Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
-
-
- 1 follower
- 2 replies
- 518 views
I am trying to fetch posts from one of my topic using API. I found out the hard way that there is no title provided in the response. What is the use case of this API without topic's title? I cannot see the use case of this endpoint. 😂
Last reply by Marc, -
-
-
- 2 followers
- 4 replies
- 561 views
Here is a screenshot. Displays no files, even after keyword search.
Last reply by Marc, -
-
- 1 follower
- 2 replies
- 648 views
Any query through which i can delete all the IP bans? Thanks
Last reply by AlexJ, -
-
- 2 followers
- 40 replies
- 2.1k views
We're long paying customers that ask for help once every few years, so hopefully you'll help this time. Apparently we absolutely must upgrade our forum to the current version now. We also need to upgrade from PHP 7.4 to whatever's necessary. We know, that's a webhost thing, but we don't know the order of events here in terms of the IPB bit? In case this isn't already on here, the forum is 4.4.9.2. We cancelled one long-running package with you but still want to update the one that's still scheduled for rebill. Can you please help us determine the necessary steps? If there's a guide in the Help area for exactly this we didn't find it, perhaps it'…
Last reply by Jim M, -
-
-
- 1 follower
- 8 replies
- 953 views
Hi, We have forum section that guest can not see, it for beta feedback for our software, here what the problem from the members words: Thanks.
Last reply by abobader, -
-
-
- 1 follower
- 1 reply
- 398 views
HI In the upcoming 4.7.9 I understand some of the commerce third party gateways/plugins have been upgraded to use newer APIs My question is, will any of these changes require community managers to log into their respective accounts with Stripe, Paypal OR MaxMind and make any changes? If so will it be documented what we will be needing to adjust in each respective place? Thank you
Last reply by Andy Millne, -
-
-
- 2 followers
- 10 replies
- 705 views
Hi, I noticed here on IPS that once a first reply appears in the topic there is a question right below the topic title (the green area). How I can enable it in my community?
Last reply by PatrickRQ, -
-
- 4 followers
- 9 replies
- 1.3k views
Good day, I have integrated my community with sendgrid emails and it works fine. I am wondering it is possible to synchronise the signup forms and add new members to a sendgrid list. Thanks
Last reply by Daniel F, -
-
- 3 followers
- 12 replies
- 1.2k views
For some reason my rank images aren't showing on the forums. Any ideas on why that might be happening? It's a new install. I reuploaded all the files twice but still the rank image is missing. Thanks
Last reply by Marc, -
-
-
- 6 followers
- 17 replies
- 1.6k views
Hello, I'm having some trouble with many of the pictures that are inside some of my older threads becoming unviewable. This post, for example: https://www.bassresource.com/bass-fishing-forums/topic/211811-brown-bass-tools-~-questions-answers/page/6/#comment-2722900 All of them are in the member's 'albums, they all loaded fine and don't exceed size limits. Yet they are no longer able to be viewed. These are all hosted on the same server (not hosted on a 3rd party). As you can see, this is a post that's a few years old. Thoughts?
Last reply by Marc, -
-
-
- 2 followers
- 13 replies
- 831 views
First of all, I have spent weeks and many hours trying to fix this issue. I cannot give more information because the images will show information that I don't want to share on a public forum, so may you please guys move it into ticket in order to add more information and details. Thank you!!
Last reply by Marc, -
-
-
- 3 followers
- 15 replies
- 1k views
We have this problem in our latest activity, wherein some were missing For example the screenshot below shows Feb 10 to Feb 21, but between that date there should be like more activity data shows, any idea ? -Allan of Nigel's Team
Last reply by Nigel Moore, -
-
-
- 5 replies
- 621 views
Hi, Not sure when it started happening, I just updated to 4.7.8, not sure but I think that on 4.7.6 it still worked. When I start to download a file, the file size is not being known, so downloading time cannot be estimated. I store files locally as files.
