Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 5 replies
- 365 views
Hello, Just updated to the most current version of IPB, I was already on 4 to begin with. Whenever I try to save a usergroup I am getting this error - "Please select a value that is no less than 1". I have tried making new groups and using different computers, the problem remains. Any ideas? Thank you in advance!
Last reply by Darkgrim, -
- 3 replies
- 322 views
I'm wanting to check if a database field is empty within a template. In this case, it's using a YouTube URL and if it is in an article, I want to change how an article is displayed. I've tried the following but unsure the correct syntax in the templates. {{if (!empty($record->customFieldDisplayByKey('youtube-feature', 'raw')|raw)) }} <iframe id="ytplayer" type="text/html" width="640" height="390" src="{$record->customFieldDisplayByKey('youtube-feature', 'raw')|raw}" frameborder="0"/> {{endif}} {{if count( {$record->customFieldDisplayByKey('youtube-feature', 'raw')|raw} )}} <iframe id="ytplaye…
Last reply by MeekelTM, -
- 3 replies
- 326 views
Users trying to save a reply to content, system says 'saving', but then refreshes the page. Happens on occasion with not allowing new content to be saved. Which means that a post tha tmight have taken a few hours to design, is lost. (Yes, I am now saving all posts prior to hitting submit). Anyone see anything like this, any work arounds?
Last reply by broni, -
- 1 reply
- 391 views
Small question. In the ACP when I have the default IPB skin active all is ok as far as icon images go... But when I do this, and change to BlueBoh theme as can be seen in the following image... It works fine in the main site as the theme is going active when I hit Save but this is what happens in the ACP...... This has affected all pages in the ACP and not restriced to Themes... Any thoughts and solutions would be appreciated. Thanks.
Last reply by Cascadia, -
- 2 followers
- 15 replies
- 436 views
Hi I added a custom link in general configuration which was working quite nicely and used to look like this http://www.outdoormuckers.co.uk/forum/2-first-steps/ Now all of a sudden it looks like this http://www.outdoormuckers.co.uk/forum/forums/forum/2-first-steps/ Therre was a very strange hiccup and I ran the support to fix errors because the menu links changed for some wierd reason after I added a temporary test logo image Any ideas what is happening please? Thanks if you can help
Last reply by Joel R, -
Pages
by Phil Lilley- 1 follower
- 5 replies
- 327 views
Just upgraded from 3 to 4 last night. Working through minor issues. Pages loads looking like this. Is there a setting I'm missing? Similar look in Media. Same view no matter where I go in Pages.
Last reply by Carl Maltby, -
- 1 follower
- 4 replies
- 322 views
I have purchased the Downloads App and am simply stunned that it does not include something as rudimentary as password protecting specific downloads/files. Caveat Emptor and all that. Since IPB has a no refunds policy in place, we need to figure out a way if we can somehow use it and make it work for us. The nature of our site has a clients area, but only certain people have purchased certain products. Our choice is to either create a usergroup / permissions for every download file we offer and then edit each member to assign permissions for that download. Obviously that would be pure nonsense to do it that way. Alternatively, we can add a Password field and issue passwor…
Last reply by Zapusto, -
- 1 reply
- 244 views
this been driving me crazy for the past week, Ive been trying to swap the background placeholder for the header with a widgetContainer i want to place a plugin i have to replace the background color/image while keeping the menu's overlaid on top (ive tried everything; i cant get it to show behind everything; it remains stacked) any ideas?
Last reply by Lukeroge, -
- 0 replies
- 233 views
Something cool that I noticed on 4.X. If you're in the ACP > Customization > Toolbars and click on an icon: A new page will open up and give access options:
Last reply by jackflash, -
- 1 follower
- 1 reply
- 241 views
This is embarrassing but I can't seem to find where to control what payment methods are available to the Commerce donations widget. Checkout offers every payment I have active (which includes *a lot* of manual methods that are used by various projects. I'd like to use Paypal and Stripe and perhaps one manual method. Where do I configure that?
Last reply by bradl, -
- 2 replies
- 308 views
It appears that the rules I had in place previously with 3.4.8 regarding search engine indexing have been removed or overwritten. I have forums that I do not want crawled or indexed as they're "Off Topic" chit-chat sort of threads and not meant to be indexed by Google. I'm not seeing where I can disable this in the backend, and forget how this was achieved in 3.4.X since it was done years ago. Any help?
