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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    Thank you. I have created a ticket on this one also. Hopefully we can get to the bottom of what is causing this issue for both of you.
  2. Marc Stridgen
    Please go to Support in the top right of your admin CP. Under the version in the top right box you will see a link to download optional patches
  3. Marc Stridgen
    Please could you provide me with another user this is happening on so I can test that also? I cannot seem to replicate this at all, even on your site with the user you previously gave as an example
  4. Marc Stridgen
    What was the issue in the end? Always handy to know in case others have the same problem
  5. Marc Stridgen
    Before anything else, please go to the same area mentioned by my colleague above and click on clear cache. I have seen this happen previously when cache has not correctly written
  6. Marc Stridgen
    Ouch. Hope you get yourself healed up ok. Let us know once you are ready
  7. Marc Stridgen
    There is no way to convert them to products as I mentioned above
  8. Marc Stridgen
    Please could you zip the video so I can see what you are doing there?
  9. Marc Stridgen
    This sounds like a a caching related issue here. Are you using any external caching at all?
  10. Marc Stridgen
    It seems then that you may have updates after that patch was released. In which case it would already be on your system
  11. Marc Stridgen
    Sorry, its not clear on what you are trying to do here. This question is what Im not sure about You cannot move a subscription to a product if that is what you are asking there, and even if you could Im not sure what it is you would expect that would achieve. Are all these subscribers in a specific group also?
  12. Marc Stridgen
    How it is you have ended up with emails like that on the system there, as they dont actually appear to be valid email addresses? There is no way in which you would be able to update en-masse only certain members. You can only really disable it for everyone by making it no by default, then clicking to reset all members to default preferences
  13. Marc Stridgen
    If you go to your Admin Cp and select support in the top right, this will take you to the support section for your system. You will then see "Optional patch available" under the version number on the top right box
  14. Marc Stridgen
    Understandable there, however as it disappeared when you moved server, it does seem it was the email provider rather than the software there.
  15. Marc Stridgen
    You responded to the ticket with those same details you just posted. You need to respond to that email again. You are providing there details on your account here. What I need is to know the name of your account on your own site. At present, we have no information about what account you cannot access
  16. Marc Stridgen
    I have deleted your last message, as you posted all your account details, including your license key. Please respond to the ticket there
  17. Marc Stridgen
    I have created a ticket for you on this so we can take a look
  18. Marc Stridgen
    Sorry, have you attempted to actually sign in with your email and password, rather than username? Im not referring to resetting there
  19. Marc Stridgen
    You would simply sign in with email instead and the same password there
  20. Marc Stridgen
    There will have been changes between those versions, yes
  21. Marc Stridgen
    This was resolved in 4.6.8
  22. Marc Stridgen
    Sorry, Im not sure what you mean. You mean it's the browser that is using German, and not your invision platform?
  23. Marc Stridgen
    If the issue is not present when using sendgrid, then it seems as in the case of the other user here, your mailing server is actually causing the issue
  24. Marc Stridgen
    Even in your case, this can only be coincidental that something is causing an issue on both licensing and sign offline issues. One is not connected to the other. The licensing is not connected to the site being online in any way at all in code
  25. Marc Stridgen
    If it does, you need to leave it in place and submit a ticket. As mentioned above, the licensing does not in any way affect your site being online. So it showing unlicensed at the time is completely unrelated.
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