Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,929 topics in this forum
-
- 2 replies
- 293 views
Every alternate thread background color is little deeper, how can i change that to more deeper?
Last reply by EmpireKicking, -
- 1 follower
- 4 replies
- 203 views
I have Downloads installed. I just upgraded from 3.x. I used to have it named Library, now it's named Downloads. How can I rename it? Thanks
Last reply by Square Wheels, -
- 1 follower
- 4 replies
- 217 views
Howdy folks, I remember in versions past we could create a topic, but before saving it we could preview it to make sure we were happy with how it looked, is this option still available somehow? Thanks for your help.
Last reply by JohnCourt, -
- 1 follower
- 15 replies
- 424 views
Hi there, when trying to click the next page on a thread, whether it's from page 1 to page 2, clicking "next" etc, it just shows the "Loading" text at the bottom and never loads the actual page. This is obviously a huge issue because it limits the user to reading only one page. Here's an example: http://www.breatheheavy.com/exhale/index.php?/topic/688953-britney-piece-of-me-november-7th-show-thread/ Any help would be greatly appreciated.
Last reply by Nathan Explosion, -
I need help guys!~ I was just installing the group name indicator and following the steps and I may have done something wrong and now on my ACP i cant go on my Member tab If anyone can help me here I am willing to pay small amount who can help me fix this
Last reply by MADMAN32395, -
If a staff member is reading this PLEASE respond to my ticket 935451 thank you...
Last reply by Rhett, -
fatal error
by j4ss- 4 replies
- 363 views
Hello, I am getting following error when i try to login on my board "Fatal error: Call to undefined method IPS\core\extensions\core\MemberSync\_System::onLogin() in /home/user/public_html/init.php(434) : eval()'d code on line 22" help me please
Last reply by j4ss, -
- 0 replies
- 225 views
Hi im getting this error bellow when im trying to edit the default forum the one that says this is a test forum Fatal error: Class 'HTMLPurifier_Definition' not found in /home/shifts6/public_html/community/system/3rd_party/HTMLPurifier/HTMLPurifier/HTMLDefinition.php on line 27 i just installed the forum didn't modified nothing just enabled the facebook login any ideas on what can make that happen? hmm i deleted the default forum that was created and made a new one and it saved. and lets me edit it.. im guessing all default topics categories have to be deleted? just a note ... seems there is a htmlpurifier 3rd party plugin that doesnt let …
Last reply by david coelho, -
- 5 replies
- 323 views
Our upgrade to IPB4.1(from Xenforo to IPB3.4.8 to IPB4.1.4) finds everyone from me(and several of the staff) being banned with an error message. Saying you have been banned from this community. I looked in the ACP and absolutely none of us are banned. Then we find ourselves unable to edit profile and it is just a mess. Any clue why everyone is being autobanned randomly.
Last reply by Koby, -
- 1 follower
- 3 replies
- 232 views
I was going to upgrade my test site to Suite 4.1.5.1. from 4.1.4.1 and I get an error. Table 'database.IPB4_core_view_updates' doesn't exist domain/applications/core/setup/upg_101019/queries.json - query #2 TRUNCATE `IPB4_core_view_updates` What does this mean? I'm missing a table in my database that it didn't make? Oh opening a ticket takes like days, I'm trying to work on this tonight.
Last reply by nylyon, -
- 1 follower
- 0 replies
- 224 views
I'd like to know where the chatroom filter is at? For some reason "LOL" or "lol" is being filtered out to *** which I can't find on my system. Where is this filter at? It's not in my current profanity filter.
Last reply by Mopar1973Man, -
- 0 replies
- 226 views
after i updated my forum new topic views shows 0 :/ it never goes to even 1 is this a bug or something ? about a week a go someone posted same issue i think i cant find the topic any idea?
Last reply by TAMAN, -
- 5 replies
- 353 views
I've just upgraded my IPS installer to 4.0. I've converted tables in UTF-8 (not UTF-8 mb4) with DB converter script. After upgrade, all special characters (like é, è, ecc.) aren't showed correctly on board (es. "é" shows "é"). Is there a way to correct them? Maybe I can update charset of database and tables with a custom script? Thanks and sorry for my English.
