Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
-
- 3 replies
- 252 views
So basically my featured topic section should have a grid of images such as this: But its currently looking like this: It's also creating the same effect when I'm editing a post: Any idea whats causing this to happen or how i can fix it? I've noticed my site has been acting weird lately as well...images not being found like in the picture above. Pages loading slowly or never at all etc. Thanks!!
Last reply by Jason Bahre, -
SSO and amember
by Guest- 1 follower
- 2 replies
- 286 views
Hello, I've sent in a support ticket outlining this in detail. However, it doesn't seem like the support staff really read my email so I'm posting it here. Hopefully I can get help faster here. I have an elearning course and use amember to protect it. They offer a plugin to integrate invision 3.0 with amember for SSO. I had asked if that would work with the cloud version and saw in the forums that you can make SSO work with cloud. So I bought a cloud package and spent about a day customizing it. Then you guys transferred it do my domain. Now it seems it doesn't work with SSO (or at least not the amember plugin I already bought). The guy on your support staff said I'd need…
-
- 1 follower
- 4 replies
- 339 views
Hello, I am using IPB 4x and Pages.. I am trying to create a custom form that will allow people to apply to join my gaming clan. I have created a recruitment database with the following fields. Battlelog NameAgeWhy do you want to joinDo you have Teamspeak?How would i compose a custom form that includes these various database fields and submits into the database.. also is it possible to setup any kind of workflow when the submission is approved, it adds the user to various groups?
Last reply by ndboost, -
- 1 follower
- 9 replies
- 523 views
In the System Check step I can´t continue as I see this error: I have done some things, like restart server, other admin account... and nothing.
Last reply by sinla, -
- 2 followers
- 2 replies
- 255 views
How do you access the list of all members registered on forums? I don't see members block anymore. Any help would be appreciated. Thanks
Last reply by Joel R, -
- 4 replies
- 330 views
Hello, I can't upgrade my IPS4 board to the latest version. It freeze at this step: I tried many times, but nothing happens. Thanks!
Last reply by Starship, -
- 1 reply
- 235 views
4.0.13 has caused a lot of issues. I cannot edit existing products and have the headings change to reflect the change.... So...... just tried to ADD a new product... (My intention is to add new product description etc to replace the broken ones, then delete the broken ones) It seems Nexus is broken as I can only add description, and image for New Products and nothing else... such as add price etc.... Client Support have not told me anything... They have all the access details, yet all I get is a notice in the backend telling me that its being looked at 3 days and no idea of whats going on as they are just not telling me anything..... I paid for ... what?
Last reply by AlexJ, -
- 0 replies
- 249 views
I'm currently running some testing through Internet Explorer 8 and I'm finding 2 console errors causing the the js to break. One being an 'Expected Identifier' in root_framework.js and 'ips.controller is null or not an object' in global_global_core.js. I have of course not modified these files. I can post exactly where the error is in the files but I was wondering first if there was something obvious that had to be enabled/disabled debug-wise to get it to play nicely with IE8. If not has anybody had issues like this before?
Last reply by Alex Martin_97680, -
- 3 replies
- 272 views
"Got error 28 from storage engine" Is all it says, and the old board is not working, and the new board is not working.... I am lost right now. Any and all ideas are welcome!
Last reply by Riuthamus, -
- 2 replies
- 249 views
I'm using the 4.0 suite now and I'm not seeing an option to offset the first couple of articles in a feed. Anyone know why this was removed? And, more importantly, anyone know how to add an offset?
Last reply by xtech, -
Just switched to a new webserver on a new host and I'm trying to enable caching. I originally started out with XCache since it was compatible with the most versions of PHP, but found reports saying that it doesn't install correctly through easyapache on cPanel. So I removed it an enabled eAccelerator, everything compiled fine and ran without any errors. When I login the admin cp, and goto the data storage, all the caching options are disabled as if they're not installed. I even tried restarted the apache service, and no change. Anyone have any ideas as to why all of my caching options are disabled, or what I can do to enable at least one of them? Not really picky on which…
Last reply by tnn, -
- 1 reply
- 227 views
Hey guys, I have a small problem on my forum. My admins all have the tags permissions set. But they cannot use them. You guys have an idea? Charles.
