Charles

You can click support on your purchase page or just email us.

This was sort of the point I was making above 🙂 If you don't know how to install it and your host also does not know how to install it then you probably do not need something like Redis. It's an advanced system. Honestly the same thing can be said of anything. Our software requires PHP, MySQL, and so on. If you or your host were not able to set those up then you could not use our software. In this case you cannot use Redis because you do not have the technical requirements to both install and operate it.

This is one of those cases where you need to be sure you are aware of what you are doing when you are self-hosting. I do not believe our software should be in the business of helping you run your server. You should have the technical know how to check your S3 bucket size and your own server's disk space before starting a file storage move. Keeping track of server disk space or S3 bucket size is not really up to our software - that is the job of the system administrator.

Your support account should be fixed now. Sorry about that!

A basic query like COUNT(*) should be almost instant. If it's not then you should probably look at your server to see what is wrong. We host sites with tens of millions of posts without issue.

This only happens if your server is having problems processing an upgrade action in a reasonable amount of time. If it happens, you can always exit your browser and restart the upgrader. It will remember where it left off and try the proper way again.

I don't think it's our responsibility to teach people how to install other software. Redis itself has documentation. If you are not able to install and configure Redis then you should not really be using it.

That would require us to query the member database on every page load perhaps dozens of times. It would be quite a performance impact.

Yes, that's something we have considered. It's just an intensive operation to do a search and replace across a database. Imagine a site with millions of posts. It's something we want to do but just need to work on the engineering side of it.

This is a rare problem that we have heard reported before. I say rare because using real, full names as display names is not that common but does come up. Like I use just my first name and there are a lot of people named Charles in the world so I would not consider it PII for the purposes of GDPR. Unfortunately we do not yet have a good solution as "quoted content" is almost the same as someone copy/pasting the post into their own editor and replying with it. The only real way to address this is a full database search and replace which is, as you might expect, intensive. It is also prone to errors as let's say someone's name on your community if John Doe. We remove all quoted post references but then elsewhere someone was talking about John Doe in their own post. That's not PII as it's not attributed to the user but would get replaced and break a conversation.

I’m not sure where you heard this but we do not have plans to discontinue custom buttons.

We are fixing the issue with how this is implemented for Cloud sites in our next release.

For such a thing you can use the Follow system but choose not to notify you of activity or you can use your browser's built-in bookmark feature.

Aren't people who use IE11 used to most of the Internet not working correctly? I mean it's not like it's just us who have said no more to 2003 😉 Or maybe they don't realize most things either do not work right or are otherwise not 100% on IE11? Either way: we are moving forward not looking back and it's not really our responsibility to "warn" people that they are out of date.

4.5 supports browser-side image resizing.

THAT MADE ME LOL?!

What your "expert" misses is that our platform is designed for conversation. Social media is designed for you to post some thought, someone leaves a comment, and never looks at it again. Look at this very topic: it was posted in 2018 and now you are bringing it back to life. That does not happen on social media. That is fine for social media as that is the point. It's not the point of a platform like we make and the fact that we are not trying to do that is a huge selling point to our clients.

I personally do not like dark mode. I actually find it harder to read.

If you still use BBCode you're on your own 😉

Yes, point #2 is valid but I guess I have never actually seen a case where what I typed was not WYSIWYG.

I am just curious: since the editor is WYSIWYG what is your use case for preview? It's something I never did "get" personally 🙂

That error means our firewall is blocking your IP. It's a temporary block and can be caused by connection floods or high error rates from your IP.