Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
-
-
- 2 followers
- 6 replies
- 877 views
At the top of my homepage/forumhome I have a block with new forum entries. If I (or other users) come back after some time, it still shows the old list. Only if we hit F5 it will update. It happens on mobile and Desktop, browser is chrome. You can find screenshots/examples here: https://www.fernstudium-infos.de/topic/20001-startseite-aktualisiert-sich-nicht-mehr/page/3/
Last reply by Jim M, -
-
- 1 follower
- 1 reply
- 366 views
Hello, i can't find anything related to purchases for analytics or google ads, im not sure if its even exists or not, but it would be perfect if we track that events for optimize more google ads on conversions. it tracks, sign ups, other activities but 0 purchase events.
Last reply by Driven 2 Services, -
- 1 follower
- 6 replies
- 954 views
Is it possible to make your RSS/Atom Feed Imports get updated automatically? As it stands you have to click the refresh button manually. I'm wondering if this can be automated somehow? I saw one app in the marketplace that seems to do this with the option of refreshing automatically, but it does not work with latest version of IPS. The other RSS features (for pages) do not import enough info like RSS/Atom Feed inside AdminCP does. Maybe somehow setup a cron to run it, but how, if that is possible?
Last reply by Adriano Faria, -
-
- 1 follower
- 9 replies
- 766 views
My passwords were memorized by my browser. All of my saved passwords were erased for some unknown reason. My forum's is simply not sending the email with the password reset link (I checked my spam folder). The password reset email worked for this forum allowing me to post my request for help. I'm locked out of my forum is there another way for me to reset my own password?
Last reply by Jim M, -
-
-
- 1 follower
- 10 replies
- 870 views
Hey! Please view the video below. I feel it portrays the issue much better than I can describe with words. chrome_G4uEny2h0O.mp4 Basically, if you expand a quote and then expand a spoiler within that quote, it will break outside of the quote, and interfere with other elements. Any way to fix this?
Last reply by 3ventic, -
-
-
- 1 follower
- 1 reply
- 471 views
I noticed an error in the Email Error Logs now. I got the following error (Error Logs) when I clicked on the resend link: Thank you.
Last reply by Marc, -
-
-
- 1 follower
- 11 replies
- 1.2k views
Not sure I'm missing something. I enable Push: Then some time later, it requests to enable it again: It shows fine on ACP:
Last reply by Marc, -
-
-
- 2 followers
- 11 replies
- 821 views
Hi, I'm a cloud engineer maintaining a large IPS forum with ~200k users. We've been using IP.Board since the early days, but we're needing to migrate our forum to a more modern server in order to keep it maintainable by our small team. We've looked into IPS cloud as a modernization option, but the current offering isn't viable for us. One of our requirements is that we need to be able to create members from our other internal microservices, and allow these members to login with oauth. At the moment, this isn't possible with the API, and requires direct access to the IPS MySQL database. So, in order to modernize our forums hosting infrastructure, we are movi…
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 660 views
Hi, This is causing me a lot of grief at the moment. Updating media files (usually PDFs), even old ones (> 6 months old), almost never results in the latest version being loaded on a subsequent refresh - even on other machines on other networks. This means I end up having to delete the original media file and re-upload it which causes more work (need to update the link in the code and re-upload that) broken links Are there any tricks to fooling the CDN to let go of the old version of the media file? I note that the _cb=1694742873 variable changes in the "media URL" reported by the admin control panel, so I would expect the new version to b…
Last reply by Marc, -
-
-
- 1 follower
- 3 replies
- 505 views
My site has been cluggin' along today a few times and is basically unusable due to loading times every now and then. Just wondering if something is going on with the backend.
Last reply by Marc, -
-
-
- 2 followers
- 29 replies
- 1.4k views
Pretty sure I have it configured correctly, but can't get it to show anything. Plenty of posts on my site, I've tried it as a sidebar block, as a page block, as a subforum block. Nothing ever appears. Current settings, 2 posts in the last 9999 minutes. Is there something else I'm missing to get it working?
Last reply by Clover13, -
-
- 1 follower
- 4 replies
- 904 views
Extreme Beginner. How can I hide an Admin from the Staff Directory. I have a few members that are admins but I would only like to list one in the Staff Directory.
