bosss Posted August 29, 2022 Share Posted August 29, 2022 Run support in admincp just load ..load see attach image Link to comment Share on other sites More sharing options...
Mark H Posted August 29, 2022 Share Posted August 29, 2022 You may have visited that page just as we were releasing the beta. Please empty your browser cache, then revisit the Support page again. I just tried this on my own cloud package and it worked without issue. Senior2323 1 Link to comment Share on other sites More sharing options...
bosss Posted August 29, 2022 Author Share Posted August 29, 2022 18 minutes ago, Mark H said: You may have visited that page just as we were releasing the beta. Please empty your browser cache, then revisit the Support page again. I just tried this on my own cloud package and it worked without issue. No lucky - same loading .... Link to comment Share on other sites More sharing options...
Mark H Posted August 29, 2022 Share Posted August 29, 2022 My apologies, I misread your account; you're self-hosted, not cloud. I'm also seeing that behavior. But that error indicates your server is not allowing the software to communicate with our servers for the update check. What's puzzling is that the license key check does work, I just did a "refresh" without error. It's possible that mod security (modsec) is in use and one of its rules blocking the connection. Is your server using Mod Security, or other security software? In any case, you would need to check with your host and ask them to check why the connection cannot be made. Senior2323 1 Link to comment Share on other sites More sharing options...
bosss Posted August 29, 2022 Author Share Posted August 29, 2022 1 hour ago, Mark H said: My apologies, I misread your account; you're self-hosted, not cloud. I'm also seeing that behavior. But that error indicates your server is not allowing the software to communicate with our servers for the update check. What's puzzling is that the license key check does work, I just did a "refresh" without error. It's possible that mod security (modsec) is in use and one of its rules blocking the connection. Is your server using Mod Security, or other security software? In any case, you would need to check with your host and ask them to check why the connection cannot be made. Mod Security is disable - never had those issues 4.7.2 Beta 1 and all before - no problems tu run support tools in admin cp! Link to comment Share on other sites More sharing options...
Mark H Posted August 29, 2022 Share Posted August 29, 2022 Was it disabled previously? Or did you just disable it, and the widget loads correctly now? Senior2323 1 Link to comment Share on other sites More sharing options...
bosss Posted August 29, 2022 Author Share Posted August 29, 2022 2 minutes ago, Mark H said: Was it disabled previously? Or did you just disable it, and the widget loads correctly now? That was disabled time ago .... see here Just loading..loading - please just see on my admin cp - you have access and see please Link to comment Share on other sites More sharing options...
bosss Posted August 29, 2022 Author Share Posted August 29, 2022 (edited) An app contains a hook that extends \IPS\nexus\extensions\nexus\Item\Donation but it's associated file /home/oldlndse/public_html/applications/nexus/extensions/nexus/Item/Donation/Donation.php could not be found. Never used nexus The URL of page the error occurred on was https://www.oldlibar.website/admin/?app=core&module=support&controller=support&do=getBlock&block=version&csrfKey=872dccf15914e5690e88557e06c8c2bc Edited August 29, 2022 by bosss Link to comment Share on other sites More sharing options...
abobader Posted August 30, 2022 Share Posted August 30, 2022 (edited) Same issue here regarding the: Also since I update to 4.7.2 beta 1, I have error about gallery/downloads (that I do not have these apps) Edited August 30, 2022 by abobader bosss and SeNioR- 2 Link to comment Share on other sites More sharing options...
abobader Posted August 30, 2022 Share Posted August 30, 2022 Sorry I forgot to say this on my test site, not my live site (live site still on 4.6.*). Link to comment Share on other sites More sharing options...
Jim M Posted August 30, 2022 Share Posted August 30, 2022 13 hours ago, bosss said: An app contains a hook that extends \IPS\nexus\extensions\nexus\Item\Donation but it's associated file /home/oldlndse/public_html/applications/nexus/extensions/nexus/Item/Donation/Donation.php could not be found. Never used nexus The URL of page the error occurred on was https://www.oldlibar.website/admin/?app=core&module=support&controller=support&do=getBlock&block=version&csrfKey=872dccf15914e5690e88557e06c8c2bc Unfortunately, after disabling all your third party applications/plugins, it loads without error so one of them is creating an invalid call here. You will want to disable them then re-enable one-by-one to find the culprit then work with them to resolve the issue. 9 hours ago, abobader said: Same issue here regarding the: Also since I update to 4.7.2 beta 1, I have error about gallery/downloads (that I do not have these apps) Just now, Jim M said: Unfortunately, after disabling all your third party applications/plugins, it loads without error so one of them is creating an invalid call here. You will want to disable them then re-enable one-by-one to find the culprit then work with them to resolve the issue. Are you able to try this as well, @abobader? Link to comment Share on other sites More sharing options...
