Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- "This theme file could not be saved"?
- Last reply by Jim M,
22,928 topics in this forum
-
- 0 replies
- 290 views
Has anyone got this working? Twitch embeds are fine on desktop, even tablet, but there's always a #4000 error when trying to view an embedded stream on mobile (at least on iPhones). Wondered if anyone had found a solution?
Last reply by PoC2, -
- 4 replies
- 453 views
To turn off guest users from looking at the member profile; so for google too. How can I do this?
Last reply by uA_Y_C_A, -
- 0 replies
- 242 views
I have this js code to load ads from php . When I try to include it with analytics js code or create an ad unit the ipb pages go into loop. Any idea why this js code creates a loop, loading issue? Thank you. <script type="text/javascript"> var zadajax = new XMLHttpRequest(); zadajax.onreadystatechange = function() { if (zadajax.readyState == 4) { document.write(zadajax.responseText); } }; zadajax.open("GET", "/zad.php", true); zadajax.send(null); </script>
Last reply by virap, -
- 1 follower
- 2 replies
- 324 views
Since upgrading to 4.5 I am seeing posts with shading of the text and usually from text copied from other websites and pasted into the editor. How do I turn this off? (see pic) Thanks
Last reply by Genestoy, -
- 8 replies
- 435 views
We have recently migrated from vbulletin to ipb. I struggle to migrate some of the custom solutions we had working with vbulletin. One of them was a robot that would crawl the threads in vbulletin database and flag those that potentially violate adsense TOS so we don't serve adsense on those threads. There was an extra field in threads/topics database and looking into the value the page could decide if adsense should be served or not. In IPB where I can add this custom db field to make its value accessible in topics template? I mean I could go ahead and add it to the topics table, but how do I fetch the value in the template. I see the topics ta…
Last reply by virap, -
- 4 replies
- 585 views
Hi and how to configure, I have almost no traffic, and this message constantly comes out, and if you choose the recommended crowns how to configure there even on the hosting you need to register I did not understand where to register this command in what file
Last reply by Alexandr.P, -
- 2 followers
- 17 replies
- 1.5k views
Hi since upgrading my forum to 4.5.4 the forum on ipad no longer works correctly and cannot post replies or create new topics. Testing on invisioncommunity forum has the same results, tried with safari, chrome, edge but all the same. Top right menu does not work, reply to this topic - you cannot get the editor to work (expand or open) Reply at the bottom of the posts, editor will not expand or open. Quote button is missing aswell Is there any fix for the issue as users cannot use the forum using ipad ☹️
Last reply by Morrigan, -
- 2 replies
- 689 views
Hello, I just opened a ticket because we have encountered a problem since this morning (everything worked yesterday) it seems that our license key is no longer recognized even though we are up to date with payments. When we try to update the license information, this message is displayed " The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information." and replacing it, ipb tells us that it does not exist? Similar problems today? Does IPB verify the license key on a particular port of the server? Thank you Kims
Last reply by kims79, -
- 7 replies
- 451 views
I have added two widgets - top posts and topics to my forum. https://community.jackcorsellis.com problem is that they are still visible even when not logged in. Everything should be hidden unless user is logged in. I have blocked access to all other forums but cannot find how to lock these down. Any guidance appreciated thanks
Last reply by Nathan Explosion, -
- 2 replies
- 375 views
So I just run into this problem. While checking some stuff I got a message that my license key needs to be renewed. I went to license key, pressed refresh license key data, now my spam defense is down. Uhhh, is there something I may have done wrong to cause this? Is there any quick fix for it? Can I just use a normal license key or will that break more? Trying to re-enter the license from the client area tells me it's not valid..
Last reply by Alexander V, -
- 0 replies
- 299 views
Using Zapier integration, I can see the ability create a new member in Invision but cannot see action to delete or unenroll a member from an Invision forum or group. Is this functionality planned and is there a workaround? thanks
Last reply by Jack Corsellis, -
- 3 replies
- 356 views
\applications\cms\sources\Databases\Databases.php:hasReciprocalLinking($databaseId) if ( $data['database'] == $databaseId and $data['crosslink'] ) This line in hasReciprocalLinking() method throws notice error for me. 14 => array (size=7) 0 => array (size=1) 'database' => string '10' (length=2) 1 => array (size=1) 'database' => string '12' (length=2) 2 => array (size=1) 'database' => string '12' (length=2) 3 => array (size=1) 'database' => string '7' (length=1) 4 => array (size=1) 'database' …
Last reply by VarunAgw, -
- 8 replies
- 792 views
How remove status updates from sidebar block (recent status updates)? Mean not block - only messages! regards
Last reply by bosss, -
- 1 reply
- 346 views
Hi, I enabled the option in IPS to log in using a third-party OAuth client. I would like to obtain that user's ID in this third-party OAuth that was used by a particular user to log in. Which API endpoint should I use? When I make a GET request for this endpoint https://example.com/api/core/members/1?key=example-key I get this result(confidential data has been hidden with "XXX-XXX"): { "id": 1, "name": "FNTWORK", "title": "", "timeZone": "America/Sao_Paulo", "formattedName": "FNTWORK", "primaryGroup": { "id": 4, "name": "Gerente", "formattedName": "Gerente" }, "secondaryGroups": [], "email": …
Last reply by bfarber, -
- 2 replies
- 313 views
Hello, I need export active users but in database I don't see any flag. Can you write me how can I recognize which user is active or not?
