Marc Stridgen

There is no way in which to do that at the present time, unfortunately. I have moved this ticket to our suggestions area so it may be considered at some point in the future

Hi Marc, yes indeed...seems like that helped! 🙂

You will find block cache settings in the AdminCP, System/Settings/Advanced Configuration under the 'Server Environment' tab and then look for Performance. You will see 'Cache sidebar, header and footer blocks' settings.
However, you cannot turn block settings off, but you can bring it down to 1 minute.

I received a good offer from PM, to hurry ... ha ha, now I understand why.😇

I lost 😞 I had under 15 minutes for Adlago to post in this topic.

Sorry to see you were having issues there. As a cloud customer, we are able to resolve that on  your behalf, and this has now been done for you. If you are seeing the same issue still, please clear your browser cache and test again. 

I  see from your ticket there it seems to have been an isolated incident and you have things rebuilt now. Of course if you see any issues like that in the future, please do let us know.

We are working on native translation in a future update 🙂

There is a difference:
If you're using the designer mode or IN_DEV, and you download a theme, you'll get a form with fields for the author name and authors homepage, while the download without IN_DEV or designer mode will just download the theme, which isn't a bug per se, but it's confusing, hence the internal suggestion to simplify this.

Just to confirm, your ticket has now been escalated to our developers for further investigation

It seems this is actually working as intended, however we understand how it's a little confusing having to reënter this. Therefore this has been brought up as an internal discussion, so thank you for letting us know.

It is indeed. Glad you like 🙂 

This is not something that is available at the present time, unfortunately. However an interesting idea, and I will move this over to our suggestions forum for you

Thank you for reporting, and I have added this to our internal tracker to be resolved.

Sorry to see you were having issues there. As a cloud customer, we are able to resolve that on  your behalf, and this has now been done for you. If you are seeing the same issue still, please clear your browser cache and test again. 

Thank you. I have added a report internally for this

Please be advised I have transferred this to a ticket so a technician can investigate what is happening here with your Cloud Community. Thanks for bringing this up 🙂 .

OK never mind, my smtp relay is actually screwing up my emails...
I disable it for the moment and will open a ticket with them. Sorry for the false issue...

On taking a look there, the most likely cause of any slowdown on any area of your site is that some of your tables are using  the MyISAM table engine. As mentioned in support area of your Admin CP, InnoDB database tables typically perform more efficiently and reliably than other database engines such as MyISAM on most modern hosts when configured correctly. It is strongly encouraged to ensure all of your database tables are using the InnoDB storage engine, and that your hosting provider has configured MySQL for InnoDB use.
Once that is done, test again to see if this has resolved the issue. Its very likely it will. If not, the next step would be to disable any 3rd party items you are running and test this without those items in play

I was a terrible skeptic (still am), but if this is how "tickets" are going to work moving forward, this is good.  🙂

This is not something that is available at the present time, unfortunately. However an interesting idea, and I will move this over to our suggestions forum for you

I also participate in a communal embrace. 

I'll be honest, the other day reading this thread I was really worried about the prices changes, lack of support, and wondering if I had made the right move from moving from Xenforo. But now that people have voiced their opinions and frustrations (myself included), it looks like things may be going on in the background with their support that we don't know about, and @Matt made some good changes already. I think we are going to be alight guys, now get in here for a group hug. ❤️
 

Well that's a good example @Sonya*! 
Kudos to @Marc Stridgen on that 10 minute response time! 🙂
Also saw @Mark H opened a ticket to track it within 30 minutes and stayed on top of the ticket all within an hour, nicely done!
I think if the future support works in that responsive and cohesive manner between IPS Staff and clients, it can work out well, however there will probably be a lot of duplication (which may be unavoidable anyway and likely the situation today with tickets). 

Glad you managed to find what was causing your issue there, and good luck with your theme updates