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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    1 - You are checking the version 3 to version 4 section there, so you dont have that, as you arent on version 3. 2 - You should obtain an updated version of your language pack from the author, or update any changed translations yourself if you have manually translated. 3 - If this is needed, the upgrader will walk you through that process 4 - You are not upgrading from content to pages. As mentioned above, you are looking at version 3 to version 4. Thats not the process you are running. You are already on version 4 (you're on 4.3) 5 - This is not something that is available any longer. If you wish to use pages at root, you would move your site to root and set pages as the default application. You can see how to do this here https://invisioncommunity.com/4guides/getting-started/setting-your-default-application-r256/ 6 - You will need to check any 3rd party items you have on your site are compatible
  2. Marc Stridgen
    The custom titles which are no longer present within the software. These are only still there because of a 3rd party "enhance user info panel" plugin you are using Just a quick note also, you could do with switching your tables to INNODB there. This is likely one of the reasons for the lag on your site
  3. Marc Stridgen
    It sounds like you had the session detail at the end of the /admin/upgrade in the URL. This would be worth checking if you ever get that in the future. In any case, glad to see you managed to get that through.
  4. Marc Stridgen
    I have indeed seen your ticket and moved this to our sales team to take a look at for you, in order to see what we can offer
  5. Marc Stridgen
    I have split this into its own topic here, as it doesnt appear to be related to what was there previously. I would need more information as to what exactly you have set up? Are you using a subscirption, products or something else? Could you provide me with an example member on your site?
  6. Marc Stridgen
    No problem. If its not completed moving however, that is likely what is causing you issues
  7. Marc Stridgen
    Im not seeing any tickets from yourself there. Could you clarify the issue?
  8. Marc Stridgen
    There is no functionality for this at the present time. I can move your ticket to our suggestions forum for future consideration
  9. Marc Stridgen
    I would suggest still switching those on. It will cause some overhead, yes. However you are on a revolving circle there. If you dont switch on the diagnostics because of overhead to resolve an issue on performance, you will not resolve an issue with performance
  10. Marc Stridgen
    I mean add the links to where you have uploaded them
  11. Marc Stridgen
    Could you please confirm are your users getting this logging in, or are you getting it when you update the terms?
  12. Marc Stridgen
    Did you manage to replicate this @ahc ?
  13. Marc Stridgen
    On looking at the response from my colleague there, it seems those were actually valid notifications being received there
  14. Marc Stridgen
    Did you manage to resolve this once you sorted the bits on your easypost setup?
  15. Marc Stridgen
    I believe this has now been resolved. Please let us know if you are still having issues of course.
  16. Marc Stridgen
    Did you get anywhere with this?
  17. Marc Stridgen
    You would click on the prune button at the top once you have searched for those members. I would advise ensuring you backup before a mass action like this.
  18. Marc Stridgen
    When visiting the page on your site there, it actually states "server_off"
  19. Marc Stridgen
    You should not actually change the core files. If you wish to use your own error file, you can do this by adding a constants.php file, and pointing to a new error file. So you would add something like <?php define('ERROR_PAGE','newerrorpage.php');
  20. Marc Stridgen
    Hello, Your site is licensed at one location. Your site is installed at root. The /forums/ part is just part of your site
  21. Marc Stridgen
    I have created a ticket for you on this so that we can take a closer look for you.
  22. Marc Stridgen
    Just a heads up to let you know we agree, and this has been amended for a future release
  23. Marc Stridgen
    Please could you update your access details on file, including adding your site admin CP in the location provided. We can then get that looked into
  24. Marc Stridgen
    Not a problem. Glad we found the issue there
  25. Marc Stridgen
    No problem at all 🙂
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