Last reply by ramon.cutanda, -
- 2 replies
- 259 views
I want to show the members online at the bottom of the page? I've seen many IPB forums do so. Is there a build in way to do that or is there a plugin? Also what size should the logo be at the top of the page? I've been searching the forum but I only find articles from 2009. Thanks!
Last reply by Zadimus Snow, -
- 1 reply
- 247 views
I just want to use the default skin/theme and only change the top left logo. How do I do this quickly? Thank you!
Last reply by Marc, -
- 2 followers
- 3 replies
- 245 views
How does Nexus 4.X (Commerce) handle people that don't want to make an account? There are some websites that you can go to and order stuff and just buy the stuff and send them your information and you don't have to make an account with them in order stuff. I know this is silly but just wondering as I have some people that won't sign up to order, so just trying to figureing out how to answer that problem.
Last reply by ZakRhyno, -
- 1 follower
- 0 replies
- 259 views
Invision's documentation says that if you want to use cron it should be run every minute. There is one task that actually runs that often: "queue". We are hosted as a Cloud Site at Rackspace, where the maximum frequency of a cron job is every five minutes. In previous versions of IP.Board this worked fine. Anyone know what "queue" is doing that it needs to be run so often?
Last reply by eGullet, -
- 1 reply
- 216 views
Don't know if this is typical function or wai correct but when I use the wysiwyg editor when making a block some of the words in the middle of my sentences are getting injected with a dash when the line breaks. However, if I create a block with the same html from the editor for example I get no words breaks when a sentence drops to the next line.. Is this normal to have dashes interjected into complete words that are supposed to have no word breaks with dashes? Anyone else experiencing this?
Last reply by eGullet, -
- 3 followers
- 15 replies
- 451 views
Recently one user told me that he can't send PM message to me, because my inbox folder if full. I will never know if this guy doesn't inform me about that. Why there was no any catchy warning or even blocking sending messages function? So I don't know, how many messages I missed... That's very serious problem. Also I think an administrator should have an option in the ACP to switch ON old messages auto-deletion.
Last reply by Square Wheels, -
- 2 replies
- 306 views
Hi! First of all: I´m sorry for another newbie question. I would like to translate my website ( including all plugins ) into german language. For IPB there`s a nice translation in the marketplace, but plugins ( for example Cookie notice ) are still in english. You can see it on www.steam100.de <- My text in the cookie notice is german, but "More Info" and "GOT IT!" is still in english. How / where can i translate the Plugin related text? Thx for help. Hendrik
Last reply by Hendrik Martin, -
- 1 follower
- 8 replies
- 299 views
How can I remove the group title from displaying on the forum posts? Instead of editing the actual template, can I do something in custom.css? It's the part highlighted in red. Thanks
Last reply by Square Wheels, -
- 0 replies
- 334 views
I want to change font size of thread listing, thread headline and inside topic fonts. How to do?
Last reply by sachin123, -
- 1 follower
- 1 reply
- 231 views
Majority of my users don't speak English, so they don't understand this message. What is the best way to translate it into another language?
Last reply by Ilya Hoilik, -
- 1 follower
- 4 replies
- 330 views
Hello, i cant file the orphaned tool in the admin cp,it was removed ?
Last reply by Foolboy, -
- 2 followers
- 4 replies
- 303 views
Aloha! I know that the best way is submit support ticket, but the expected wait-time for an IPS technician performed upgrade is: 8 days. Maybe some of you have already had experience with the new IPS 4 converter? I'm trying convert my vB4 to IPS4, but always unsuccessful! Converter stops conversion every time in the same place and always the same converted count: 34427. This process i was already tryed many times to my localhost machine, vps and dedicated server. Maybe there is problem with my database, i don't know. Does anyone have any suggestions? System Logs: 2015_11_10_sql.php | 2015_11_09_sql.php Thank You!
Last reply by jpg,