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Marc

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Everything posted by Marc

  1. Marc
    If you can provide a link to the topic, along with the name of the member, we can then certainly take a look at that for you
  2. Marc
    You would need to speak to the provider of your SSO solution on this. Of course you can set any group to access whatever parts you wish, but the SSO provider would need to add additional code to add members to a group automatically
  3. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  4. Marc
    No problem at all. Of course if the issue escalates at all, let us know.
  5. Marc
    On taking a look at the settings you have there, this needs to be escalated, so I have created a ticket for you so that we can get to the bottom of the issue. Someone will be in contact as soon as possible
  6. Marc
    Done
  7. Marc
    I see that issue has now been resolved in the ticket for you. Of course please let us know if you see any further issues
  8. Marc
    You would need some manner of plugin to achieve this
  9. Marc
    I would indeed suggestion contacting us as mentioned above, as it would depend on the circumstances there really. Please ensure you let us know in the message specifically what you are looking to move from where.
  10. Marc
    Its not something that would be possible at the present time, unfortunately.
  11. Marc
    There is no built in method within the software that would allow you to do that at the present time, unfortunately.
  12. Marc
    Ah, you are using an external login method, that would explain it. Very glad to hear you found the problem there
  13. Marc
    I have created a ticket on this for you so that we can look into what is causing the issues. Someone will be in contact as soon as possible
  14. Marc
    No problem at all. Glad to see it sorted the issue 🙂
  15. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. With regard your test install, it will not remove from your license when you remove an install. It has to be reset. We would expect people to be installing a test instance in the same location each time. If you do need it to be reset, please let me know
  16. Marc
    Try uploading a fresh set of files from your client area, as it looks like you may be missing files there
  17. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  18. Marc
    You manage to get this online?
  19. Marc
    Please could you let us know if the above may be the case?
  20. Marc
    I see from your ticket that this since resolved itself. Glad to see it sorted, and of course let us know if you see any further issues
  21. Marc
    Have you since resolved?
  22. Marc
    My colleague still appears to be awaiting a response from yourself there. Did you manage to get this resolved?
  23. Marc
    Please post all reponses in the English language.
  24. Marc
    Did you get anywhere on this?
  25. Marc
    Have you managed to get this resolved, or do you still require assistance?
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