Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- 4.7.18 - Support request removed ?
- Last reply by D-Trox,
22,828 topics in this forum
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- 1 follower
- 3 replies
- 554 views
Hi. I've got an error after publish an event. The event is visible, after clicking at the the link, i got this message. 16-02-2023_15-31-12.mp4 ID: 1S160/2 I'm using v4.7.7
Last reply by Jim M, -
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- 11 followers
- 168 replies
- 13.6k views
As you may have noticed, we've been doing a lot of work to prepare Invision Community to use PHP8 as the minimum version. If you are an Invision Community Cloud client, then you do not need to worry about any of this, and can happily click out of this topic. For those who host Invision Community on their own servers, then please read on. PHP7 is now end of life and from November, PHP will no longer offer security updates. PHP8 is a major update which brings many changes including how errors are either logged and means that what was a harmless notice or log entry is now a fatal error which Invision Community cannot capture. We have introduced the applic…
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 953 views
Hello, We have been requested to create a big banner on the top of our forum main page: http://forum.plasticscm.com Something like that (see the banner in red): Could you assist us to achieve it? Is there any option in the admin panel for doing this? Thanks.
Last reply by Marc, -
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- 2 followers
- 9 replies
- 715 views
During investigation of a problem in the error-log we found a suspected template which was marked "Unique to this theme". It also had a "Delete" button. We have never added any templates to the theme. Clicking Delete only removes the unique marking, template does not get deleted. Later we have found many more unique templates.
Last reply by Marc, -
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- 1 follower
- 3 replies
- 340 views
Hello , i have licence but i have my own server , and i have buy plugin on market but i can't download, the only proposition is : install on cloud I paid already my own server, how can install and also how i can download my plugin that i have buy ?
Last reply by Marc, -
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- 1 follower
- 18 replies
- 1k views
I forgot how you disable plugins/apps when unable to access the site. I currently have a 500 page error with no part being accessible but I don't recall how to turn off third-party stuff.
Last reply by Marc, -
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- 1 follower
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- 372 views
So I have a new issue. In Commerce, people making purchases. So far when it comes to membership subscriptions I just noticed members transactions are being withheld where I have to approve. Can this just auto approve? Will this also happen for purchases of products as well? How long does it go on hold for? I noticed in invoices I see pending, but nothing in transactions. I just noticed this today by accident because I attempted to self purchase to test the process. I wonder if I missed on the others if there is a timer. The strange part is the customer who purchased today was at 1:54pm (do I get an email to notify me?). Thanks
Last reply by Marc, -
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- 1 follower
- 1 reply
- 364 views
Yesterday I put a poll in the first post of another user's thread. Now I've seen that the other user's first post has disappeared - but the poll and the rest of the thread are there. But so the thread is missing the beginning and I can't edit the poll anymore either. Do you have an explanation for this? Here's the thread now: https://www.psoriasis-netz.de/forums/topic/33177-unfassbar-lustige-dumme-sprueche/ Here's the thread in WayBackMachine: https://web.archive.org/web/20210619190732/https://www.psoriasis-netz.de/forums/topic/33177-unfassbar-lustige-dumme-sprueche/
Last reply by Daniel F, -
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- 7 replies
- 712 views
Hello there... - I just experienced that my CKeditor just died at the production site in the ACP and at the front end - it works at my staging site where I do my testing - and I just can't figure out why. I have tried to compare the config files but they are basically the same as far as I can see. Somebody got a clue about whats happening here?
Last reply by SeNioR-, -
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- 1 follower
- 25 replies
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I have been looking for a solution that will allow me to archive topics (We have like 9M posts), but also allow searching (I use ElasticSearch). Everything I read says I can't. But I just read this: It came up in search, but it also says it is archived. So, is this possible? A searchable archive with ElasticSearch?
Last reply by VaBeach_Guy, -
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Our club website is down. I am Rob Peters, President of our club. We can not access the club website. FGMCC.COM Are you able to assist us I tried to find a live chat but could not find any link on the website Rob Peters, President, First Generation Monte Carlo Club
Last reply by Jim M, -
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- 1 follower
- 10 replies
- 743 views
The reactions to the posts stopped working, even though they are active on the Admin CP. The only one that shows up is the "Like".
Last reply by Jim M, -
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- 1 follower
- 8 replies
- 805 views
Hello, We are cloud hosted. We are experiencing an issue with signatures using stripe. We realized that the signatures need to be captured manually in the stripe. We made contact with them and they informed us that this order is sent by the invisioncommunity integration. How can we change this? We need to change our payment gateway to stripe, but the capture needs to be automatic.
Last reply by Jim M, -
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- 2 followers
- 11 replies
- 697 views
Hello, There is a thread on my forum that I created over 5 years ago, today I edited the links in the first post of this thread, and suddenly after saving the changes the first post became the newest and disappeared from the position of the first post. The second post in the thread became the first post. Does anyone know if this is a bug?
