Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 1 reply
- 558 views
Hello i want to change my license key , to another domain , and i dint want to delete from my domain the instalation bechause i need backup when i install ips to my new domain and when i want to change url i get this error : There seems to still be an installation of Invision Community at the URL on file. Before you can change the URL, you must first remove the existing installation.
Last reply by Jim M, -
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- 2 followers
- 8 replies
- 1.2k views
Nobody can change avatar in my forum and also the groups don't show properly, it's just a few of them showing in https://forum/admin/?app=core&module=members&controller=groups . Another issue is when I go to my profile there is no option to change avatar there near where the avatar is shown.
Last reply by Marc, -
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- 2 followers
- 6 replies
- 723 views
A customer just wrote me that he was not able to make the paypal payment for a bigger order ( approx. 800 US$ ) and sent me an errormessage. I logged in with a test account to test the payment gateway. All was working - the paypal window popped up where you need to enter the code provided by SMS. But the amount which I tested was lower. So my question is - was this just a temporary error or is there something need to be fixed ? I also checked the settings in AP - all looked normal since I never changed the settings anymore since the system is running. Thanks for the help in forward.
Last reply by hpcrazy, -
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- 2 followers
- 5 replies
- 640 views
How is it possible? Added rule, and rebuilding the achievement. it passes the 100%, hopes it will end someday🙄 https://pasteboard.co/MDg9yvOktque.png
Last reply by Marc, -
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- 1 follower
- 11 replies
- 1.1k views
My community has a need to host some files for new Pages pages we're building which aren't accepted by the Pages Media Manager. This feature unfortunately restricts uploads to an allowlist of specific file extensions: Unlike for attachments, I couldn't find any settings to configure this list. How can I make Pages allow other file types (or all file types - we trust those who have access to this part of the ACP) through?
Last reply by Nathan Explosion, -
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- 2 followers
- 5 replies
- 746 views
Advertimesent, setting "Show on non-content based page" doesnt work. Doesnt show ads in /discover/unread/
Last reply by Marc, -
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- 1 follower
- 16 replies
- 1.3k views
Hello, because newsletters are a sensitive topic here in Europe (GDPR) I'd like to hide the entire newsletter block from the notification center. Yes I've already set the manual opt-in method for bulk mails but I also want to remove this block from this center. The main reason is that the checkbox for email notification is enabled by default. How can I hide this box? We do not send any newsletter because we have no additional opt-in process. Thanks in advance for any help.
Last reply by Nathan Explosion, -
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- 2 followers
- 6 replies
- 923 views
I'm hoping to assign badges to specific posts. I've set up a few with custom icons. These two badges are to be manually assigned to posts by admin only and will indicate if we endorse the post. For example: "Supported by research" or "Endorsed by LTA". Assigning badges works well, but for some reason the icons related to the badges don't display with the post. Here's an example of what is displayed. The icon assigned to the 'Endorsed by LTA' badge looks like this, but is nowhere to be seen on the post. Anyone know if there's a way to ensure this icon is displayed with the post the badge is awarded to?
Last reply by Nathan Explosion, -
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- 1 follower
- 1 reply
- 352 views
Updates all done. Prior to that I could just go on and make and event and it would pop up on the home page of our group. This time is the first time I have tried it in some months and now it isn't working. Any ideas?
Last reply by Marc, -
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When trying to view a certain forum on my community in "expanded view", the result is an empty white page with an HTTP 500 response code. It generates errors like this one in my webserver's log which indicate that Invision Community is running out of memory: FastCGI sent in stderr: "PHP message: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /[redacted]/system/Db/Select.php on line 503" while reading response header from upstream, client: [redacted], server: [redacted], request: "GET [redacted] HTTP/1.0", upstream: [redacted], host: "[redacted], referrer: [redacted] My server's PHP memory limit is set to 128 MB,…
Last reply by Marc, -
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- 2 followers
- 5 replies
- 716 views
Hello, in the last couple of days we deleted a lot of old and hidden posts/topics. The list of deleted content in modcp is 200 pages long. 😉 We set the permanent deletion period to 1 day. Due to the fact that the "delete content" task runs only once a day and everytime it deletes only approximately 1 page of deleted posts it would theoretically need 200 days to delete all 200 pages. 😉 Is it possible to run the deletion task more often a day automatically? (I know that I can start it manually as often as I want) Another solution would be to use modcp to permanently delete the content, but this would also take a very long time, since only a few page…
Last reply by Marc, -
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- 2 followers
- 1 reply
- 470 views
Hello, I have a problem! I enter the administration panel of the forum and after a very short time it disconnects me without wanting to! Where can I add my IP in the administration panel? Please also tell me where I can find all my open topics here on the support forum?
