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Marc

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Everything posted by Marc

  1. Marc
    Please could you also screenshot the issue itself, as Im not sure where there is an issue here. From what you have said, it sounds to be correct
  2. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  3. Marc
    I will forward this topic to our community support, as the items you want to change here refer to customisation, which is outside the scope of support. With regard the last item, there would be no way in which to remove those without setting rules to do so.
  4. Marc
    Yes, thats correct. By adding "BMW Club" as a secondary group to your account, you are saying "Dont show me those ads" as that is a group not selected
  5. Marc
    This is because "BMW Club" is not added there. The way it works is if 'any' group in there that is not selected is a group that user has, they will not see the add. This is so that you can create groups you can add to people to exclude ads showing
  6. Marc
    Could you screenshot what you have set up. I can then set it up this end and see whats going on there
  7. Marc
    Could you please confirm its currently in the state you cannot see it. If not, please place it in that state so I can see the issue
  8. Marc
    It being local isnt relevant in this case. Clicks are only available on the "upload image" ad type
  9. Marc
    Please let me know who you are logged in as, and I can then take a look. Note, if you do not select a group in which you have, then the ad will not show.
  10. Marc
    I would need an example I can take a look at on your site in order to determine what is happening here. If you can provide this, we can certainly take a look
  11. Marc
    I have created a ticket for you on this, as we will need to send you DNS entry information to add. Someone will be in contact as soon as possible
  12. Marc
    Unfortunatly not, no. You would need customisation in order to achieve this. Its actually being stored correctly as per design of the software. If you wish for it to be converted elsewhere for display, you would need to perform that conversion
  13. Marc
    It's a unix timestamp that its storing. Rather than looking in the database, what issue is it you are actually having on the front end?
  14. Marc
    I have just created a ticket for you, so we can get this escalated for you
  15. Marc
    I would need a more specific example, and the exact filters being used. If you can screenshot the whole of the filters page, and let me have at least 1 of those members names who dont appear, I can then investigate for you.
  16. Marc
    There is no built in way to change this. Its something you would need modification in order to achieve, and something we would very much recommend against, for security reasons. I can forward your ticket to our community support area, in case anyone has any further thoughts of course
  17. Marc
    In depends on your own use case, but if you want them to merge, then yes. But for example if I want to say "I don't care what groups this person has, I want to set x permissions for moderation and admin" I would set them as an individual as that overrides anything else.
  18. Marc
    Do you have any 3rd party items which may be contributing to this? I would advise ensuring you disable all 3rd party items, including theme, then test this again. If you are then still having issues, please provide a link to that file and we can take a look for you.
  19. Marc
    Im a little confused here. Is this 2 issues you are having or 1? If its 2, please ensure you put different issues into different topics. The PM issue there, you have a restriction somewhere or they have their messenger switched off With the auto populate on tagging, it shows the first few matches. If its not there, you would need to continue typing, which you havent there
  20. Marc
    I have split this out into another topic for you, as its not related to the original item
  21. Marc
    This looks like its something in your php configuration. I would suggest checking this first of all, as you can see here https://stackoverflow.com/questions/60272536/directive-track-errors-is-deprecated
  22. Marc
    I have created a ticket for you on this, as I will need to escalate to one of our developers to get this resolved. Someone will be on contact on this
  23. Marc
    Thats not something that is possible at the present time.
  24. Marc
    I have split this off into a new topic for you. I am not seeing any issues with opening that block on my end on your site. What browser is it that you are using?
  25. Marc
    No, that is by design. The embedding pulls out a sample of that topics content, not a sample of a specific post. When you copy a link to a specific post, its actually a topic URL (with page if needed) with an anchor to move you to the correct post in that topic.
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