Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 1 follower
- 6 replies
- 744 views
Hello, I have never gotten bulk email to work for my community. Maybe like a year ago I tried it and it would spam my members with unlimited emails. But now when I try it, it does nothing. It says sent to 0 members. I just deleted a bulk email I created over a month ago and It has been sitting to start. I am on invision in the cloud.
Last reply by Marc, -
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- 0 replies
- 444 views
Hello. As the title says: can I disable all theme blocks at once? I dont mind having to edit the database, if it is necessary. Also, I dont mind losing the content of the blocks, or anything. Why (if you need to know): Recently, I had a "urgent" matter that made me remove a specific text from all blocks forum-wide, but since the blocks are independent between board index/forum category/topic, etc... this created a problem, since some of them were removed and some werent. Just to be safe, I want to remove/disable all blocks and them add one by one again.
Last reply by FabioPaz, -
Blank page
by bosss- 3 replies
- 718 views
My site show only page plage - no errors Host support will try fix but no still no fix. yesterday was no problems and many days before IPS 4.7.9 PHP 8.1 Have you some help? site - https://www.oldlibar.website/ Latest answer from host support! To our regret, the changes did not help. There is no error log regarding the issue as well. You can try restoring the site. Latest before In order to investigate the issue, we will need to: Disable the .htaccess file. Change the PHP version. May we proceed? Regards
Last reply by bosss, -
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- 1 reply
- 454 views
Hello all, I have the problem that I am missing 1000 megabytes of data, which our users have been uploading to the community (in the download-section) over the last months/years or so. I could not find out what the reason is, neither via the admin/moderator logs, nor via the Deleted Content area. Does anyone have any idea what else this can be due to? The category was also not touched, as far as i know. Only user roles were adjusted. Could a deleted user be the cause, due to files being linked to users? Greetings.
Last reply by Jim M, -
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- 7 replies
- 697 views
Hi, Since the last update the dates are no longer displayed in the messages. Can you help me solve this problem? Patrick
Last reply by Randy Calvert, -
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I have 2 questions about setting up the forum: 1) Is it possible to automatically compress a Jpeg picture to 5 MB if the user wants to upload a picture larger than 5 MB? And is it possible to show a preview of BMP and PSD files? 2) On the forum, I post interisting links with files located on Google Drive, is it possible to make it so that until the user registers on the forum, he does not see these links?
Last reply by andreyali, -
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- 2 followers
- 1 reply
- 616 views
After updating the Php version, a page is not displayed anymore and I receive the error message you find in the attached image. As you can see the error comes from a system file not from an external code. I need your help please.
Last reply by Marc, -
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- 2 followers
- 3 replies
- 695 views
Dear Everyone Does anybody know how I can fix this JS render-blocking problem? Please have a look at the screenshot: It's in German but it says "Remove Unused Javascript" on top. And then, the problematic JS files seem to be root_framework.j, root_library.js and plupload.full.min.js. Any help with this would be greatly appreciated. Have a nice Sunday! Cheers.
Last reply by Marcel Iseli, -
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- 2 followers
- 5 replies
- 715 views
Is there something I am doing causing this seemingly random ordering of events?
Last reply by haqzore, -
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- 507 views
After setting up crons job with my hosting, then trying the third party options none of these options worked. I contacted my hosting provider and am still having the same issues popping up someone please help. I contact support here they don’t wanna help either. After paying money for this script you think email support would be better.
Last reply by Jim M, -
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- 1 follower
- 7 replies
- 801 views
I've enabled the poll feature and also give the permission to all user group, but why when I choose create post inside no poll option for me ? How can I post the poll post
Last reply by Marc, -
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- 1 follower
- 6 replies
- 913 views
I created a rule. How this works? Are the members required to be online to the script run and move the user to the new group?
Last reply by abobader, -
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- 2 followers
- 4 replies
- 798 views
Hi, We are running a community on the Cloud platform. One of our Administrators deleted all our blogs by mistake - is it possible for Invision support ro restore our database/community to a time before they were deleted to restore them ? If so, how do we request/arrange this ? Thanks in advance !
