Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- 2.4 Upgrade
- Last reply by Cloaked,
23,028 topics in this forum
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- 2 followers
- 14 replies
- 1.1k views
I did just upgrade my overall board from the last version to 4.7.11. So now my plugins say "update available!" but even though I am signed in with my invision account (witness my ability to place this post, I think?), it gives me this error (below). And my community is up to date in terms of payment, checked on that too. I've tried logging in and out and rebooting my browser, etc., not working. Can you tell me how to make my marketplace login/update thing work, please? 🙂 There was an error authenticating with the Marketplace. Please try again later or contact technical support for assistance. Our Marketplace server received an unexpected response fro…
Last reply by Jair.Formula, -
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- 1 follower
- 6 replies
- 836 views
I get this error EX1194 Something went wrong. Please try again. I was able to get the mysql moved to the cPanel I also get this message, am sure it is related — copy and paste --- A configuration issue has been detected on your community which requires your attention.Locked Task: sitemapgeneratorOne of the routine maintenance tasks which run in the background has failed several times, which may indicate a configuration issue. thoughts?
Last reply by Marc, -
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- 2 followers
- 11 replies
- 1.1k views
When accessing the support tool in the ACP, the PHP8 compatibility scanner spins for a minute and then just turns red like below. There is nothing noted, but I'm wondering if this is a problem that needs to be addressed as it is highlighted as an error.
Last reply by Marc, -
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- 2 followers
- 5 replies
- 659 views
Hi, I received this notice from google analytics To enable data collection, you need to add your new Google Analytics tag (gtag.js) to the header of every page of your site Where to add this tag ?
Last reply by Marc, -
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- 2 followers
- 1 reply
- 422 views
Hi Are there any guidelines for the best use of the search in the forum for example how to use wildcards or except or and/or if that is possible
Last reply by Marc, -
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- 2 followers
- 3 replies
- 700 views
Hi, When I use builtin site search tool, the type search filter works well for Topics, but fails for every other type I tried (Pages, Files, Blog entries, Products, ...) instead of restricting the results to the selected type, it returns all the results found. For example, on the screenshot bellow I should only have files as results (like the 5th result), but I also have a product (first result), forum topics and a page.
Last reply by Marc, -
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- 1 follower
- 7 replies
- 807 views
I had previously mentioned in the support forums this week that I was attempting to update our CMS, where I encountered issues, including a database table being dropped. This resulted in us having to roll back the update process. Our hosts (Opalstack) rolled back the server files and the database to just before the update, and while it brought the site back - it is experiencing a few issues I'm hoping you can help us resolve. We already spoke with Opalstack, but they aren't familiar with the IPB codes. The primary issue is an inability to log in. When any user attempts to log in to the front end, it gives an error: I suspect it's related to these errors …
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 527 views
A few minutes ago I went onto my Invision site and got a red banner telling me to upgrade. I clicked on upgrade, and as it was going the normal upgrade, it Exited. Unfortunately I did not take a screenshot. Now when I try to go onto my site, it gives a 403 Error. Can someone help, please?
Last reply by nigeld27, -
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- 489 views
Howdy ! Is there any chance I can configure dns records by myself or can someone help me with this? Thank you very much.
Last reply by SKA.24H, -
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- 1 follower
- 14 replies
- 1.1k views
When I try to login I get a "Something went wrong" error and my account is immediately locked for 3 failed login attempts (although only 1 attempt) I manually unlock the account and the same thing happens again. Luckily I have a backup admin account, but I can't seem to get the main account fixed/unlocked even if I manually change the password so I am 100% sure it is correct.
Last reply by Jim M, -
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- 5 replies
- 698 views
Hello, I'm trying to update my website, however it appears that my PHP sessions aren't working. I'm not really sure what to do. Here's a screenshot.
Last reply by Jim M, -
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- 3 followers
- 1 reply
- 584 views
I run a large forum with 35,000 users and have approximately 40GB of attachments from old posts that are no longer being visited. I decided to manually delete these attachments through the admin menu, it involved a lot of clicking since there were about 1,200 pages with 25 attachments on each page. After hours of manual clicking and removing old attachments, I managed to complete the task. Unfortunately, I encountered a problem where the posts still contained links to these attachments, which were no longer functional. This included both image thumbnails and actual attachments in formats such as ZIP files, but all of them were dead and inactive. Is there a simple way…
Last reply by opentype, -
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- 1 follower
- 11 replies
- 919 views
We have a lot of bugs in two latests updates, v4.7.10 and v4.7.11. How can we go back in a downgrade to older and stable versions until you can solve all issues? We have to offer excellent usability to our customers and this is not the way to do it. Thanks a lot.