Last reply by Jim M, -
-
- 6 replies
- 1.1k views
hi there, my board is not allowing user registration, plz solve this out.
Last reply by teraßyte, -
-
-
- 2 followers
- 11 replies
- 810 views
I’m not sure what’s going on. It won’t let me put any information or any words in the description on my form or in my fourm description.
Last reply by DMGAMING, -
-
-
- 1 follower
- 3 replies
- 495 views
I've had around 10 spam accounts from India over the last 48 hours. When checking the IP, they are all from India. This morning I set it so that accounts from India are under manual review and yet 5 minutes ago I've got a new account posting spam, and the IP is from India.
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 573 views
After a number of years of being offline, we recently brought our message board back from the dead. Some of our users/members couldn't remember their old logins and just re-registered as new members. Is there a way to merge an old member account with the new user/member account?
Last reply by PBarton, -
-
-
- 1 follower
- 51 replies
- 3.8k views
Hi, I tried to setup marketplace many time on my site but could not succeed till date. I always get this error 3C409/3 There was an error communicating with the Marketplace server. Please try again later, or contact us for assistance. FYI, We are on a government hosting and we need to whitelist url for accessing outside services. we have whitelisted the below url Destination - remoteservices.invisionpower.com Port - 80, 443 Request - Domain based I can perform IPS update but not able to setup marketplace. Is there any other domain that need to be whitelisted? If yes please mention.
Last reply by DonnonGT, -
-
-
- 4 followers
- 39 replies
- 2k views
Since yesterday, when I click "Submit Reply" I have to wait over 5 seconds for a post to be submitted instead of the usual 1 second.
Last reply by David N., -
-
-
- 3 followers
- 27 replies
- 1.6k views
We are in the cloud, and trying to integrate a new ad partner Ezoic and it is going very poorly. We have a small group of users that pay a subscription to get no ads. Ezoic doesn't use the ad blocks, so they gave us a script to put in that would (they said) prevent ads for that group. We made changes to core > front > ipsfocus > headExtra and put things in there. I thought everything was working but now people are saying they can't access the forums. Some groups can, some can't so I want to remove the latest changes and revert back. I can't get into the admin panel, I get this message no matter what I try. Any help is appreciated. Thanks. [[Templa…
Last reply by Marc, -
-
-
- 2 followers
- 5 replies
- 581 views
Long story short. I made a bunch of subdomains to sort all my storage into subdomains. Files into download.domain.com. Images into images.domain.com etc. So far so good. Apparently the permissions that is set when creating a subdomain do not work properly when then changing the storage in ACP. So not everything was moved but ACP still deleted the content left over on the original storage. After a lot of back and forth I decided to restore from a backup, but dumb as I am I didn't make a full backup before I started the storage move, since I didn't know permissions would cause so many issues. So, I restored all the files which I had a backup of, but the database b…
Last reply by Sirmadsen, -
-
-
- 3 followers
- 27 replies
- 2k views
Hi! I add to the user a new right. And here is the error. I attach a screenshot
Last reply by teraßyte, -
-
- 1 follower
- 6 replies
- 694 views
I'd been tried to upgrade to 4.7.13 version, but any problem has ocurred. I can't to open site suite or AdminCP. How can I fix it? Suite site: AdminCP
Last reply by Miss_B, -
-
- 11 replies
- 910 views
I’m a admin on my site. I haven’t been on in a while and maybe forgot the password but remembered it. It’s keeps locking out for 30 mins
Last reply by Miss_B, -
-
-
- 6 replies
- 585 views
Hello there, I haven't been using this in a very while but have decided to use it again since yesterday. I just tried to create a new page, but when I try to edit it it says that I don't have permissions to see it - Error Code: 2T187/3 If anyone could help me please let me know. The account that I'm editing is ofcourse Administrator and have all permissions.
Last reply by Jim M, -
-
-
- 2 followers
- 13 replies
- 871 views
Installation went pretty smoothly but the conversion from the old to the new board has issues with the image paths. I've given the full path to, the MyBB install, the image folder, avatars folder, what ever folder I could think of. I've searched the forums here and only found questions about how to solve this whiteout answers. The explanation underneath the fields: Would say that's pretty spot on. (also without the slash) Did anyone find the solution for this? Thanks!
Last reply by Leon de Graaff, -