Last reply by Jim M, -
-
- 2 replies
- 419 views
Hello folks, I could not post any new topic or post a reply. I thought it was a theme error Do I need to reinstall the entire board or do I need to recreate the forums
Last reply by cwillia_merged, -
- 2 followers
- 8 replies
- 714 views
A member reported having problem uploading images, here's what he's saying: Here's the link to his comment with the garbled image: https://www.logicprohelp.com/forums/topic/121052-how-to-attach-files-to-your-post/#comment-858918
Last reply by David N., -
-
- 1 follower
- 6 replies
- 954 views
I disabled all the customizations. Also tried to use the default skin. Yet I get the following error: The URL of page the error occurred on was https://topgoldforum.com/store/ TypeError: trim(): Argument #1 ($string) must be of type string, DateInterval given (0) #0 /sites/topgoldforum.com/files/system/Lang/Lang.php(1925): trim() #1 [internal function]: IPS\_Lang->IPS\{closure}() #2 /sites/topgoldforum.com/files/system/Lang/Lang.php(1929): array_map() #3 /sites/topgoldforum.com/files/system/Lang/Lang.php(1713): IPS\_Lang->replaceWords() #4 /sites/topgoldforum.com/files/system/Output/Output.php(821): IPS\_Lang->parseOutputForDisplay() #5 /sites/topgoldforu…
Last reply by sound, -
-
-
- 1 follower
- 8 replies
- 864 views
Good afternoon. For no reason and over 3 or 4 upgrades, without doing anything for some reason y can add Custom Blocks or even delete de one i have. Whenever I try to add one and "Edit", the window didnt appear Whenever i try to delete the one i have as i said, and after i press "Finalized", then it stay there. What i did is to restored CSS changes from Customizated theme. Deleted the theme we bought, and still in the basic template is the same problem. Any idea?. Is on last version with php 8.1 https://www.escuadron111.com/ Regards
Last reply by Marc, -
-
- 1 follower
- 3 replies
- 879 views
Sorry, you do not have permission for that! 2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information. Can you guys take a look please? It happens on the beta version of Chrome on Android, the dev and regular version. The beta being 112.0
Last reply by Makoto, -
- 3 followers
- 26 replies
- 1.9k views
Hi, It looks like the Braintree -> PayPal integration may need some attention. We recently changed our site from the "old" PayPal integration, to Braintree -> PayPal, and have had numerous customers report they can't purchase due to an error. Looking at the invoice in the AdminCP, we see that the error states: Since IPS stores customer states as full text - e.g Texas vs TX - I assume this must be the reason for this error message. The funny thing is I tried purchasing something myself, and could not reproduce the error. We've reverted back to the "old" PayPal method for now, but I think this is worth looking into. Our…
Last reply by Jim M, -
-
- 2 followers
- 6 replies
- 826 views
Is there a task that is supposed to be running to correct/update the most online stat? This has been happening for a while now. In hindsight I should've asked when I noticed but hey ho.
Last reply by Karina Harumi, -
-
- 1 follower
- 2 replies
- 570 views
Is there a setting or plug-in that notifies the admin when a new user has registered?
Last reply by John Horton, -
I'm just going to directly quote an issue a member of my forum came to me with: So my questions would be: Is there a way to have the notification count subtract by 1, as you click on each notification? If not, is there a way to keep the the messages in the notifications unread, until it is clicked? This leads me to the next issue, and I am not sure if this is a bug. The dropdown notification menu is always marked as "read". But the notification page correctly marks the threads as unread or read. They don't match, and you can take a look at my screenshot for an example.
Last reply by Marc, -
-
-
- 3 followers
- 41 replies
- 2.2k views
I have upgraded top PHP 8.x and the latest forum software. The pages application does not allow upgrade from the admin area, it shows this: I have downloaded the files, uploaded to FTP but skipped same files instead of overwriting as I was afraid to loose the data that I have there. Now I have noticed that there is a manual option to upload a file within admin to upgrade, but I need a .tar file, where can I find this? I couldn't find it in the downloaded files. Usually I would contact Invision Community but they no longer provide support which is a shame. I am even willing to pay for support but there doesn't seem to be an option for this and no reply to my …
Last reply by Marc, -
-
I am getting "The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information." when I try to logout. I end up still logged in. Any ideas please? Thanks, Neville
Last reply by Marc, -
-
-
- 2 followers
- 21 replies
- 1.1k views
Hello, I'm trying to connect my already functioning ipb site which is located under: forum-rolnicze.domain with new WordPress site located on forum-rolnicze.domain/wp. I do everything accroding to the tutorial: Unfortunately I can not connect both sites. I get such an error. Error code: 2S361/2 How can I fix it? What did I wrong? Or maybe the tutorial is not up to date with newest IPB (4.7.8) and WP (6.1.1) Any ideas?
Last reply by Marc, -
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
