Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
-
- 1 follower
- 7 replies
- 1.3k views
Hello all, On my forum, I would like to utilize the 'Thanks' button so I have disabled the current 'Thanks' and changed the 'Like' button to 'Thanks'. My issue is that I do not want to utilize the reputation system, but I would like to utilize the reaction system by only having the 'Thanks' as the only button. Currently, it appears that if I disable the 'Reputation' capability, that this also disables the use of the 'Reaction' system, even though the 'Reaction' system is enabled separately. Can anyone help me sort this out so I can use the 'Thanks' button with the 'Reaction' system with the 'Reputation' system disabled? Also, I would like to make …
Last reply by Nathan Explosion, -
- 1 reply
- 743 views
Hey there, Just upgraded to 4.6 and all my members are Newbies. Once I posted after 4.6 I saw I was given my badges. Anyhow, still Newbie. Is there a way to force full rebuild and also assign Ranks? Is sth rebuilding in the background as it is just upgraded or do I have to force it from Achievements Settings? Thanks!
Last reply by Randy Calvert, -
- 2 followers
- 1 reply
- 351 views
Hello, is there a way to localize the titles of push notifications? I can't find any keys in ACP...
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 331 views
I've generated a manifest but it doesn't appear to be working as no 'install' is showing in the browser. This is how I've set it up (bearing in mind I've never done this before lol) so is everything in place and the settings correct? The only thing I've not done is the safari mask icon as I am uncertain as to what that entails. Here are my settings (BTW for some reason the Favicon has been replaced by the Application icon, is that normal?)
Last reply by Davyc, -
- 1 follower
- 6 replies
- 615 views
Hi, We have a troublesome user here in our community. We want all his new content to be pre-moderated, however, I can't find a way to do that, but I am pretty sure this is doable. Any pointers? Thanks
Last reply by Gabriel Torres, -
- 1 follower
- 3 replies
- 385 views
When downloading the "Language" file in the ACP a large pop-up appears with a rotating circle icon and never disappears but the file is actually downloaded. I think IPS got a little ahead of themselves releasing 4.6 a little too early 😒
Last reply by Genestoy, -
- 0 replies
- 336 views
Our site's S3 service appears to be messed up... and I'm really struggling to resolve it. Is there anyone that can give us support directly that has experience with S3? I am happy to pay for the help. Feel free to just message me. Cheers!
Last reply by Bluedrake42, -
- 3 replies
- 587 views
Hello guys, I wanted to upgrade my forum to the latest version (IPS Community Suite 4.6.3), but during the update I get this message: I am not sure what does that mean and what should I do, so before to proceed I would like to hear from you the steps I would need to do. Has anyone else faces this problem? Thank you in advance!
Last reply by Nathan Explosion, -
- 2 followers
- 3 replies
- 1.2k views
Hello, I have a website that is already working with an active license, I want to create a subdomain for testing purposes of this same copy. Since license is already active in copy, do I just need to change license to KEY-TESTINSTALL when log into ACP?
Last reply by CoffeeCake, -
- 0 replies
- 309 views
Even if logged in as anonymous and as an admin. Members can't see us in the "who's online". But, they can see on our profile pages that we are online currently / x minutes ago. This is the code from the theme core -> front -> profile -> profileHeader: <div id='elProfileStats' class='ipsClearfix sm:ipsPadding ipsResponsive_pull'> {{if ( !$member->isOnlineAnonymously() ) OR ( $member->isOnlineAnonymously() AND \IPS\Member::loggedIn()->isAdmin() )}} <li> <h4 class='ipsType_minorHeading'>{lang="members_last_visit"}</h4> <span> {{if $member->isOnlin…
Last reply by NerdCore, -
- 3 replies
- 405 views
hello. Does anyone know how to remove the timestamp, that comes after posted by? On main forums page.
