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Marc

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Everything posted by Marc

  1. Marc
    This is something we may well do at some point, however there are no others available in that manner at present
  2. Marc
    Some items we may apply. However it will depend on what they contain and what is involved in correcting the problem.
  3. Marc
    Please check in the support area of your admin CP and check for any patches available. I suspect you havent applied all patches. This is not an issue with your plan
  4. Marc
    There is no way in which to change the timezone, and there is only one UTC. This would be outside the scope of support. I have moved this to our development forum for you
  5. Marc
    Sorry, I'm a little confused by your ticket there. You dont appear to be on a plan which would disallow custom plugins. Nor are you on a plan which is currently forced to change.
  6. Marc
    Sorry, its actually UTC. As Daniel mentioned however, it would be helpful to know what issue it is you are having.
  7. Marc
    We would need full access in order to be able to investigate what is going on there. So either ftp or sftp would need to be present
  8. Marc
    There is no way in which to stop a user from removing their reaction should they wish to do so, if they are allowed to use the reaction system. Feel free to post this within our suggestions area if you wish to see this as an addition in the future
  9. Marc
    I would be the time based on your server. There is no way in which you can set it to use another timezone
  10. Marc
    You would need to contact your ad provider on this. We do not control the ads you have placed there. It looks like you very likely have dynamic ads set on google, so they will place them wherever they deem to be best placed on your site
  11. Marc
    Thank you for letting us know, and glad you found a solution to the issue
  12. Marc
    You need to change to https using the instructions provided here. However I suspect the problem here is that you simply havent changed the URL in your conf_global.php file
  13. Marc
    We would not provide guides for how to set up server related tasks. You would generally run the task under the same account which is being used for your account on the server
  14. Marc
    Could you let me know which you are trying to resend? I can then take a look at that for you
  15. Marc
    Of course, please do get in touch if you wish to discuss hosting your site on the invision platform. It would save you ever needing to think about the hosting side of things for a start
  16. Marc
    Happens to us all 😄
  17. Marc
    We are unable to share items such as these from our main page at the present time, unfortunately. We have a lot of custom items written on top of these which means they are not readily shareable.
  18. Marc
    Sorry, Im not sure what the further question is on this. Please could you clarify? You asked there why you are not getting results and stated you have rest the back which tells you they are in progress.
  19. Marc
    While I completely agree, and that is correct, we're talking a little cross purposes here. The issues in this instance are in that the software is being upgraded from 3.1 to tha latest release. As its over a decade old, you have things which have changed in the meantime such as PHP versions that are no longer supported even by PHP. Thats just one example but there are many more. If on 4.1.1 as in your example and was upgrading to 4.1.2, if there is an issue we would simply send it to a ticket and our developers would resolve.
  20. Marc
    Please let us know the outcome of that conversation. There may well be others who have had similar issues with them, of course.
  21. Marc
    It does really need to be noted here, your issues arent caused by doing an upgrade. Your issues are caused because you havent been doing upgrades. Once you manage to get to 4.x, I would advise you ensure you stay up to date
  22. Marc
    I have created a ticket for you. Bear in mind it may take a while for a response, as this will need to be reviewed to see if there is anything we can offer here. The reality is its outside of support. Bear in mind also, its very likely the upgrade would need to be done again, as the data there is broken.
  23. Marc
    The error is that it did not convert the data properly. Which will actually be an issue with the data prior to conversion. As I mention, if you want me to create a ticket for discussion for you, I can certainly do that
  24. Marc
    Your data however has not been successfully upgraded. That is an upgrade issue
  25. Marc
    You would need to add those in separate topics. However as mentioned, we cannot assist with upgrade from 3.1. I can create a ticket for you if you would like to discuss your options on that? What I meant with the above, is what concerns you about support here? Nothing you have mentioned there cannot be posted here in the same manner as you would post in an email
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