Last reply by Marc, -
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- 1 follower
- 6 replies
- 713 views
Hi, We have activated the management of connected devices and in some cases the location of the IP that shows the user is wrong. This information causes discomfort because it is not a close location of the user. For example: IP- 88.5.20.198 The IPBoard IP Tool show "Barcelona, Catalunya" and the right location is Zaragoza (another autonomous community) The user don't connect via VPN. I check this IP in other IP tool https://www.cual-es-mi-ip.net/geolocalizar-ip-mapa and show the right location Is there any solution? Can the IP lookup tool be changed? Thanks, Toni
Last reply by Toni Font, -
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- 1 follower
- 8 replies
- 1.6k views
Hi, We've had issues with Authy SMS 2FA not working on our community. I reached out to Authy and they have advised that it has been discontinued and they have changed the product for SMS 2FA to 'Verify'. They shared an article on how to migrate. I'm guessing this is 1 for the Invision devs? https://www.twilio.com/blog/migrate-authy-to-verify Liam
Last reply by Marc, -
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- 1 follower
- 6 replies
- 657 views
Hello, I'm currently fighting with the upgrade process to version 4.7.9. I followed correctly all the steps and arrives at the step 7 : upgrade. It asks to perform some SQL requests manually: UPDATE `ibf_core_message_posts` SET `msg_post_key`='0' WHERE `msg_post_key` IS NULL; UPDATE `ibf_core_message_posts` SET `msg_ip_address`='0' WHERE `msg_ip_address` IS NULL; ALTER TABLE `ibf_core_message_posts` DROP INDEX `msg_post`, CHANGE COLUMN `msg_post` `msg_post` MEDIUMTEXT CHARACTER SET utf8 COLLATE utf8_unicode_ci NULL , ADD FULLTEXT KEY `msg_post` (`msg_post`), CHANGE COLUMN `msg_post_key` `msg_post_key` VARCHAR (32) CHARACTER SET utf8 COLLATE utf8_unicode_ci NOT NU…
Last reply by Marc, -
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- 2 followers
- 5 replies
- 655 views
I had a ticket to remove the Classifieds addon as after I upgraded to the 4.7.8 version of IPS IPS prevented me from uninstalling the addon. @Daniel Fatkic removed the Classifieds addon from my site to which he sent me an email saying so. Today I started the upgrade to 4.7.9 and my site is now dead showing an "Update in Progress" message on the screen to all my users and in the update is stuck in the Admin Panel saying: Table 'rfcom_ips.classifieds_adverts' doesn't exist /home/rfcom/domains/recreationalflying.com/public_html/applications//setup/upg_/queries.json - query #1 1146 Please this needs to be fixed properly and urgently the same as logging a su…
Last reply by Marc, -
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- 1 follower
- 2 replies
- 539 views
Hi IPS, In 4.7.8 when replying to support ticket the text in dark theme became black (invisible):
Last reply by Marc, -
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- 3 followers
- 2 replies
- 1.1k views
We recently underwent pen testing and our forums got flagged because EXIF geolocation data is not getting stripped from uploaded images. Is there a way to mitigate this? Steps to Reproduce: Visit any topic and click the reply. Upload an image with EXIF Geolocation data, such as the attached sample image, in the reply box Now download the image. Use windows properties tool or any EXIF viewer such as exifdata.com, and check the metadata. Whatever was there when uploaded should be there when downloaded. Here, you will find that Geolocation Data is showing on the longitude and latitude section. Business Impact: When an application fails to remove …
Last reply by Marc, -
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There you go with ready fix for record display template in Pages <article class='ipsContained ipsSpacer_top ipsBox ipsResponsive_pull'> change to <article class='ipsType_richText ipsContained ipsSpacer_top ipsBox ipsResponsive_pull'>
Last reply by Marc, -
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- 1 follower
- 13 replies
- 1.4k views
All topics are read yet the icon says there are unread topics. I have noticed this previously but didn't give it much thought until it began happening again of late. It is the only sub that does this on this site so I don't believe it to be a browser issue. Just musing here but, could be hidden threads causing the issue?
Last reply by Marc, -
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- 2 followers
- 1 reply
- 539 views
I am having this error while trying to change the icons for IOS.
Last reply by Marc, -
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- 2 replies
- 560 views
The central page is displayed with broken markup and without displaying covers. Tried disabling all customizations. Nothing helps. Clearing the cache doesn't help either.
Last reply by Jim M, -
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- 4 followers
- 17 replies
- 1.5k views
Updated to iOS 16.4. Enabled push notifications in Invision Community web app. Received a notification about a new topic in a forum I follow. Tapped on the iOS notification on the lock screen on my iPhone. This opened the PWA but didn’t redirect to the new topic like tapping on the notification in the notifications list. The last page I had viewed before was still being shown. Is this a bug?
Last reply by Daniel F, -
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- 5 replies
- 688 views
Strange issue… self-hosted v4.7.9. Small forum and had (have) a strange issue. When mods or users edit the first post in a topic, when they save it, that first post gets moved to the bottom of the thread, almost as if it were a new post in the thread. I updated from 4.7 to 4.7.9 yesterday and in testing, it hasn’t happened again so maybe the upgrade fixed something. Has anyone else experienced something similar? Secondly, assuming my issue is resolved (I hope), how could I “fix” the existing ones? How could I correct these topics and restore the original first post to its proper place as the actual first post? Thanks for reading.
Last reply by ZackR, -
We are currently running IC 4.7.0 and PHP 7.4. We've been trying to update to PHP 8.0 and the latest IC version for a while, but we always run into the same problem. As soon as we enable PHP 8.0 with our hosting provider, the forum and more crucially the Admin CP are no longer visible, so we can't update the forum software. How do we solve this "chicken & egg" conundrum?
Last reply by Felix Spehlmann, -
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