Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,917 topics in this forum
-
-
- 1 follower
- 3 replies
- 566 views
The filters for the Providers list are broken: https://invisioncommunity.com/third-party/providers/ Here's a list of issues: If you filter by Theme Design it shows only 4 results instead of 20. If you filter by Plugin Programming it shows only 6 results instead of 21. If you filter by Complex App Programming it shows only 5 results instead of 16. If you filter by Data Conversion it shows only 5 results instead of 21. If you filter by External Integrations it shows only 5 results instead of 17. If you filter by Long Term Projects it shows only 5 results instead of 25. If you filter by Pages CMS it shows only 4 results i…
Last reply by teraßyte, -
-
-
- 1 follower
- 4 replies
- 557 views
Due to an Admin mistake, it seems that a general Ban on all IP's is instated, so I cannot log in with my Admin credentials and consequently open my Admin CP. How can I get technical support via e-mail ? What plan does allow that and how can I pay for an upgrade ?
Last reply by Adrian Pricina, -
-
-
- 1 follower
- 11 replies
- 900 views
Why are hidden posts searchable for users with view permission and scheduled/unapproved posts aren't?
Last reply by Daniel F, -
-
- 1 follower
- 7 replies
- 665 views
Hi guys. I have moved to a new server and over the days this has happened, that you cannot write messages either in posts or in private messages. Import the SQL from plesk and then change the password in the config. Anyone else has happened? Thank you very much for your help. All the best.
Last reply by JoNaDo18, -
-
- 4 replies
- 745 views
Hello, I just logged into the Client Area and noticed that my renewal on 8/31 was canceled. This is odd as my card was charged, and my license shows that it has been renewed into May 2024. Additionally, I’m seeing a set of “V5 upgrades” being charged. Can you help me understand what these are and what’s happening? After renewing, my forum now hasn't been working correctly in addition to these questions and I'm trying to troubleshoot it. Thank you,
Last reply by teraßyte, -
-
-
- 16 replies
- 823 views
Hello, I recently had a malware attack on my site and I believe it has caused damage to the files of my community. When attempting to load into my forum I get the following error. I highly suspect that files were damaged in the malware attack and need to be replaced, but I want to know how to do this in the safest way possible as to ensure no data loss. My site was not on the absolute latest release, and without access to the ACP I am unsure how to check what version I am running. I am the only developer on this community, and it is a hobby of mine that I have been running for 15 years. I don't have a web admin to turn to for help since it is just me, so any help …
Last reply by Miss_B, -
-
-
- 9 replies
- 633 views
Hello, in the support module, I am accessing the "phpinfo" option and I get this error. Error: Call to undefined function IPS\core\modules\admin\support\phpinfo() (0) #0 /home/XXXXX/public_html/foro/system/Dispatcher/Controller.php(118): IPS\core\modules\admin\support\_phpinfo->manage() #1 /home/XXXXX/public_html/foro/applications/core/modules/admin/support/phpinfo.php(38): IPS\Dispatcher\_Controller->execute() #2 /home/XXXXX/public_html/foro/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\support\_phpinfo->execute() #3 /home/XXXXX/public_html/foro/paneladm/index.php(13): IPS\_Dispatcher->run() #4 {main}
Last reply by Miss_B, -
-
-
- 1 reply
- 254 views
I've got an empty notification of Members requested Account Deletion: which has been there for a few weeks. There was a member in there, which I deleted through the members area so I could keep their posts as Guest posts (I wasn't sure if I could do that through the notification itself). But since removing the member, the notification albeit empty now has remained.
Last reply by Jim M, -
-
- 4 replies
- 706 views
Hey, I have an old pretty much archived forum - that I would like to revive, for nostalgic reasons. The problem is it doesn't even load at all, probably because the server has been through countless upgrades and all the functions in PHP that had specific syntaxes back then aren't the same now....amongst another bunch of plugins and whatever else. I was wondering if it's possible to obtain versions of invision board that were released between then and now and run through upgrade procedures to get back to the old data?
Last reply by teraßyte, -
- 3 replies
- 532 views
We've got a few members who have somehow turned off the "last visited" part of their public profile. I don't remember this happening in the last ten years (it's still visible to me as the admin, but not to general members) I searched through the CP but don't see a way to disable this "privacy" feature. a) does anyone know how to prevent a member from hiding the last time they visited and less important b) is this a new feature?
