coert_g Posted June 24, 2023 Share Posted June 24, 2023 I had previously mentioned in the support forums this week that I was attempting to update our CMS, where I encountered issues, including a database table being dropped. This resulted in us having to roll back the update process. Our hosts (Opalstack) rolled back the server files and the database to just before the update, and while it brought the site back - it is experiencing a few issues I'm hoping you can help us resolve. We already spoke with Opalstack, but they aren't familiar with the IPB codes. The primary issue is an inability to log in. When any user attempts to log in to the front end, it gives an error: Quote This site can’t be reached. The webpage at https://www.dropzone.com/login/ might be temporarily down or it may have moved permanently to a new web address. ERR_FAILED I suspect it's related to these errors I'm seeing in the error logs. Quote 2S106/1 Page Not Found - https://www.*****.com/index.php?app=core&module=system&controller=ajax&do=getCsrfKey&path=/cdn-cgi/rum 2S100/1 That page does not exist. https://www.*****.com/index.php?app=core&module=system&controller=serviceworker&v=ec888296fa1687438816&type=front&loggedIn=false Could someone please assist? This was done on a live site, so our site is currently inaccessible. Link to comment Share on other sites More sharing options...
Jim M Posted June 24, 2023 Share Posted June 24, 2023 41 minutes ago, coert_g said: This site can’t be reached. The webpage at https://www.dropzone.com/login/ might be temporarily down or it may have moved permanently to a new web address. ERR_FAILED This would be a hosting error you need to contact your hosting provider about. Link to comment Share on other sites More sharing options...
coert_g Posted June 24, 2023 Author Share Posted June 24, 2023 (edited) 15 minutes ago, Jim M said: This would be a hosting error you need to contact your hosting provider about. As mentioned, that was the first line of communication, but according to them the rollback and restore were a success - and they say I need to speak to you guys, cause according to them it's a software issue. Could you advise what it occurring for you to deem it as a hosting issue? So I can address it with them... Edited June 24, 2023 by coert_g Link to comment Share on other sites More sharing options...
Jim M Posted June 24, 2023 Share Posted June 24, 2023 5 minutes ago, coert_g said: As mentioned, that was the first line of communication, but according to them the rollback and restore were a success - and they say I need to speak to you guys, cause according to them it's a software issue. Could you advise what it occurring for you to deem it as a hosting issue? So I can address it with them... Anything which is not able to connect to the software itself would be hosting issue. That warning is from the browser stating it cannot connect to your server. You can try clearing cache, etc.. to see if this is a local issue to your computer. That may help. Link to comment Share on other sites More sharing options...
coert_g Posted June 24, 2023 Author Share Posted June 24, 2023 1 minute ago, Jim M said: Anything which is not able to connect to the software itself would be hosting issue. That warning is from the browser stating it cannot connect to your server. You can try clearing cache, etc.. to see if this is a local issue to your computer. That may help. We've tried clearing the cache several times with no success. Can you advise which errors these are - as I believe this is the basis for the browser error. This is directly from the IPB error logs: Quote 2S106/1 Page Not Found - https://www.*****.com/index.php?app=core&module=system&controller=ajax&do=getCsrfKey&path=/cdn-cgi/rum2S100/1 That page does not exist. https://www.*****.com/index.php?app=core&module=system&controller=serviceworker&v=ec888296fa1687438816&type=front&loggedIn=false This is what our hosts say they don't understand because they don't know the IPB codes and what this is detailing. I'm looking to understand what IPB is saying with these errors. Link to comment Share on other sites More sharing options...
Solution Jim M Posted June 24, 2023 Solution Share Posted June 24, 2023 1 minute ago, coert_g said: 2S106/1 Page Not Found - https://www.*****.com/index.php?app=core&module=system&controller=ajax&do=getCsrfKey&path=/cdn-cgi/rum2S100/1 That page does not exist. https://www.*****.com/index.php?app=core&module=system&controller=serviceworker&v=ec888296fa1687438816&type=front&loggedIn=false These are just individuals attempting to access things which do not exist. I am not having any issue accessing your community so this sounds like something local to your computer having issues accessing. Have you tried a different browser? Link to comment Share on other sites More sharing options...
coert_g Posted June 24, 2023 Author Share Posted June 24, 2023 Just now, Jim M said: These are just individuals attempting to access things which do not exist. I am not having any issue accessing your community so this sounds like something local to your computer having issues accessing. Have you tried a different browser? Thank you - this occurred across multiple devices and had the issue on both mobile and desktop. And each time I attempted to log in, I would note those two errors being logged as new errors in the log. As though it was looking for something to parse the sign-in process but didn't find it. That said, I have tried again with an incognito browser tab and that seems to allow logins now. I've asked our community to let me know of any bugs that may appear. Thanks for your assistance. Link to comment Share on other sites More sharing options...
Jim M Posted June 24, 2023 Share Posted June 24, 2023 Glad to hear you at least have access. Would recommend purging any cache if you're using a CDN or anything like that. Link to comment Share on other sites More sharing options...
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