Last reply by bfarber, -
- 0 replies
- 851 views
Hi guys I recently upgrade from 4.4.5 to 4.54 and now have the following image links, i now noticed the urls are not forming properly https://www.x-x-x-x.com/forums/topic/7722-memes-funny-pictures/~fileStore.core_Attachment~/monthly_2017_02/FB_IMG_1488276319187.thumb.jpg Any ideas how i can fix this please. thans
Last reply by loccom, -
- 1 follower
- 4 replies
- 350 views
The new topic info side bar in 4.5 that gives a summary of the topic is only displaying on some topics, is there a reason for this? Can I control it at all?
Last reply by CoffeeCake, -
- 1 follower
- 15 replies
- 1.4k views
Hello all, I have been using the Twitch Integration application for a while now and everything was fine up until a few weeks ago after a stream I noticed it still showed me online, even the following morning. I removed my channel from the application to try an fix it, but then could not add any channels back. I have tried everything I can think of to fix it, complete reinstall etc. I contacted the dev @LZDigital two weeks ago but they have not been online since early May, I was wondering if someone would be interested in having a look for me? I will pay for your time of course. Kind regards, Madiakz
Last reply by ImpartialGeek, -
- 3 followers
- 18 replies
- 879 views
Hi, Has anyone had access to the Zapier integration? I've been checking daily for weeks now and I can't find it. If you have seen it, do you know if these are possible: Is there a zap action to change an existing user's role? Is there a trigger when someone registers that allows us to use their email address in a follow up action? Is there a trigger for when someone buys something on the store? If these are not possible then I can stop checking Zapier each daily because it won't be able to do what I need... If anyone knows, I'd be grateful if you could tell me. Thanks, Nigel
.thumb.jpg.1d991cdb2cdf5ea30dfda31c7c4b6c4d.jpg)
Last reply by UncrownedGuard, -
- 1 follower
- 2 replies
- 307 views
Hello, I think Invision already has this functionality but I can't figure it out. Our situation: When someone completes a particular action off Invision (they complete a form on SurveyMonkey) I want to automatically upgrade their group on Invision. I had hoped that the Zapier integration would allow this but there is no action for changing a group. Has anyone else had to think of a way to do this? Could you please share your solution? Thanks, Nigel
Last reply by nigeld27, -
- 1 reply
- 264 views
Title says it all. How do I change the Blogs default from "/blogs" to "/news"? It's not clear if a custom friendly url is the right way to go...
Last reply by Adriano Faria, -
- 3 replies
- 426 views
Does anyone know how I can get access to these after purchase? I want to purchase Blog but I am not ready to upgrade to 4.5. I get it... the easy answer is "upgrade" but we have a large site and need to let 4.5.x stabilize and then test upgrade. This will take another month or so. This should be an easy thing if the files in the applications folder exist somewhere. I messaged IPB support for help but I'm hoping someone else may know. The download feature in the client area only lets me download 4.5 (not even 4.4 legacy). Thanks!
Last reply by Fast Lane!, -
- 1 follower
- 0 replies
- 227 views
Is there a script, hidden ACP menu, plugin or workaround to rebuild the thumbnails for all the files in the Download section? I just upgraded a site with about 600 files and even though 90% of them have images uploaded, barely 1/5 shows up on the download index page. Thanks in advance!
Last reply by balazsp, -
- 1 follower
- 7 replies
- 643 views
Hi community, Me and other Firefox users of my IPS community observed a problem with the current Firefox version (83). I'm discussing this topic since a few day with the IPS support team, but we have not yet found a solution. The problem concerns the position where Firefox is scrolling to, when you have a link with a specific comment (anchor) of a topic. There is a precondition I have already found out. The problem occurs only, if there are two or more huge quotes or spoilers in the topic The browser window should not be maximized (maybe only relevant for 4K displays) Chrome, Edge, Safari, Opera is working fine (no need for testing) …
Last reply by Ryan Ashbrook, -
- 2 replies
- 317 views
Hi, I would like to get access to the customer's last name via the REST API. I am able to get its address lines in /nexus/invoices/ but I can't find its last name in the associated customer object. I can't find it in /core/members/ either. Could you please tell me where can I find the last name and the first name of a customer via the REST API (I already have the customer's ID) ? Thank you, Franck
Last reply by Franck Le Glasse,
.thumb.jpg.1d991cdb2cdf5ea30dfda31c7c4b6c4d.jpg){kind=avatar}
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
