Data at Your Fingertips: Explore Our New Reporting and Statistical Capabilities By Ryan Ashbrook Tuesday at 01:29 PM
Toni Font Posted May 9 Share Posted May 9 Hi, We have activated the management of connected devices and in some cases the location of the IP that shows the user is wrong. This information causes discomfort because it is not a close location of the user. For example: IP- 88.5.20.198 The IPBoard IP Tool show "Barcelona, Catalunya" and the right location is Zaragoza (another autonomous community) The user don't connect via VPN. I check this IP in other IP tool https://www.cual-es-mi-ip.net/geolocalizar-ip-mapa and show the right location Is there any solution? Can the IP lookup tool be changed? Thanks, Toni Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 9 Share Posted May 9 Before we continue here, is the wrong IP address showin, or just that the information provided with it you believe to be incorrect? Link to comment Share on other sites More sharing options...
Toni Font Posted May 9 Author Share Posted May 9 Show the address IP correct, but the information provided is incorrect. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 9 Share Posted May 9 Our IP lookup will provide information based on a free IP geolocation database (maxminds free one in this case), as with many other services. There are some services which will give closer locations such as the one you have used there, however these are no integrations with those that we provide at present. Ours will give only an approximate location based on free databases Toni Font 1 Link to comment Share on other sites More sharing options...
Toni Font Posted May 9 Author Share Posted May 9 Do you know exactly which BBDD uses? Bugs can be reported on this page. https://www.maxmind.com/en/geoip-demo Although, on this page the IP information, which we are talking about, is correct. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 9 Share Posted May 9 Im not sure what you are referring to with bbdd Maxmind of course do not use their free database. They use their paid one G17 Media and Toni Font 1 1 Link to comment Share on other sites More sharing options...
Toni Font Posted May 10 Author Share Posted May 10 Thank you very much Marc. Sorry, BBDD means database, abbreviation in my language, the habit... Ok, so there is no solution, I imagined that Maxmind would have a bug reporting service even if it is the free database. Thanks for your help. Link to comment Share on other sites More sharing options...
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