Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
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- 2 followers
- 21 replies
- 839 views
Please see my comments in this post. This started yesterday, not long after I updated for the new patch. The reply box would not open. I cleared the site cache last night. Then it happened again this morning, the reply box did not open, I cleared the cache, it worked. Then a couple of hours later, I tried using bold and underline in the reply box, they didn't work. I cleared the cache, and they worked again. There are 0 errors documented. Members are frustrated. This site gets a four to five hundred posts a day.
Last reply by Square Wheels, -
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- 1 follower
- 3 replies
- 472 views
I'm getting this, and all those errors have to do with embedded posts or topics...
Last reply by Randy Calvert, -
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- 1 follower
- 2 replies
- 852 views
My login settings show only email address as Authentication Type (see image below) I am still getting an alert as follows - Display name logins are enabled Allowing users to log in with a display name can represent a security weakness for your community because display names are public information and malicious users may attempt to login to multiple accounts with common passwords until they find an account for which the passwords work. It is recommended that you only allow users to log in with their email address. Am I missing something?
Last reply by Marc, -
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- 3 followers
- 14 replies
- 1k views
When "Post Before Registering" is set to Allowed, guest users can submit comments on topics without registering/logging-in but the comment gets submitted immediately (skipping the registration process) for approval and the admin as no clue of what the guest user's email address is or if it was a bot submission as email address is not exposed on the approval form. The guest user has no clue the content got submitted as "possible spam". Here is what the config option says but the registration process is skipped before the submission - "Guests will see the ability to submit content and then will immediately be prompted to register an account before the content…
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 434 views
Where do i find the incompatible plugins and applications the message is speaking of?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 424 views
Please add a link to the Donation page on the Donations block.
Last reply by Jim M, -
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- 2 followers
- 11 replies
- 1.2k views
When attempting to like or otherwise react to a post. Problem just started randomly today, seemingly for no reason. Please could Support assist? Many thanks.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 827 views
In my IPB site i have installed the PHP Version 8.1.22. But in the Get Support page i have this error: Find a solution You are running MySQL version 5.7.34-cll-lve. While this version is compatible, future releases of our software will require version 8.0.13 or above. Any help? thanks
Last reply by Randy Calvert, -
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- 1 follower
- 1 reply
- 420 views
Hi, I recently had a user request to delete their account via the Deletion Requests form. I approved this. However, it has created some background tasks which are erroring and blocking other background tasks from running. I have attached a screenshot to show this. The blocking tasks are named "Merging <deleted user> posts". This is the error log from the failing task. TypeError: IPS\forums\_Forum::setLastComment(): Argument #2 ($updatedItem) must be of type ?IPS\Content\Item, IPS\forums\Topic\ArchivedPost given, called in /var/www/vhosts/<path removed>/httpdocs/system/Content/Comment.php on line 1360 (0) #0 /var/www/vhosts/<path removed>…
Last reply by Stuart Silvester, -
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Recently I can't upgrade my forum to new version. When I start upgrade, I get an error "There are some problems with your database which need to be fixed before you can start the upgrade". And it's not a small fix, whole code down below. If I press "Fix Automatically", after 2 minutes of waiting, I get this error The problems with your database could not be fixed automatically. CREATE TABLE `core_search_index_new` LIKE `core_search_index`; Table 'core_search_index_new' already exists So I ran every single query manually from MyAdmin. They all returned successful. After all this work, I went with the upgrade option again, and, received the very same error wit…
Last reply by Denis Surkov, -
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- 2 followers
- 5 replies
- 561 views
Hi, In the advanced configuration in the settings, and in the data storage tab. I'm not sure if I should leave it on file system or choose MySQL database? Because could this cause the database to swell significantly for hundreds of members? Because too big a database is not desirable either. Thank you in advance for your answers. Sincerely, Pascal.
Last reply by Cerbere Styxx, -
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- 2 followers
- 2 replies
- 681 views
I can't access to Web App in ACP since day 1: EX0 Something went wrong. Please try again. TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given (0) #0 /var/www/ips_usr/data/www/example.com/system/Dispatcher/Controller.php(118): IPS\core\modules\admin\settings\_webapp->manage() #1 /var/www/ips_usr/data/www/example.com/applications/core/modules/admin/settings/webapp.php(39): IPS\Dispatcher\_Controller->execute() #2 /var/www/ips_usr/data/www/example.com/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\settings\_webapp->execute() #3 /var/www/ips_usr/data/www/example.com/admin/index.php(13): IPS\_Dispatcher->run() #4 {…
Last reply by Stuart Silvester, -
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- 2 followers
- 5 replies
- 689 views
Hi, I can't post forum posts or start new threads. This is the error I get: 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: TijgvIqq03CjdMarFuP2dlPXVLTO3ZB2MCiHG8au22hhlwlHCCGp5g==
Last reply by Markus Jung, -
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- 1 follower
- 2 replies
- 575 views
I've been reading articles about Google's plan to eliminate "third-party cookies entirely by mid-2024," and I am wondering how this will affect Invision Community software? Will it function properly without cookies? https://www.searchenginejournal.com/google-to-disable-third-party-cookies-for-1-of-chrome-users/498429/ Also, could I be mis-interpreting what they will be doing? Perhaps they won't allow any cookies from other sites (site B) to load when visiting site A? I'm not sure, but it seems like a pretty big change to me.