Last reply by Jim M, -
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- 1 follower
- 9 replies
- 856 views
Got after upgrading to latest version. Full trace: TypeError: array_reverse(): Argument #1 ($array) must be of type array, null given in applications/nexus/sources/Gateway/PayPal/BillingAgreement.php:126 Stack trace: #0 applications/nexus/sources/Gateway/PayPal/BillingAgreement.php(126): array_reverse() #1 applications/nexus/sources/Customer/BillingAgreement.php(307): IPS\nexus\Gateway\PayPal\_BillingAgreement->latestUnclaimedTransaction() #2 applications/nexus/tasks/billingAgreements.php(57): IPS\nexus\Customer\_BillingAgreement->checkForLatestTransaction() #3 system/Task/Task.php(274): IPS\nexus\tasks\_billingAgreements->execute() #4 system/Task/Task.ph…
Last reply by Marc, -
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- 5 replies
- 765 views
Hi, and Happy New Year to you all I am struggling to change prices and available shipping methods in Commerce. As soon as I change them or alter the tickbox and press Save, then the following message appears on a blank screen. The site is using PHP 8 and have downloaded latest software, patches and also purged the cache.
Last reply by AutoEvoke, -
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- 2 followers
- 2 replies
- 335 views
Good day, We have this calendar in our community with a bunch of set events and meetings. We want our users to be able to see these events or meetings from their phone's calendar such as Google Calendar instead of logging in the site. How do we do that? I know that there is this "Subscribe to iCalendar feed" option (I haven't tried this because I only have Android), but how about for Android? Thank you.
Last reply by Marc, -
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- 1 reply
- 444 views
Hello I am new hare how can I receive my client
Last reply by Gary, -
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- 2 replies
- 349 views
I lost my gif one and colors on mobile why.
Last reply by DMGAMING, -
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- 2 followers
- 5 replies
- 427 views
Hi i have error. Please help. Error: Call to undefined method IPS\Http\Url::setPage() (0) #0 /var/www/vhosts/bimmertech.pl/httpdocs/system/Widget/Widget.php(396): IPS\core\widgets\_activeUsers->__construct() #1 /var/www/vhosts/bimmertech.pl/httpdocs/system/Widget/Widget.php(1025): IPS\_Widget::load() #2 /var/www/vhosts/bimmertech.pl/httpdocs/applications/core/tasks/cleanup.php(267): IPS\_Widget::emptyTrash() #3 /var/www/vhosts/bimmertech.pl/httpdocs/system/Task/Task.php(274): IPS\core\tasks\_cleanup->execute() #4 /var/www/vhosts/bimmertech.pl/httpdocs/system/Task/Task.php(237): IPS\_Task->run() #5 /var/www/vhosts/bimmerte…
Last reply by Daniel F, -
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- 2 followers
- 12 replies
- 614 views
/*xxxx::xxxx::IPS\_Widget::__toString:18476*/ UPDATE `ipb_core_widgets` `core_widgets` SET `caches`='{\"widget_topicFeed_86uiii4of_60d6ddb21f110bf3c9024baf58e4fcbd\":1676231243}' WHERE `key`='topicFeed' AND app='forums'; # Time: 2023-02-12T19:47:34.620616Z # User@Host: xxxx[xxxx] @ localhost [] Id: 4064016 # Query_time: 11.263576 Lock_time: 0.000029 Rows_sent: 0 Rows_examined: 1 SET timestamp=1676231254; I often see above in Slow Query log. Is their any reason why widget is taking 11 sec to update? I see problem with topicFeed, upcomingEvents, etc in widget. Is their any performance issues with Widgets getting updated? Thanks.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 506 views
Good morning friends.I need to change my license development environment URL.I'm setting up this framework and I'm going to use the mysite.dev domain to create my framework's development environment.I used dev.mysite.com, but some members managed to find this environment and gave me a headache.Can you change the environment from dev.mysite.com to mysite.com?I await a return.
Last reply by Randy Calvert, -
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- 2 followers
- 4 replies
- 503 views
Hello Invision Community Support! We are unable to update to the latest version because after moving our PHP settings to use PHP8. After that is confirmed, I then hit "Continue" and get the following screen: We have ensured that all applications and plugins are either disabled or updated. There were no longer any compatibility messages being displayed. We were sure that everything was handled before we initiated the update. Please advise.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 377 views
I can't find an answer anywhere. What version of redis does IPS support?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 273 views
Hi! We want to add/update custom images to each Rank we have in our community. Adding an image to a Rank works as expected, however when we try to remove the image, it refuses to save the changes. An error message is shown, shown below in screenshot: "Unable to create image" when attempting to remove the image and save the changes. We seem to be stuck with an image on a rank which we want to remove. Is this a bug, or am I missing something? Thanks!
Last reply by Marc, -
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