Last reply by Adriano Faria, -
-
- 1 follower
- 4 replies
- 476 views
Hi, Wondered if anyone else is suddenly receiving an influx of spam? We've had to ban around 10 accounts in the past couple of hours. Our spam settings are fully configured so not sure what's going on and how we can prevent? We've had to opt to manually approve new members as a short term measure. Any advice would be appreciated! Settings: Invisible ReCAPTCHA Plus the below: A flavour of the gorgeous spam we're currently getting
Last reply by DTL2012, -
-
-
- 2 followers
- 4 replies
- 668 views
Some reason xmlprc.php is constantly getting hit. Should I worry? If yes, best way to block them.. why are they keep hitting that file?
Last reply by Stuart Silvester, -
-
-
- 2 followers
- 5 replies
- 579 views
For some reason, when I embed a forum topic in a post, sometimes (but not always) there's an unnecessary scroll bar displayed. I know how to fix this with CSS, but I suppose that scrollbar shouldn't be there to begin with? I see this: When I would want to see this:
Last reply by David N., -
-
-
- 4 followers
- 21 replies
- 1.2k views
"Caching is not working correctly, please contact support for further assistance." Tried manually flushing cache after applying September update — no change.
Last reply by David N., -
-
-
- 1 follower
- 2 replies
- 537 views
Hello, Do you have best practices for Cloudflare configuration with Invision Forum ? Regards,
Last reply by teraßyte, -
-
- 3 followers
- 19 replies
- 1.5k views
Seems my database size has increased significantly and not aligning with traffic increases. Any suggestions on where to review to troubleshoot?
Last reply by Nathan Explosion, -
-
- 1 follower
- 3 replies
- 651 views
Hello, Is there a way to edit or add more "Font Size" in text editor, more than "12" ? Regards,
Last reply by Underwood, -
-
-
- 1 follower
- 2 replies
- 488 views
I'm extremely new to IPS forum suit, it's a big change from mybb. However, I have cloud invision. I've purchased themes, plugins etc that I feel is great for my community. However, when logging in via mobile I get "The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information" The theme I am using, is the most up-to date according to the developers website, and I only have 1 other plugin from the marketplace (free). All are up to date. I've cleared the cache both my devices, and server but the error is still persistant. There is no errors as such in the admincp s…
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 455 views
The Store module is disabled for all groups in my Commerce installation and still the Product Reviews keeps showing up on IP Address Tools: It removes related items in other places, such as Products in search.
Last reply by Marc, -
-
-
- 1 follower
- 9 replies
- 859 views
I'll honest... I literally hate upgrading. For as long as I can remember, since the monthly updates have begun, evey time I try and upgrade to the latest greatest, it is always a hassle. Not once has it gone smoothly. I generally get through the first two or three steps and then when the update is supposed to be applied, I usually get a screen telling me that it can't for whatever reason or it simply freezes. When this happens, I am generally able to back out of it and submit a second time and the install actually happens. I have expressed this problem to management previously and was told that it would be rectified. Today was a new one. I get through the first few …
Last reply by Marc, -
-
- 1 reply
- 499 views
I recall a line of code that one could add to our constants.php file which would stop all board emails from being send out...does this still work, and if so, what is that line?
Last reply by Adriano Faria, -
When the caching errors started appearing about 3 hours ago, I was editing my menu in the menu manager in my ACP. Since then, my menu has been acting weird, showing me different menu orders and refusing to publish the ones I was trying to publish. Now it's in a state where the current live menu is pretty close to what I want but it still needs to be further edited, however the menu manager is showing me a restored default configuration that I did not publish. How can I have the menu manager show me the current live menu so that I can continue editing it?
Last reply by David N., -
-
- 5 replies
- 517 views
I hadn't realized that when going through the install process I was on the non-secured side (HTTP). So now the key is set to that and I would need it to be assigned to the HTTPS. Is there a way to do this without spending the $15 for a key change?
Last reply by Jim M, -
-
- 3 replies
- 639 views
Hello, I want to add the ability to add tables when someone is posting a new topic or a comment. I went to edit toolbars then Add Button and followed the link provided: HERE Then I downloaded the file, and when I upload it I get this error message: 1C120/B The plugin does not appear to be valid. Make sure that you have uploaded the plugin exactly as you downloaded it. How can I add more plugins to the CKEditor ?
Last reply by Nathan Explosion, -
-
- 2 followers
- 7 replies
- 745 views
Hi, we signed up to hive to test it earlier but it appears it defaults to importing all content (even content guests can't see etc) and in the ACP, if you select which forums etc you would like it to import, those settings don't stay saved. (Eg - save them, come out of the page and go back in, and it's back to defaulting to all content).
Last reply by Marc, -
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