Last reply by vpsBoard, -
- 0 replies
- 238 views
Does the IPS api have function(s) to test for what forum is being displayed? Or what category Or if it’s on the main page? Example ( pseudo code): If (is_forum(x)) { Put this html code out; } else { Put this html code out; } Same idea applies to all. I would then put this into template and use. Thanks in advance for any help
Last reply by PacmanDo, -
- 11 replies
- 433 views
Hello, i have problem after upgrade: http://scr.hu/0j7u/y86kh Can someone help me? Thx
Last reply by recifbox, -
- 5 replies
- 309 views
Is there a way to do it ? I can't see the option in this forum either.
Last reply by thomasdw, -
- 3 replies
- 302 views
I've upgraded my ip.chat to 50users, its paid by card. But there is still a limit on 5 users?
Last reply by Mark H, -
- 1 reply
- 405 views
Hey, I was editing some things on my site today, using version 3.4.8 and I've made something go wrong. I was editing the default group that is assigned in the conf_global.php file and now it seems that anyone who is not an administrator recieves the following error: Visiting the site url yields this notice and although I can still sign in with my administrator account, clicking register also gives this notice. Any idea what I may have done wrong or how I could go about fixing this? As of now no new users can register and no guests are able to view the site. Cheers Sorry, you don't have permission for that! [#1000]You are not allowed to visit this community. Need Help? C…
Last reply by dj_yolobear, -
Strange error after updating from 3.4.8 to 4.0.11. Example: https://vpsboard.com/topic/2463-list-of-community-links/ this thread I created in 2013. The links 'should' work, but you'll see they only reload the page / link to the page that they're displayed on. This also goes for member signatures... Every member who had a signature with a URL in it going to their own website or elsewhere is now broken. When the URL is clicked, it only refreshed the page that the signature is displayed in. Anyone else encounter this? It's going to be a massive pain to correct this one by one manually as there are too many members, and it's a burden on them if they have to update their si…
Last reply by vpsBoard, -
- 1 follower
- 5 replies
- 285 views
I am hoping to upgrade to 4 soon. Once my new theme is completed I want to make the leap over to 4. I've been testing/learning about 4 on a dev site for several weeks now. Aside from a full backup, what other things should I do prior to upgrading? Any gotchas I should look out for? What about mods/apps? Any issues there? Thanks for any feedback you can provide!
Last reply by denis faucher, -
- 1 follower
- 8 replies
- 490 views
Hi there, I have just upgraded to 4.0.12 and all my forum's javascript is dead. This supposes that no one can post anything, neither interact with the forum. It seems that the forum is not locating "root_library" JS. Here an example: http://www.fmsite.net/foro/forums/ Any help here? Kind regards, Ibai
Last reply by Ibai, -
- 1 follower
- 0 replies
- 235 views
Is anyone here paying attention to advertisement counter in IPS4 backend -> system -> advertisement? It's counter is running fast for global header and global footer placement. I am running google ads and its number is not matching nor even close by 10 times with google adsense counter. Is there is any bug on this or some config issue that I don't know.....!
Last reply by Gauravk, -
- 3 followers
- 13 replies
- 387 views
Hello, I'm looking for a totally layout-similar solution to the Last Topics widget. I know that I can use a customized post feed, however the layout does show the message, and I would like to just keep it simple showing just the subject, and last reply info, just like topics are being shown in "Last Topics" widget. Any ideas how to achieve this? Thanks!
Last reply by ABGenc, -
- 2 replies
- 379 views
hello How can I delete a database of my site Gerard
Last reply by gerard001, -
- 0 replies
- 264 views
I created a small javascript scriped that i want to run once the user hit the main page. Where do i add this code (the index.php does not seem to be the right way).
Last reply by Aerosoft, -
- 5 replies
- 509 views
i have recently upgraded and begin to push online module from 4.0 converted ... at a moment of time i get this: how i can dig the error ? the only thing i get in my dashboard is : when i check manually i get this : anny idea ?
Last reply by recifbox, -
- 8 replies
- 353 views
My cache is totally wonky, and I am wondering if the post install CHMOD values given to me were wrong. You see my IPS download was missing install directions and support gave me this list:. They mentioned no recursives either. When I say wonky, they just don't seem to be updating when they should. Also, My site was down 6 hours all because my site and admin CP needed re-cached. But the admin CP couldn't re-cache anything because it needed re-cached itself. Here is a database query to help others that may find this via a search. This will force a re-cache.
Last reply by Lab Rats Rule,