Last reply by Adriano Faria, -
- 5 replies
- 787 views
Hi, In the past, I've experienced some bugs when trying to update a community where the admin folder was named with a distinct name and protected by a .htaccess user/password. At that time (don't remember what version it was), the automatic download did create a new admin folder but the update did not work at all. I was forced to restore the saved copy made just before update and perform a manual update (download the whole community install file, unzip, rename admin folder, and move it over the instance to update). Since that time I still perform updates in that way, just to be sure there will be no problems... So, I'm wondering if that "bug" has been solved sin…
Last reply by Dexter_X, -
- 0 replies
- 922 views
Hello, We have badges on our forum. but I see some issues: Ok, it looks fine, but why SevenDaysRegistered.svg have number 3 on icon? It should be 7 I think to make sense. Another one is OneHundredReactionsReceived.svg but in rules I see reactions given. So its not for received, but for given? And last one: FiveHundredItemsPosted.svg have 100 number on icon, not 500 :S Also I think that giving for week, month and year is a bit to little. In our forum I think that 95%+ users will have first two. It should also contain 5 years, 10 years or even 15. I know that, we can add it manually, but need to make some icons for it. It should be by default…
Last reply by wegorz23, -
- 5 replies
- 405 views
I am pretty sure you can't do this, but I am checking anyway. Can a member see what content another member is following?
Last reply by Adriano Faria, -
- 7 replies
- 743 views
How can you enable rating without downloading the files? So that users can rate between 1 to 5 stars?
Last reply by AlexJ, -
- 3 followers
- 2 replies
- 623 views
Do we have such a callback url, I can't seem to find one. My FB App that's tied to FBLogin has that not sure how to handle it.
Last reply by opentype, -
- 2 replies
- 387 views
Hi all Recently set it to Return Key Behavior = Go to next line (as requested by users). Seems to be an issue with pasting text and the spaces between paragraphs. Even when copying and pasting from notepad (ie no rich text). Example: In editor it looks fine: But when the post is shown on the front, the spaces are lost: This particular member is very passionate about the spaces here! Any ideas how to fix this? (i tried a new post with the content coming from notepad, definitely seems to be an issue with pasting text) Thanks Darren
Last reply by Darren Lyons, -
- 1 reply
- 410 views
Hello, Our problem is that the block("who's online") on the first page of the forums doesn't get updated. I tried manually running the task to clear system cache under the automatic tasks menu. This did not help. The only way it gets updated is if we manually use the tool under "get support" -> "clear system caches" It worked fine on the earlier version, but after the update this happened. We haven't found any errors being triggered regarding this. Going to "index.php?/online/" shows the correct members online.
Last reply by NerdCore, -
- 2 followers
- 11 replies
- 504 views
Hi, What could be the reason behind the non-updating comment counter in the forum statistics block at the bottom of the main page? I rewrote the short format of the post counter to a long format, then this error occured.
Last reply by Andy135, -
- 1 follower
- 6 replies
- 629 views
Hello, I want to add a message in marked area, does anyone know where I can edit the template?
Last reply by Hisashi, -
- 1 follower
- 1 reply
- 425 views
Hi everyone, I get above warning on my ACP on 4.6.2 (Caching Cache Engine: None Cloudflare detected ) Not sure what to do??? On my server i do not have Cloudflare, but my hosting Network is using (I am guessing) Any help much apricated
Last reply by Nathan Explosion, -
- 4 followers
- 29 replies
- 2.6k views
Hi All, Please suggest how to insert an ADVERTISEMENT inside the first post of each topic ? Any plugin/code available ?
Last reply by media, -
- 3 replies
- 309 views
Hi, Is there a way for website owner to have a reserved or disallowed Display Name? Reserved Display Name for like Administrator, Moderator, Support, Nike, Adidas, Nigeria, Congo, Canada, Toshiba, Intel, etc...☺️ Disallowed Display Name for user that might sign up with inappropriate name like a profanity words. I notice IPB have a Words Filters for Posting but can't find any for User's Display Name. Or maybe a 3rd party plugin in Marketplace if someone can point us to it. Thanks for any help ☺️
Last reply by Daniel F, -
- 1 follower
- 0 replies
- 754 views
Hi guys, Our server runs at GMT -3, however the timezone at our board is somehow configured as GMT. See the discrepancy below. I have no clue on what is going on and how to fix this. Thanks!
Last reply by Gabriel Torres, -
- 1 follower
- 2 replies
- 791 views
Seen this go across a few communities, styling looks out, is there anything i missed??
Last reply by Hisashi,