Last reply by Randy Calvert, -
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- 3 followers
- 7 replies
- 866 views
Yesterday I updated to v4.7.15, and since then I've seen what appears to be a ~50% traffic drop in my forum app. At the moment it is hard for me to tell if this drop is real, or perhaps due to a change to the Online Users by App that I don't see listed in the change notes. In summary, until I upgraded yesterday my Online Users by App shows my forum visitors dropping a huge amount, to where they are now below the level of my site's Pages app. To me this seems like an impossible drop, given that 90%+ of my site's total content is within our forums. I am wondering if anyone else who upgraded has seen a similar drop in forum traffic, whether this drop is real, and …
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 1.8k views
PageSpeed Insights is now making a big deal out of the use of UnloadHandler and "Registers an unload listener" in root_library.js. My scoring for Best Practices went from ~95 to ~78 overnight. Are you aware of this, and if so, what is the timeframe for updating this?
Last reply by sadams101, -
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- 2 followers
- 1 reply
- 413 views
I set - "Allow new registrations?" to Yes, with quick registration (Recommended) "Validation method for new accounts" to Email validation (Recommended) but still see new registrations still coming up for Admin validation with an email notification to Admin. 2 users and timezones: User 1: New York User 2: Kolkata, India The above settings are defaults and not changed. Should I change the "Action to take for 1/4" to "Allow user to register as normal"?
Last reply by Ryan Ashbrook, -
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- 1 follower
- 1 reply
- 452 views
I did try to get assistance on Hive Talk https://talk.communityhive.com/topic/64-hive-e-mails-not-updating-even-though-hive-site-updates/ but the place seems abandoned. If I visit the Community Hive website, articles and posts from my site appear in a timely fashion. The e-mail I receive, however, only sends me stuff from Oct/Nov 2023. The daily e-mail seems to be the same few posts/articles over and over again each week. My Hive e-mail today has nothing from my site for the last 2 days though I've been actively posting and it's on the CommunityHive website.
Last reply by Jim M, -
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- 3 followers
- 5 replies
- 634 views
I have self hosted Invision Community v4.5.4.2. Now, I'm trying to upgrade to the latest version, got these messages in my dashboard: I realize that my server configuration is outdated but it meets requirements of currently installed version. So, when I tried to upgrade initially I got this message: Then I decided to clone my server with installed forum to be able to play around with php and db versions, but after I changed php version to 8.0 the forum completely stopped responding with 504 error, probably because of issues with back compatibility of php 7.1 and php 8.0. I downgraded version to php 7.4 and at least I was able to log in to admin area…
Last reply by Marc, -
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- 1 follower
- 4 replies
- 478 views
The Image Feed on the Sidebar needs a page refresh to make the images display. Click on my site (below), and then look at the right block "Random Images". You will see the image files names appear without the image being displayed. Refresh the page and then the images will appear. This seemed to happen after the last patch. My Site Here
Last reply by GoGators, -
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- 2 followers
- 10 replies
- 720 views
In one topic, I've embedded links to two other topics, and the embeds no longer show up, even though the original topics still exist and the links have not changed? Here's what I see instead of the embedded cards:
Last reply by Daniel F, -
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- 2 followers
- 1 reply
- 403 views
Hi, I am using a pages database to store member applications in my gaming clan. We log Epic and Steam IDs in a Text type field. Is there anyway of making this field searchable on the database frontend on the website? Right now if a steam 64ID is stored in the field there is no way of easily searching the database for that ID.
Last reply by Marc, -
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- 2 followers
- 3 replies
- 550 views
I noticed a bug where month names are not translated on front-end even though phrases are set to translate them. I even changed browser language and that did not change anything (though its not a solution by any means). My community has only one language and it's not English. I care not for any other languages. I need a solution to display it the language that is set by translation locale permanently.
Last reply by Marc, -
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I noticed a bug on multiple browsers where phrases which are indeed translated do not show up on the front-end. All of that happens in pop-ups. This for example happens in Gallery when uploading new images.
Last reply by Marc, -
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- 3 followers
- 17 replies
- 1.3k views
updated to 4.7.15 yesterday. Had issues installing from PC as i kept getting this : i then went to mobile and was able to complete the upgrade. Then i got this message showing : went then to the PHP8 Compatibility Scanner and it showed me this : so then like a good person i went to my Applications and tried to uninstall the mentioned Apps... but then i got this to show for it : over and over again . I cant correct the issues arising because the system wont let me uninstall the Apps. I know it says to either Disable or Uninstall and although those Apps ARE disabled they still seem to be causing an issue so i want t…
Last reply by Adriano Faria, -
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