Richard Arch Posted August 30, 2022 Share Posted August 30, 2022 27 minutes ago, Jim M said: Unfortunately, after disabling all your third party applications/plugins, it loads without error so one of them is creating an invalid call here. You will want to disable them then re-enable one-by-one to find the culprit then work with them to resolve the issue. Hi Jim I too have the same issue after updating my test site to v4.7.2 beta 2. Yes, disabling all 3rd party applications has solved the Invision Community spinning graphic but its all 6 of the applications that I have added. Surely, they all cant have an issue, as they are all v4.7.1 compatible too. Link to comment Share on other sites More sharing options...
Richard Arch Posted August 30, 2022 Share Posted August 30, 2022 I should have added for clarity that enabling any 1 of 6 applications breaks it. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 30, 2022 Share Posted August 30, 2022 Have you checked this with the authors of those applications? Link to comment Share on other sites More sharing options...
Richard Arch Posted August 30, 2022 Share Posted August 30, 2022 8 minutes ago, Marc Stridgen said: Have you checked this with the authors of those applications? No, but I will alert them. They are all from the same (popular) author, I'm sure they will carryout their own checks given time. This is after all beta release, it will be interesting what @bosss and @abobader (and others) find with their 3rd party applications. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 30, 2022 Share Posted August 30, 2022 Please do let us know the outcome Link to comment Share on other sites More sharing options...
Nathan Explosion Posted August 30, 2022 Share Posted August 30, 2022 @Marc Stridgen - nothing is being logged in the system logs when this issue occurs while 3rd party apps are enabled (other than the preq_quote issue that is logged anyway). Not much there for people to go on as to the cause... Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 30, 2022 Share Posted August 30, 2022 are these only applications from one specific author? I feel we need to narrow that down first of all Link to comment Share on other sites More sharing options...
Nathan Explosion Posted August 30, 2022 Share Posted August 30, 2022 In the front-end, there is a HTTP 500 error coming back with a "Something went wrong, please try again" response. Off to dig into the back-end logs... SeNioR- 1 Link to comment Share on other sites More sharing options...
abobader Posted August 30, 2022 Share Posted August 30, 2022 Hi @Jim M Yes, disable all apps/plugins solve the issue, but as I just enable back any of them, problem back again as reported by @Richard Arch Also notice repeated error log about gallery and download that I do not have. 9AE2762E-3936-4E02-ABA2-9DF43658418F.SNAG Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 30, 2022 Share Posted August 30, 2022 3 minutes ago, abobader said: Hi @Jim M Yes, disable all apps/plugins solve the issue, but as I just enable back any of them, problem back again as reported by @Richard Arch Also notice repeated error log about gallery and download that I do not have. 9AE2762E-3936-4E02-ABA2-9DF43658418F.SNAG 288.02 kB · 0 downloads Please ensure your access details are up to date, and we can then take a look at the error logs. Not sure what is in your screenshot there as you appear to have attached the snag file, rather than the image Link to comment Share on other sites More sharing options...
abobader Posted August 30, 2022 Share Posted August 30, 2022 6 minutes ago, Marc Stridgen said: are these only applications from one specific author? I feel we need to narrow that down first of all Hi Marc, They are from different authors, same issue as when I enable one as testing. 1 minute ago, Marc Stridgen said: Please ensure your access details are up to date, and we can then take a look at the error logs. Access details are fine and ok, you can try Jim to access the test site as any time you like. Sorry I meant Marc, sorry buddy 🙂 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 30, 2022 Share Posted August 30, 2022 I have just spoken to one of my colleagues here, and we have resolved this issue for the next upcoming beta 🙂 abobader 1 Link to comment Share on other sites More sharing options...
Richard Arch Posted August 30, 2022 Share Posted August 30, 2022 2 minutes ago, Marc Stridgen said: we have resolved this issue for the next upcoming beta 🙂 Nice one. Now there is no need to point a suspicious finger at a developer 😃 Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Nathan Explosion Posted August 30, 2022 Share Posted August 30, 2022 Yay - us 3rd party developers can now get out from under the bus we were being thrown under... 😄 15 hours ago, bosss said: An app contains a hook that extends \IPS\nexus\extensions\nexus\Item\Donation but it's associated file /home/oldlndse/public_html/applications/nexus/extensions/nexus/Item/Donation/Donation.php could not be found. Never used nexus The URL of page the error occurred on was https://www.oldlibar.website/admin/?app=core&module=support&controller=support&do=getBlock&block=version&csrfKey=872dccf15914e5690e88557e06c8c2bc BTW - if you have Chatbox installed then this is probably related to it having a hook in to the Donation functionality in Nexus: "Donation": { "type": "C", "class": "\\IPS\\nexus\\extensions\\nexus\\Item\\Donation" }, Link to comment Share on other sites More sharing options...
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