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Stuart Silvester

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Everything posted by Stuart Silvester

  1. Stuart Silvester
    After October you'll need to get any updates from the author, we're not going to be allowing files to be downloaded directly, that isn't part of the agreement we have with authors. There will be a means to 'prove' your existing ownership to them on their own sites so you can continue to receive updates and renew the purchase (if required)
  2. Stuart Silvester
    Nothing in that regard has changed yet, the only material change is that you can no longer renew any purchases. Anything you've purchased and is still active is still available.
  3. Stuart Silvester
    Hi Mike, The release of the fix was mentioned in our release notes for 4.7.3 - Fixed an issue preventing upgrades from really old versions. Ultimately, upgrading from old versions is going to get less and less stable as technology goes forward. We do fix issues that come up when we're informed about them but we no longer test upgrades from such old (released almost 9 years ago!) versions of the software.
  4. Stuart Silvester
    This won't be a problem in .13. There can be a bit of slowness if there's a delay connecting with a back-end service. We've adjusted the timeout so this won't cause big delays.
  5. Stuart Silvester
    We use jQuery 3.7.0 in the 4.7.12. It looks like you've got a custom widget/block including another version of jQuery (3.3.1).
  6. Stuart Silvester
    They say they've retired the test because it's old - https://www.validbot.com/tests/102/safari-pinned-tab-icon.html Outside of that, we don't currently support SVG for favicons. Not all browsers (mainly Safari) support this.
  7. Stuart Silvester
    mask-icon is a Safari specific thing, It was originally for those MacBook Pro's that had the touch bar so they could show a single color icon. I believe Safari may use it for other things. https://developer.apple.com/library/archive/documentation/AppleApplications/Reference/SafariWebContent/pinnedTabs/pinnedTabs.html https://en.wikipedia.org/wiki/Favicon#How_to_use
  8. Stuart Silvester
    Click check again on your license, I have just manually fixed it for both of you whilst we work on a fix.
  9. Stuart Silvester
    Please go ahead and click 'check again' if you have a banner about the license expiry, or go to the license page in the AdminCP and click check again. Then you should be all set.
  10. Stuart Silvester
    The date format depends on the locale of the language pack you're using. If the date format is wrong, you're most likely using the wrong locale. (en_US vs en_GB for example).
  11. Stuart Silvester
    This isn't using proper backticks. You can remove this line
  12. Stuart Silvester
    The error suggests you're missing files, see @Jim Ms advice above.
  13. Stuart Silvester
    It only happens if you have DEBUG_TEMPLATES enabled (because it bypasses the deprecation suppression in Whoops), but we'll get this fixed
  14. Stuart Silvester
    Yes and no, loading="lazy" cannot work for background-images for example, which is something we use it for currently. We won't be making any changes for this in v4.
  15. Stuart Silvester
    Images typically have sizes hard oded in the post for lazy load purposes so changing the size of the image would make your previously uploaded thumbnails blurry
  16. Stuart Silvester
    Cloudflare is caching your page with "ipsJS_none" CSS class on the body, it's likely that the cookie isn't being passed through when the initial page is cached. This means the CSS won't hide the bar on the initial load (due to how it's designed) and after the JS loads it goes ahead and hides that (although the page has been told that JS isn't supported).
  17. Stuart Silvester
    This was a resource intensive function, changing how this worked gave a significant performance improvement for all customers, like a really impactful performance improvement.
  18. Stuart Silvester
    Trending content uses more signals than simply just how many replies it has (that wouldn't really be trending content then)
  19. Stuart Silvester
    Click the link through to the PayPal Subscription and see what the status of that is, you can also look it up in PayPal to see if they have any further information about why it failed. It does happen where payments cannot be collected, PayPal will only try so many times to capture a payment (defined by the 'Automatically Suspend Subscriptions' setting in the gateway).
  20. Stuart Silvester
    Yes it's completely possible for PayPal to be late collecting a payment. I believe we allow up to 10 days for PayPal to let us know. PayPal subscriptions work differently to other recurring payment methods, PayPal is in charge of collecting the payment according to their schedule, we cannot ask them to "charge today".
  21. Stuart Silvester
    You're using PayPal subscriptions, the invoice will be created when PayPal charges the customer.
  22. Stuart Silvester
    Yes, `3` means they've been excluded from archiving. Most likely because they've been archived before then unarchived.
  23. Stuart Silvester
    The log suggests the image was an empty file
  24. Stuart Silvester
    It might be related to https://github.com/ckeditor/ckeditor4/issues/5369 but it's pretty safe to say this won't be fixed. CKEditor 4 isn't going to receive any further updates.
  25. Stuart Silvester
    No, you can use the built-in tools to identify differences between your customised templates and the default
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