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Charles

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Everything posted by Charles

  1. Charles
    This is not something we can help you with in public on our community 🙂 Please submit a support ticket if you have email support, or use contact us form on our site to contact accounts and billing help.
  2. Charles
    This means that our software will prompt you to manually run some update queries once you get to that step in the upgrade process. You could do it via phpMyadmin or similar. The big thing to keep in mind here is that, depending on your server setup, this could take a long time or cause unforeseen problems. It’s important to be able to manage your server if you are self-hosted.
  3. Charles
    As our new achievements system matures and grows, we do plan to rework the leaderboard to better integrate the features.
  4. Charles
    As a follow up: a reason for a content item being put on approval hold will be included in a near-future release.
  5. Charles
    If it’s red then you’re ignoring security updates. All the more reason we do not allow it to be permanently dismissed.
  6. Charles
    Yes I understand confusion but we weren’t in a rush as there’s no real impact to anyone on the platform. Of course new plan purchases are different.
  7. Charles
    Email support is just normal email like you would send anyone else. They are not “tickets” (though sometimes that word is used) they are just email conversations. Your history is in your email client or provider just as it is with the rest of your emails. If you are unsure on the status of an email conversation you have going with us, just reply and ask for an update. You can attach files to an email reply you send us just like any other email you send.
  8. Charles
    We have not yet sent an email to clients on our platform as nothing really changed for them. We will send something soon to clarify but in the mean time your old plan stays the same.
  9. Charles
    We already opened a ticket so we can escalate this as it’s an odd one 🙂
  10. Charles
    I lost 😞 I had under 15 minutes for Adlago to post in this topic.
  11. Charles
    In that case, I am my own best friend.
  12. Charles
    Ahhhh I bet our internal engine turns: https://www.celiac.com/, into https://www.celiac.com/ Since having a "," in the URL is not expected behavior. This means our caching engine would see them both as the same thing.
  13. Charles
    Next time you see that come up, open dev tools in your browser and copy/paste all the response headers here. I wonder if there's a bug somewhere causing guest page caches to cache the banned page. Obviously I am just guessing now. One of our staff who has a clue will probably chime in 🙂
  14. Charles
    Yes, you need both. Browsers have bookmarks. Much like cookie-consent banners, things like this are best left to your browser. Every topic is that 🙂
  15. Charles
    I only follow topics of interest and set my phone's email app to alert me to those follow emails based on a subject filter.
  16. Charles
    My assumption would be is that your CDN is caching the output of a banned error page. Invision Community outputs "no cache" headers for those messages to prevent this from happening but you would want to be sure your CDN is honoring those.
  17. Charles
    Soooooo in reviewing your feedback I discovered that I had broken submitting email requests via the Client Area for some clients 😞 I can see why you would be upset about the setup because you were not getting confirmations properly. If you could try submitting a request again, it should work now and you will also get confirmation emails.
  18. Charles
    We are working on native translation in a future update 🙂
  19. Charles
    I usually feel the editor is beneath me and then I’m like no don’t be editorlitist.
  20. Charles
    I also participate in a communal embrace.
  21. Charles
    Thanks for noting and saying do. The team has been making a real effort and glad you see it!
  22. Charles
    Good point ... I will make a note to be sure you get a confirmation when we create a ticket on your behalf.
  23. Charles
    For those of you who have accounting back office overhead (I get it!) I would say just do an account credit pre-pay equivalent to a year and then you're good to go.
  24. Charles
    It looks like you have more than one community. Can you let us know which package ID you are referring to so we can lookup your URL?
  25. Charles
    Looks like this topic was just moved into this forum a few minutes ago. Someone smarter than me will reply soon I'm sure 🙂
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