Last reply by Morrigan, -
- 1 reply
- 293 views
I am getting the following error during the upgrade process -- retry does nothing but does give me a "Continue" but I am afraid if I continue something will go wrong: Specified key was too long; max key length is 1000 bytes (EDITED)/forums/applications/core/sources/Setup/Upgrade.php::655(NOTE: "(EDITED)" above is simply me removing my structure information)
Last reply by SmackDaddy70, -
- 2 replies
- 286 views
Hi there, I developed an app which works fine for logged in members. However, when I try to load the app as a guest, I get the following error: Error code: 2S100/2. Which adds a text saying that the app is not enabled for guests. This is the first app I developed with this weird behaviour, my other apps work fine. Do you have an idea of what could be happening here? How can I give my guests rights to load this app? Example url: http://www.fmsite.net/pages/descargar-football-manager-2015/ This works fine when logged in. Regards, Ibai
Last reply by Ibai, -
- 0 replies
- 201 views
Anyone experiencing issues with replying to messages or topics using a Kindle? I don;t have one to test, but one of my members is complaining that the editor is not as good as it was in 3.x
Last reply by Michael R, -
- 1 follower
- 0 replies
- 241 views
Is there a way to get custom field info into the notifications sent by Commerce? The email specifically is the one in this general format: As admin I have access to the store back end and can always follow links to get the details. However very often in our situation the package is an event registration. I add a notification email to the package so the organizer can have visibility of activity related to their event. But the notifications don't really provide enough of the information they actually need, which is typically in a custom field: name of attendees, workshop type or level, names of dogs, competition class entered, etc. If there is no way to do this, co…
Last reply by bradl, -
- 1 follower
- 4 replies
- 228 views
If you delete someones account from the forums does it renew that id with a new registered user? So let's say I deleted account ID 3, will the next person to register be 3 or 4?
Last reply by Brads, -
- 0 replies
- 268 views
My forum has just advised me that since the latest upgrade, the Tapatalk links are going to different forum posts thanthe ones they should As it was fine before the latest upgrade (yesterday), I can only conclude that it is the forum that causing the issues. (perhaps I am wrong) All I can say is that this upgrade has really messed up a lot of things that where pre latest upgrade, all working fine. Client Support have been notified but it seems new things are cropping up and I will first post them here, then report them with support
Last reply by HippieDude, -
- 1 follower
- 1 reply
- 332 views
Hi, I cant' get it to black? The right colour palette is not working.
Last reply by Joel R, -
- 0 replies
- 209 views
I've just filed this as a bug report, but thought I'd post it here too, to see if anyone had a quick workaround... It seems the Edit Comment function works nicely via AJAX, but when you open the link in a new tab, it creates a page which is badly formatted. It doesn't have a page title, there's not background to the elements - basically it seems to be the AJAX form stuck on its on page. Here's what it looks like when you edit via AJAX - fine... But here's when you edit a comment in a new tab - not so fine... Yet when you edit the first post in a topic, you get a much nicer-looking page, with a title and everything... Does anyone have a solution here?
Last reply by Pseudonym, -
- 1 follower
- 2 replies
- 301 views
In IPB3 I could collect all the customer's data using the following code $info = $this->DB->buildAndFetch( array( 'select' => '*', 'from' => 'nexus_customers', 'where' => "member_id={$memID}" ) );This created a very neat array with all the customers data. For example: $info['cm_first_name'] info['cm_address_1']; I do not know how I can replicate something similar in IPS4. I am guessing it will be something along the lines of \IPS\Db:: etc...Does anyone know how this can be done? Much appreciated.
Last reply by Tom S., -
- 1 follower
- 36 replies
- 768 views
Hi, I noticed that the staff page is not the full width. I am not sure when this issue happened as I have not had mods in the past, but the sites been busier, so I have some and took a look at the page. It takes up about 2/3 of the page. http://squarewheelscycling.com/index.php?/staff/
Last reply by OctoDev, -
- 9 replies
- 372 views
I cannot access ACP after the update to 4.0.13.1 and I cannot change themes either as the dropdowns do not work at all Nasty update
Last reply by Adlago, -
- 0 replies
- 201 views
I cannot make the default theme what I want anymore and is now stuck on one particular theme from IPBforo
Last reply by HippieDude, -
- 0 replies
- 224 views
I needed to update the heading of my products and they are updated on the Store front, however, when you go to the product page, the old product heading is displayed
Last reply by HippieDude,