Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 1 follower
- 3 replies
- 649 views
Hi, How do we disabled social 'Profile photo synced' from displaying in All Activity stream? When social login updating or synchronizing user profile picture. I assumed this the same with IPB All Activity stream here; I check our user log, the user never login. Here is in user account activity; Thanks for any help 🛠️😊
Last reply by Umaar, -
- 12 replies
- 944 views
Hello, We are currently updating our forum. We are doing this upgrade manually, but the error "Duplicate column name 'status_author_id' " occurred during the process. Does anyone know what this is due to? If so, what should we do to fix it? Thank you in advance for your reply
Last reply by Adlago, -
- 1 reply
- 894 views
Hi! People have been telling me the registration page on my forum loads very slowly while they try to sign up. I contacted my hosting server (namecheap) but they say it loads perfectly from their end. Any idea what could be the problem and how to fix this? www.chattersforum.com Thanks!
Last reply by Matt, -
- 1 follower
- 2 replies
- 424 views
Hi all. Since 4.6, I have a weird issue in my profile pages. When you access a profile, while you are logged in or not, and have tried it on various browsers, and I have confirmation from one other board that they have the same problem... the sidebar on the left does not appear. Hit refresh and it appears, every time. Note that we've tried with all apps disabled and on an unaltered dev board. Anyone else? Thoughts where to look? Bug? Thx.
Last reply by Giray, -
- 2 replies
- 1.2k views
Hello, We've recently upgraded to Invision Community v4.6.4 and have a veteran member of our community reporting they are unable to login on their main home computer. They did successfully login on two work computers. I am running a custom theme mdPanel and have upgraded that as well. I have also instructed them to clear caches, clear cookies and site history. I've also cleared system cache in Admin. They're restarted their computer and the error is always the same, "Something went wrong. Please try again". Error 2S119/1. I'm hoping this is only an isolated incident but concerned more users could be seeing this and just not contacting us. Any idea on the issue? …
Last reply by Matt, -
- 1 follower
- 1 reply
- 723 views
Is it possible to force English alphanumeric (or any other rules) to topic naming convention?
Last reply by Matt, -
- 7 replies
- 711 views
I would like to know if you also have this curiosity in your customer interface the subscription has changed from a renewal once every 6 months to every month ! Is this a bug?
Last reply by Matt, -
- 2 replies
- 478 views
We upgraded from 4.5 to 4.6.4 this past weekend and all posts including notifications now have absolute date and time instead of "Posted x mins ago". I tried looking for a setting relating to how dates and times are shown in the ACP but can't find anything related. I also asked one of our developers what it could be and he doesn't know. For example, the top notification should say "57 mins ago". Anyway I hope someone knows what it could be and can help us out, our community is at www.neowin.net/forum
Last reply by Redmak, -
- 1 reply
- 620 views
Hello I'm looking for the theme files folder, before I had it in / httpdocs / Theme / ID And now, no matter how hard I look, I can't find the file since the update. Where have they been moved?
Last reply by Daniel F, -
- 2 followers
- 3 replies
- 940 views
Hello, I don't know if this is exactly a bug, but I don't think it should work like that, tell me if I'm wrong. When I search for a content inside Checkbox set and click, the markup doesn't work, it just looks as if it had been marked. Searching... When you click nothing happens
Last reply by Hisashi, -
- 1 reply
- 279 views
Friends i bought the base IPS last week and installed it and i have it all setup and running with new members and content. I went today and purchased the Blog, Pages, Gallery and Downloads applications. My question is, how do i install them on a running site ? I redownloaded the entire suite, do i upload it and add them that way or will i lose what i have already ?
Last reply by Miss_B, -
- 2 replies
- 584 views
Hello, A while back I started a thread about this, but it never really went anywhere. We got broadsided by spammers and there's literally thousands of messages in the queue before we realized and setup a filter / block. Selecting all, only selects all on that page and doesn't select across pagination. Can you please supply a solution, if even it's just a MySQl query to delete all requests when email matches xx or delete all requests when subject matches xx? That being said, since you do have a nifty filter feature it would be amazing if selecting all filtered results actually selected all results and not just the ones displayed on that page. Thank you, …
Last reply by Nathan Explosion, -
- 2 followers
- 9 replies
- 708 views
How do I stop this? I have no means to ban someone who is not a website user. There is no way I can see to stop this user from trolling us with spam via your Support Request system. Please help
Last reply by superaven, -
- 2 replies
- 376 views
Wiped my files, restinalled fresh. Same IP, same Domain. Getting this error: An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support.
Last reply by Wesker289, -
- 1 follower
- 1 reply
- 407 views
I have a member stating that his messenger inbox was full (I have it set to 50 storage limit) so he deleted all of his messages and the banner will not go away? Any idea what needs to be done? Thanks
Last reply by Genestoy, -
- 1 follower
- 3 replies
- 715 views
Last reply by Joey_M, -
- 1 follower
- 0 replies
- 304 views
I would like apply permission for differents categories of products, but ... I can't find it....
Last reply by kmk, -
- 1 follower
- 4 replies
- 749 views
I've gone ahead and changed all of the database tables to InnoDB for all of the IPS tables but the Support tool still complains that my third-party marketplace apps are still using MyISAM. After reviewing some of these tables I see that the developers use a combination of InnoDB and MyISAM in their apps. If you choose to change over to InnoDB for the IPS Suite should one also change all of the third-party database tables for consistency? Will there be any problems created by doing so?
Last reply by Chris Anderson, -
- 6 replies
- 721 views
Can I delete these by just dropping them?I assume they are both for the member map, but I haven't used it in a while. the membermap itself table is 700mb for some reason.
Last reply by marklcfc, -
- 4 followers
- 3 replies
- 669 views
Hello, 🙂 Regarding badges and ranks in members' profiles, can you tell me how I can translate the sentences in English (Making your first post, Making your 10th post, etc.) ? Thank you. 🙂
Last reply by SecondSight, -
- 1 follower
- 7 replies
- 1.2k views
Hi guys, can someone help to explain how to remove this top navi bar? But not the bootom... Thanks, Igor
Last reply by Core4D, -
- 3 replies
- 1.4k views
The "Our Pick" block tries to link to a URL that doesn't exist when you promote a post in a thread. It currently tries to link to: /forums/topic/####-thread/?do=getPrefCommentComment&comment=#### (as an example) Just shows as 404. This is on the latest 4.6.4. I believe all other content is working fine, it's only posts within a thread that don't.
Last reply by CircaCitadel, -
- 0 replies
- 498 views
I've asked this a few times but still not got a definite answer. I've had the achievements up for a few weeks, so things like Dedicated have been given out to those logged in 7 days in a row, I also gave some manually awarded badges out. If they are not remembered, what is the procedure if new rules are added in future if I can't run a rebuild?
Last reply by marklcfc, -
- 1 follower
- 16 replies
- 1.2k views
Hi. Anyone having trouble with two factor authentication? I'm on 4.6.4 and when the authentication window comes up (on the admin side) when I type in the response, it won't let me through. I had to authenticate via email. It has done this consistently since yesterday. Thoughts anyone? Thx!!
Last reply by Giray, -
- 1 follower
- 1 reply
- 678 views
Hello, My community uses another custom theme as main and I haven't changed anything in default theme, how can I fix this warning? Or is it because of the custom theme that this warning is showing?
Last reply by Daniel F,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-