get things to a ticket if we need to obtain more private information.
  15. Marc
    Sorry, Im a little confused as to what the report is here. If his username is already filled in on the page, then that is a browser issue rather than one with your site. He would need to be logged in as his own account, as he would indeed receive that message otherwise
  16. Marc
    There is no way in which to do that at present time, unfortunately.
  17. Marc

    Support?

    Marc replied to Jheroen's topic in Technical Problems

    These are areas we are looking to improve on. Please check your PMs on the site, as there is some important information there relating to your license.
  18. Marc
    There are circumstances where items have just been purchased and never been added for example, that we would address in the course of looking through your account in account services. I had taken the time to take a look into that, rather than just saying no.
  19. Marc

    Support?

    Marc replied to Jheroen's topic in Technical Problems

    You would need to disable all 3rd party items and test this again, enabling them until you find the cause. The issue you are having there is resulting from a 3rd party product. In this case it's the "members country" item, but there may be more
  20. Marc
    The following would be where you can find people offering IPS customisation https://invisioncommunity.com/third-party/providers/ It would be the login template you would be wanting to change
  21. Marc

    Support?

    Marc replied to Jheroen's topic in Technical Problems

    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Marc
    Thats something you would need customisation to achieve, by modifying the login form
  23. Marc

    Support?

    Marc replied to Jheroen's topic in Technical Problems

    You are simply posting the issue in a different place, its still fully staffed, we still have access to your credentials in the client area if provided, and we can still escalate where needed, dont worry. What is the issue you are having? Lets see if we can get you sorted out
  24. Marc
    A cancellation can be reinstated. A suspended item cannot and access to it is immediately removed
  25. Marc
    What nathan mentions above is the correct way in which to do this. You dont need to edit a constants file for this.
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