Last reply by HoL9142, -
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- 6 replies
- 889 views
Dont matter what URL the user tries to access the forum, the page is always xxx.com/register/?do=validating with the message: "Your account does not require validation" Theres no restrictions to the user account. This only affects ONE user. Dont know what else to do.
Last reply by FabioPaz, -
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- 1 follower
- 3 replies
- 659 views
My calendar seems to have disappeared! The menu link is still there but the page just says: "The page you requested does not exist " Setting all look god, what am I missing? www.bigmacktrucks.com
Last reply by Jim M, -
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- 1 follower
- 6 replies
- 747 views
Hello. I'm running into an issue with the Gallery. When I click a thumbnail from either the gallery or widget, it takes me to the gallery page instead of launching LightBox. When I click the arrows on the carousel, it reloads the whole page instead of sliding the image. If I click the image from the gallery, the LightBox finally opens, but it's missing the sidebar with information and comments. I updated to the latest version yesterday, hoping that would fix it. The default light theme is brand new (4.7.9). I cleared the cache. I've also tried the basic theme (available to the admin as Vanilla 4.7.9). I've also tried disabling pl…
Last reply by rayzir, -
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- 1 follower
- 4 replies
- 564 views
Hello IPS, In Dark Mode the quote looks a bit wrong. Happens for long time, always forgetting to report. Quote Panel color could be better in Dark Mode + text could be visible at all 🙂
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 724 views
Currently still on Invision Community v4.6.12.1 but moving to my new updated server and will upgrade to latest Invision Community v4.7.9 What latest versions of the following will work ok with v4.7.9 MariaDB PHP Redis Elasticsearch Thank you
Last reply by bearback, -
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- 1 follower
- 6 replies
- 883 views
Hi, I'm new to IPS, so could someone explain why no thumbnails are displayed with uploaded images? To be clear, I do mean in the 'downloads' area. Thanks.
Last reply by Como, -
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- 2 followers
- 6 replies
- 841 views
I accidently reverted the file on the edit html and css and now my website template is messed up and now it's like this; how do I restore the previous version?
Last reply by henryguiceo, -
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- 1 follower
- 1 reply
- 361 views
I just extracted and started the installation of the software and ran it from the ips_ef506 folder instead of moving the contents to the public_html folder. As a result, I now get this error when trying to reinstall: Can I get help to have this changed please (to remove the /ips_ef506). Thank you!
Last reply by Marc, -
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- 4 followers
- 4 replies
- 890 views
As mentioned in the topic's title, in 4.4.7 with the new gallery version includes a new IMAGES profile extension when viewing a member profile. However, unlike other tabs (for example the ALBUMS TAB in the same gallery application) it doesn't check if the user has uploaded any images before deciding if it should be shown or not. This is the code inside /applications/gallery/extensions/core/Profile/galleryImages.php: public function showTab(): bool { return TRUE; } The ALBUMS profile extension in the same folder (gallery.php) does check if the user has any albums before showing the profile's tab.
Last reply by Marc, -
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- 3 followers
- 6 replies
- 932 views
Hi In Pages we can specify in a database that we want to automatically add a topic, and we can set some html for each field we want to add to the post. But I cannot find a way to add the record image. Is it possible? Also, the link to post that is generated, can I add a button class on it for example? Thanks.
Last reply by Randy Calvert, -
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- 2 followers
- 4 replies
- 758 views
Hello IPS, In many forum areas where we have ability to select date (e.g. email advertisement or commence coupons) you use end date. You treat end date like INCLUSIVE - until end of specific date OR EXCLUSIVE - until end of previous date?
Last reply by PatrickRQ, -
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- 2 followers
- 5 replies
- 748 views
This strange behavior just started. When renewals come up, it's generating an invoice every 50 minutes for customer that doesn't have auto-renew turned on. We're also seeing the system logs filling up with pop3 errors (not sure if this is related)
Last reply by Marc, -
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