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Marc

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Everything posted by Marc

  1. Marc
    We are of course always making speed improvements on the platform. Note however that many improvements will come from server related performance, rather than the software. That's not to say there wont be areas in the software too, of course. But server environments will tend to be the biggest hit.
  2. Marc
    The ability to change the ACP theme was indeed removed when we updated it.
  3. Marc
    I will take a look at that 🙂
  4. Marc
    This discusses how to add custom buttons. We would not be able to provide you the specific code for your particular solution. That would be for yourself to develop. But this is how you add custom items https://invisioncommunity.com/4guides/themes-and-customizations/editor-and-emoticons_327/adding-custom-editor-buttons-r134/
  5. Marc
    Thats possible. Check in Support in the admin CP (top right of the Admin CP page), and see if anything is showing up in there. However it's a requirement of the software, so it would be unusual for this to be the case. Generally it will be a server blockage somewhere
  6. Marc
    Im still getting an error when I try to log in
  7. Marc
    Please check your server error logs to see what the underlying error message is being logged. At present you have an internal server error showing up when its trying to load
  8. Marc
    If you have the uploads folder, then you may not actually need to do a new install. You just need the conf_global.php file. You would add the uploads folder, add the conf_global.php file, upload a fresh set of files, then run the upgrader from /admin/upgrade . You do need to bear in mind, that would not take account for items such as 3rd party plugins or applications, but it should do the trick
  9. Marc
    You could maybe achieve this by creating a custom button for your users to use. Just another thought for you.
  10. Marc
    Are you using anything like cloudflare there? It may be that this is blocking requests sent back to your site
  11. Marc
    Please could you update your access details on file. They appear to be incorrect at present. I can then take a look based on what you sent over
  12. Marc
    I have sent you the DNS entries that you will need for your site. Please let us know once you have added those, and we can get your domain added for you
  13. Marc
    Having taken a look at this, I just wanted to let you know this is something that would be addressed in a larger review of validation items
  14. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  15. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  16. Marc
    I have to admit, I would also put that in the realm of not being used as intended there. As you mention yourself, its intention is for view on different size screens rather than randomly resizing in different ways to see what breaks.
  17. Marc
    Please post all comments in the English language. We provide support only in English at the present time
  18. Marc
    Yes, it does indeed. I was looking at the values there, when its actually the days that are an issue. Please bear with me while I take a look, and will likely need to get this submitted as a bug
  19. Marc
    Is this only when you are using the block manager?
  20. Marc
    Please could you also screenshot the issue itself, as Im not sure where there is an issue here. From what you have said, it sounds to be correct
  21. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Marc
    I will forward this topic to our community support, as the items you want to change here refer to customisation, which is outside the scope of support. With regard the last item, there would be no way in which to remove those without setting rules to do so.
  23. Marc
    Yes, thats correct. By adding "BMW Club" as a secondary group to your account, you are saying "Dont show me those ads" as that is a group not selected
  24. Marc
    This is because "BMW Club" is not added there. The way it works is if 'any' group in there that is not selected is a group that user has, they will not see the add. This is so that you can create groups you can add to people to exclude ads showing
  25. Marc
    Could you screenshot what you have set up. I can then set it up this end and see whats going on there
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