Last reply by Jim M, -
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- 1 follower
- 9 replies
- 811 views
Hello. What could be happening, that the members icon disappears when I change the language in my ACP? In the default, in English, it is appearing normally, but when I switch to Portuguese, which is my case, all the icons appear, except for the members.
Last reply by Adriano Faria, -
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Look what I can do... How to reproduce (do exactly as described...noother clicking elsewhere) on Firefox (Windows): Log into the site as a Member account (won't work if you are an Admin because you can't change your password there!!) Go to Account Settings Click the 'Password' entry in the left menu Click into the 'New password' field Click on any other entry in the left menu Click the 'Password' entry in the left menu Click into the 'New password' field Scroll down Tada - you got one in the corner. Repeat steps 5 to 7 again Scroll down. Tada - 2 in the corner. It appears a bit ea…
Last reply by Marc, -
- 1 follower
- 2 replies
- 626 views
Hello everyone, I just install version 4.7.11.1 I've seen 2 things in the documentation that interest me. Courses and lessons and lives topics with a streaming option. However, when I go into my system, I don't see any options as indicated. I don't have the Course section in my adminCP. and in my moderation module, I don't have the LiveTopic option. Why don't I see this? Is this an old version that no longer exists? Thanks
Last reply by D-Trox, -
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- 2 followers
- 7 replies
- 810 views
After a member has downloaded his pii data, this is what is displayed in the AdminCP in the user's profile history: The latest fix has already been applied.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 386 views
I ran into this error while trying to install a new application on my Cloud hosted community. Any ideas?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 613 views
Following a previous post regarding upgrade issues - I managed to get my upgrader to complete and activated a new supported theme for the new version. However, I had a notice for a large number of database problems in the admin panel, so I began to implement the SQL queries to fix it, but now I am unable to access the admin area at all. I get an EX1146 error and it then logs me out again shortly afterwards... PS For Admins: We don't currently have a test environment and changes active on the 'live' URL on record.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 509 views
Fixed: I was able to resolve this by closing the upgrader tab, and going back to the /admin/upgrade/ URL I'm trying to update our CMS to a new version. After initially getting 500 Errors, I was able to rename some third party folders to get to the upgrader GUI. When going through the upgrade process, I end up at a point where I need to make manual SQL queries to the database. I've done this process through SSH and all queries completed, however, when I click the "I have run the queries manually and confirm they were run successfully" button - it starts loading the upgrader process bar and then returns me to the manual actions page. I can't get past this point.
Last reply by Marc, -
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- 2 replies
- 567 views
Hello! I am looking for someone to sort this out for me: I have 2 existing popups. They are both already visually optimized (logo, colors etc) One that was made from google tag manager, (for google and GAM campaigns) and one that appears because of an adnetwork I am serving ads for (the script is loading it because it s necessary). A third network is asking for another cookie popup that will suit them,.... so.. I need one popup that will combine. a)GTM+ googleads. b)adnetwork1 (project agora) c). adnetwork 2 (orange click media) d) adnetwork 3 (underdog media) I could ask elsewhere but they dont have ips knowledge, I would rather …
Last reply by MeMaBlue, -
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- 1 follower
- 1 reply
- 435 views
I have database under a tab and it is no longer visible. The database records had been automatically loading on this page. I don't know what changed or how to fix it. Help would be appreicated.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 470 views
Good day! We noticed that there is a new version (4.7.11.1) of Invision Community with security updates. We have a plugin, WordPress SSO (by Stuart Silvester), how will we know if this plugin is compatible with the 4.7.11.1 version of Invision Community so that we won't break our site? Thank you.
Last reply by Valerie Huard, -
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- 5 followers
- 58 replies
- 3.5k views
Since updating to 4.7.11 earlier today members are reporting that they have to keep logging in despite ticking the remember me option. I have replicated this myself on my iPhone - if I close safari completely and then open it the forum shows me visiting as a guest but as soon as I click on login or any other link then it logs me back in automatically. It’s almost as if initially it ignores the saved cookies but once you click on something it works correctly? Anybody else seeing anything like this?
Last reply by Whiskey Bizness, -
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- 2 followers
- 3 replies
- 690 views
See video for what this likely refers to - on a device where the "accept cookie" button has been clicked, the cookie bar still appears for a brief moment on page refreshes and then is hidden. And here is how it can be reproduced: Enable the cookie bar for guests Clear cookies and go to the site as a guest Cookie bar appears - accept cookies Login Refresh page - all is well. Clear cookies again and go to the site as a guest When the cookie bar appears, do not click either button Login to the site If/when the cookies bar appears, accept cookies Refresh the page - there's your cookie bar briefly. Tested on …
Last reply by Marc, -
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