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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    There seems to be no community at the licensed URL you chose for the ticket here. Has your URL changed? Could you let me know the URL?
  2. Marc Stridgen
    I see this is a bug for which a fix has been submitted for review.
  3. Marc Stridgen
    Just a heads up to let you guys know this has now been resolved. Thank you for reporting the issue
  4. Marc Stridgen
    Just quick update to let you know that this has actually now had a fix applied and is awaiting developer review, so will be in a future release. Likely the next release
  5. Marc Stridgen
    Glad to see you have what you need there 🙂
  6. Marc Stridgen
    Ive actually just create a ticket on this for you, as I cant replicate any longer on the latest release
  7. Marc Stridgen
    Please go to Support in the top right of your admin CP, then click on clear cache. Once you have done that test again, and if its still an issue, try disabling all 3rd party items and testing this
  8. Marc Stridgen
    If it's a theme you have created for yourself, its likely changes in your globalTemplate which mean its not been updated to the latest. You would need to revert that template and reapply your changes, which would likely resolve the issue. If it's one downloaded that someone else has made however, I would advise contacting them as there may be a lot of change
  9. Marc Stridgen
    Thank you for your feedback. Of course this is a very new feature, and Im sure there will be things which we find could be better implemented as time goes on. I will get this passed on to our developers to see if we can have this worded a little differently.
  10. Marc Stridgen
    No problem at all. Glad you have what you need
  11. Marc Stridgen
    Glad you managed to get it sorted out in any case 🙂 Gotta love browser caching at times.
  12. Marc Stridgen
    I will move this over to community support, as there may well be other customers who can assist you with your customisation needs.
  13. Marc Stridgen
    Also as mentioned above, please check which pages you are clicking on the links on that area leading to an incorrect location, and let us know these pages. We can then take a look
  14. Marc Stridgen
    It will actually send it in smaller batches, but repeatedly and immediately until they are sent. So essentially, yes.
  15. Marc Stridgen
    Just to note, once you have done that, click elsewhere in the ACP to see the change
  16. Marc Stridgen
    Sorry, I should have stated email host there, but thats very helpful, thank you
  17. Marc Stridgen
    There is no quicker way to add them than going into the Admin CP. As with any other area of the software, setup items need to be created in the admin CP. The create menu is for your users, not for items you set up as a site.
  18. Marc Stridgen
    Hello, Please update your access details on file, including the Admin CP location. We can then take a look for you
  19. Marc Stridgen
    Unfortunately, if this is happening on non invision pages also, it seems this is an issue in your browser, rather than that of your invision community.
  20. Marc Stridgen
    What you are seeing there has actually been patched. You would need to apply that patch in your Admin CP under the support section to correct this. Alternatively, you could await 4.6.7 which will be going out shortly.
  21. Marc Stridgen
    As mentioned above, there are suggestions in for those already, but these are not something that we have at present
  22. Marc Stridgen
    If you have someone who is developing for you, then they could develop SSO for this purpose. There are developer guides in which you can find here https://invisioncommunity.com/developers/ However, if the software you are having created is created to use OAuth2, you can simply add this as a login handler on your site
  23. Marc Stridgen
    In the default, they show at the top of any forum when pinned, but not separated into their own box as mentioned. When you say "at the top of the page" could you explain what you mean? I ask as you mention you cannot see them until the subforum is open. That is correct as you cannot see any topic until you open the forum they are in. However thats with the exception of when viewing the site as a feed on the front end. Also, depending on your aim, you may be able to use a block. For example, I have seen on some sites, pinned topics have been put in a block on their sidebar using the topic feed. We cannot comment on the specific theme you are referring to there. For that you would need to contact the author
  24. Marc Stridgen
    Completely understand you being desperate for assistance there, but unfortunately the issues you are having there are with your mail services rather than with the software. As a self hosted customer, once the mail leaves our system, it would be for the mail system to deliver those messages. You have seen yourself, the email is getting sent. The most likely scenario there is that its getting caught in their spam, so it would be well worth getting that checked first of all. There are no access details on file for me to check, but also check to ensure the domain you are sending from has SPF and DKIM records in place. This can cause them to be returned by receiving email services. That again would be a hosting thing though, so if you need more assistance with that you would really need to contact them on this. Sorry we could not be of further assistance there
  25. Marc Stridgen
    Would you mind letting us know the solution to your issue there? Just as there may well be others with the same issue as yourself 🙂
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